OBI Engage Features

OBI Engage

Social media management for customer service & engagement

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OBI Engage Feature Summary

  • Automated Publishing
  • Brand Tracking
  • Canned Responses
  • Customer Engagement
  • Email Management
  • File Sharing
  • Live Chat
  • Multi-Account Management
  • Multi-User Collaboration
  • Offline Form
  • Post Scheduling
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Social Media Monitoring
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking

Competitor Feature Comparison

@mentions
Ad hoc Analysis
Alerts / Escalation
Auto-Responders
Business Analysis
Call Center Management
Campaign Analysis
Chat
Content Filter
Content Library
Content Management
Customer Database
Customer Profiling
Customizable Branding
Engagement Analytics
Interactive Content
Monitoring
Multi-Channel Communication
Performance Metrics
Predictive Analytics
Profitability Analysis
Real Time Analytics
Sales Analytics
Social Media Integration
Social Media Metrics
Surveys & Feedback
Third Party Integration
Trend Analysis
Web Analytics
Workflow Management
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@mentions
Ad hoc Analysis
Alerts / Escalation
Auto-Responders
Business Analysis
Call Center Management
Campaign Analysis
Chat
Content Filter
Content Library
Content Management
Customer Database
Customer Profiling
Customizable Branding
Engagement Analytics
Interactive Content
Monitoring
Multi-Channel Communication
Performance Metrics
Predictive Analytics
Profitability Analysis
Real Time Analytics
Sales Analytics
Social Media Integration
Social Media Metrics
Surveys & Feedback
Third Party Integration
Trend Analysis
Web Analytics
Workflow Management
Visit WebsiteCompare App
@mentions
Ad hoc Analysis
Alerts / Escalation
Auto-Responders
Business Analysis
Call Center Management
Campaign Analysis
Chat
Content Filter
Content Library
Content Management
Customer Database
Customer Profiling
Customizable Branding
Engagement Analytics
Interactive Content
Monitoring
Multi-Channel Communication
Performance Metrics
Predictive Analytics
Profitability Analysis
Real Time Analytics
Sales Analytics
Social Media Integration
Social Media Metrics
Surveys & Feedback
Third Party Integration
Trend Analysis
Web Analytics
Workflow Management
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