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Nicereply

The effortless way to champion customer experience

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(12)

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Nicereply Reviews - Page 5

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285 reviews

Recommended

BS
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Brian S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use for CS team to track quality of customer interactions.

Reviewed 6 years ago
Pros

Simplicity and reporting are what I enjoy most about the platform. It also allows us to go but to make sure customers are having a great experience.

Cons

New pricing structure is what I like least about the platform. Thought the old model was much better suited for our team needs.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Integral part of our Support experience

Reviewed 6 years ago

Visibility into support team actionable data.

Pros

I love that it integrates with Front and allows us to respond to customers and find ways to improve both of CES and CSAT.

Cons

Would love better analytics, to get actionable data it requires exporting and drilling down outside of the software.