Nicereply Case Study


Customer Satisfaction Survey, Net Promoter Score & CES 2.0

4.76/5 (247 reviews)

Nicereply use case: Phil Greene

Verified Reviewer  
12th of July, 2016
Customer support

Nicereply is nice and simple tool, you want to use if you wish to upgrade your help desk and you need data and customer feedback. Our experience with nicereply was great from the start. And if you need help with setup their support is very helpful.

What do you like best?

quick and easy to start good value various metrics helpful support

What do you dislike?

trial period could be longer

If so, why did you switch?

Zendesk have simplier customer satisfaction tool than nicereply, We wanted something more.

What is your main use case with Nicereply?

customer satisfaction measurement

Time used

2+ years

Rating breakdown

Value for money
Ease of use
Customer support