App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
Recommended
Verified reviewer
Higher Education,
Used weekly for less than 6 months
Review source
Share this review:
Very simple and aesthetically pleasing customer-facing widget. User experience for customer is perhaps the most important aspect in gaining organic participation in a feedback system, and Nicereply does a great job with this.
Wish dashboard had more options to segment and visualize scores. A little clunky as a user, but not bad by any means. Full disclosure: I have zero experience on the admin or report side, though have seen Nicereply integrated quite well with other systems we use.
Susan D.
Computer Software, 201-500 employees
Used other for less than 6 months
Review source
Share this review:
Easy, understandable feedback that encourages support reps and new hires to strive for exceptional customer service.
Providing easy-to-understand scores as feedback to support representatives (and we have the feedback integrated into Slack for callouts) encourages folks to strive for exceptional service, and we run all new hires through a stint in customer support, so it's been a useful tool in propagating our company culture.
I haven't been a power user of NiceReply, so I haven't dived in far enough to discover what its limitations might be.