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Nicereply

The effortless way to champion customer experience

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(12)

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Nicereply Reviews - Page 4

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285 reviews

Recommended

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Sebastian Alexander G.

51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's a easy app that helps you to understand your customer needs & react instantly to problems

Reviewed 6 years ago
Pros

I like the most that you can see daily what your customers think about your customer service, it's easy to use & helps your company at all levels due to the fact that sometimes customers don't have a place to write what they like or dislike about your services.

Cons

When someone press a bad face or a bad mark by mistake don't have an option to confirm something like: Are you sure? or something similar.

AR
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Verified reviewer

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy-to-use Customer Satisfaction tool

Reviewed 2 years ago
Pros

It's very easy to implement in to our customer communications, and get real data around how satisfied our customers are with our service.

Cons

There is nothing I dislike about Nicereply.