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NV Desk

(0)

cloud-based help desk solution

NV Desk - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is NV Desk?

NovelVox offers a cloud-based help desk solution that integrates with contact centers. By providing a unified view of interactions and tickets, agents can resolve customer tickets without switching screens. The software streamlines ticket management with search options, customizable reporting workflows, and proactive notifications. The platform also offers personalized ticket management.

Furthermore, NovelVox's help desk software includes integrated reporting and monitoring capabilities to support data analysis and informed decision-making. With their focus on optimizing contact center performance and improving customer satisfaction, NovelVox streamlines ticketing processes. It supports various contact center platforms including Cisco, Avaya, Genesys, Amazon Connect, and Webex.

Starting from

No pricing info

Alternatives with better value for money

NV Desk's features

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Alerts/Escalation

(0)

Automated Routing

(0)

Call Center Management

(0)

Customer Database

(0)

Customer History

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Reports

(0)

Data Import/Export

(0)

Document Storage

(0)

Email Management

(0)

Email Templates

(0)

Interaction Tracking

(0)

Knowledge Base Management

(0)

Macros/Templated Responses

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Performance Metrics

(0)

Prioritization

(0)

Real-Time Chat

(0)

Real-Time Notifications

(0)

Reporting/Analytics

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

Social Media Integration

(0)

Support Ticket Management

(0)

Surveys & Feedback

(0)

Third-Party Integrations

(0)

Workflow Configuration

(0)

Workflow Management

(0)

NV Desk alternatives

NV Desk

(0)

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

NV Desk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

NV Desk FAQs

Q. Who are the typical users of NV Desk?

NV Desk has the following typical customers:
Freelancers, Mid Size Business, Small Business

These products have better value for money

Q. What languages does NV Desk support?

NV Desk supports the following languages:
English

Q. Does NV Desk offer an API?

No, NV Desk does not have an API available.

Q. What level of support does NV Desk offer?

NV Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

Help Desk