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Recommended
Brian S.
Used daily for 1-2 years
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Simplicity and reporting are what I enjoy most about the platform. It also allows us to go but to make sure customers are having a great experience.
New pricing structure is what I like least about the platform. Thought the old model was much better suited for our team needs.
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Computer Software, 51-200 employees
Used daily for 1-2 years
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Visibility into support team actionable data.
I love that it integrates with Front and allows us to respond to customers and find ways to improve both of CES and CSAT.
Would love better analytics, to get actionable data it requires exporting and drilling down outside of the software.