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Olark vs JivoChat Comparison

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Overview

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says,...

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

17

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

284

150

20

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

5

4

3

2

1

42

14

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

Kate B.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

AR

Anonymous Reviewer

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Brayan Agostinho D.

Pros

Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

AR

Anonymous Reviewer

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Laszlo Leonardo B.

I like it i had a good amount of success with jivochat and its super easy to use.

dZ

dejen Z.

Cons

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

JS

Jason S.

When cookies disable chat not working. That Is a littel problem.

AD

Aleksandra D.

The functionality is limited, they do not have custom bots and automated playbooks.

Zach M.

Cons

I am upset from technical problems and support.

MT

Monica T.

And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

TW

Tom W.

I miss the daily visitor statistics in our analysis tools.

DF

Damon F.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features38
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Import/Export
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • On-Demand Communications
  • Opportunity Management
  • Performance Metrics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features65
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Import/Export
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • On-Demand Communications
  • Opportunity Management
  • Performance Metrics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations96
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations37
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM