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Nicereply vs SurveyLegend Comparison

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Good recommendations?

Overview

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS...

Category Leaders

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

282

5

4

3

2

1

217

60

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

695

5

4

3

2

1

453

216

23

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.
Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

Pros

It's pretty nice, even on just a free trial. What I liked the most is that it recorded answers by respondents who didn't necessarily finish and submit the survey.
This I have done in the past via email and social media. I went looking for a survey software that was user friendly and affordable for my needs and SurveyLegend has been a great solution.
First I love the aesthetic and customizable features. With a design background, it was important to me to find software that would make a survey appealing for participants.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

Emozi question are restricted with only three emozies and also the quality of emozi picture is bad.
Inability to export data after paid subcription is stopped.
It is frustrating not to be able to access the data except through paying for the subscription, but I understand they have to make money somehow.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features41
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Ballots Over Email
  • CRM
  • Candidate Profiles
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Election Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • Forms Creation & Design
  • Live Results Sharing
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Nominations
  • Offline Response Collection
  • Online Polling
  • Online Voting
  • Panel Management
  • Performance Metrics
  • Phone Polling
  • Phone Voting
  • Phone-Based
  • Predictive Analytics
  • Presentation Tools
  • Pulse Surveys
  • Q&A Management
  • Question Branching
  • Question Library
  • Randomization
  • Ranked Choice Voting
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Results
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SSL Security
  • Search/Filter
  • Segmentation
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Version Control
  • Visual Analytics
  • Voter Authentication
  • Weighted Voting
  • Total features72
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Ballots Over Email
  • CRM
  • Candidate Profiles
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Election Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • Forms Creation & Design
  • Live Results Sharing
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Nominations
  • Offline Response Collection
  • Online Polling
  • Online Voting
  • Panel Management
  • Performance Metrics
  • Phone Polling
  • Phone Voting
  • Phone-Based
  • Predictive Analytics
  • Presentation Tools
  • Pulse Surveys
  • Q&A Management
  • Question Branching
  • Question Library
  • Randomization
  • Ranked Choice Voting
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Results
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SSL Security
  • Search/Filter
  • Segmentation
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Version Control
  • Visual Analytics
  • Voter Authentication
  • Weighted Voting

Integrations

  • Total integrations38
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM