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Nicereply

The effortless way to champion customer experience

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(12)

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Nicereply Reviews - Page 11

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285 reviews

Recommended

AR
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Verified reviewer

Higher Education,

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Simple, user-friendly GUI

Reviewed 6 years ago
Pros

Very simple and aesthetically pleasing customer-facing widget. User experience for customer is perhaps the most important aspect in gaining organic participation in a feedback system, and Nicereply does a great job with this.

Cons

Wish dashboard had more options to segment and visualize scores. A little clunky as a user, but not bad by any means. Full disclosure: I have zero experience on the admin or report side, though have seen Nicereply integrated quite well with other systems we use.

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Susan D.

Computer Software, 201-500 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for training support reps and new hires

Reviewed 6 years ago

Easy, understandable feedback that encourages support reps and new hires to strive for exceptional customer service.

Pros

Providing easy-to-understand scores as feedback to support representatives (and we have the feedback integrated into Slack for callouts) encourages folks to strive for exceptional service, and we run all new hires through a stint in customer support, so it's been a useful tool in propagating our company culture.

Cons

I haven't been a power user of NiceReply, so I haven't dived in far enough to discover what its limitations might be.