This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Olark vs PBXact Comparison

Search

Add to Compare

Recommended for you

Bitrix24

4.0

Genesys Cloud CX

4.2

Zendesk

4.4

Zoho Desk

4.5

Freshdesk

4.5

LiveAgent

4.7

Good recommendations?

Overview

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says,...

FreePBX Hosting is a commercially developed and supported cloud-hosted version of FreePBX, which includes additional commercial...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

17

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

34.99

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

284

150

20

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Ifeoma O.

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Brayan Agostinho D.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

AR

Anonymous Reviewer

Pros

Not enoughreviews yet

Cons

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

JS

Jason S.

When cookies disable chat not working. That Is a littel problem.

AD

Aleksandra D.

The functionality is limited, they do not have custom bots and automated playbooks.

Zach M.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features38
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Call Recording
  • Call Reporting
  • Call Routing
  • Caller ID
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Customer History
  • Customizable Branding
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Management
  • Total features7
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Call Recording
  • Call Reporting
  • Call Routing
  • Caller ID
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Customer History
  • Customizable Branding
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations96
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM