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Olark Pricing

Pricing overview

Value for money rating

4.6

/5

460

Price starts from

17

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Try Olark for free. Scale Olark with your live chat team.

$17 / month for 1 live chat operator.
$49 for a team of 4 live chat operators.

https://www.olark.com/pricing?rid=getapp

What users say

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.
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Kate B.

We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

EB

Elizabeth B.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Best Customer Service Add On!

Reviewed 3 years ago

Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though.

Pros

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years...

Cons

1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Decent value but performance somewhat lacking

Reviewed 3 years ago

When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has been the largest draw. Our organization uses it as an integrated chat support option and it has helped take our support to a higher level. Some issues arise however when our users contact our other support channels and report "not getting a response" which we determined to result from our rep's not receiving...

Pros

Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs

Cons

Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent visibility (knowing when teammates are online) often unreliable/ not functional

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Live Chat

Reviewed 4 years ago
Pros

Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark. Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark.

Cons

The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark. I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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What Olark lacks in functionality, it makes up for in simplicity and clean UI

Reviewed 4 years ago

Overall, I've loved using Olark as a simple sales and support tool. However, any ticket creation or formal integrations are lacking. If you're looking for a tool that is more than a simple one-to-one, one time communication tool, then I would look elsewhere.

Pros

The UI is clean, easy to use, and is honestly just pleasant to log into every day. Beyond that though, the shortcuts are helpful, and the storage of past chats is really advanced for the price point, and easy to sort through and keep track of. Lastly, the reporting and metrics are helpful in making informed decisions.

Cons

There isn't a lot to Olark. It's a chat tool, pure and simple. The integrations are available, but they aren't easy to connect, and they don't provide a lot of output for the trouble.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Better way to provide better customer experience

Reviewed 10 months ago

Olark is quite streamlined and dedicated to the service it provides. It's pretty affordable, easy to operate, and has helped us deliver better customer support to our customer base.

Pros

Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and automated messages.

Cons

One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses. Also, managing large pools of support requests can get overwhelming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An affordable and powerful tool for talking to your web visitors

Reviewed 2 months ago

I am pleased with the service and will continue using it

Pros

I like the ease of use. I can quickly turn the chat on or off with a few clicks

Cons

I have to upgrade my account to remove the Olark stamp

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and get started with

Reviewed 5 years ago

Olark is a great chat tool. When you focus on one part of customer support like they did (chat), you end up with a good product. Pricing: I like their pricing policy. You can define the actual number of operators and get billed accordingly. You can go up and down on that number as you need. Functionality: Both the chat client and the operator view are easy to use. There is enough functionality...

Pros

Eease of use and integration.

Cons

Some stability issues and outages.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Olark Makes Communicating with Prospective Clients Easy and FUN

Reviewed 5 years ago

The reason I rated Olark so high is because I know they're working hard to provide their clients (those offering the customer support to THEIR clients) the best version possible of their product... Thus, offering our business clients an enjoyable interface and avenue of chatting to learn more information about our business. Every 6 mo or so we will receive an update or survey email from OLark, which says to me they ARE interested in their client's opinions and they do value us. Not to mention the interface is sleek and good looking and easy to use.

Pros

Interface and ease

Cons

Yikes. I'm not sure. Maybe how often and loudly it pops up every time you open our page! That might be an option we can change though.

Vendor response

Thanks Carly!! [-Karl]

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Olark

Reviewed 2 years ago

Olark makes it super easy for customers to interact quickly and efficiently with our staff.

Pros

This program is so easy to use that everyone in our office has taken a turn! We love that it can be a subtle, yet helpful, add on to our website. We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Cons

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love the New Button Customization, and simplicity

Reviewed 5 years ago

We have been with Olark for just over 1 year, after using 2 other software options in the industry. For the price, Olark I believe has been the easiest to use with a clean design, customization options for your chat button, and with excellent customer service. We are very happy with Olark!

Pros

Clean design, ease of use as the administrator, and quick response from the customer service team.

Cons

Some of the initial information about the customer was hard to read...but with the new colors and look that showed up today, I think it has much improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Olark rocks

Reviewed 5 years ago

We're able to conduct business over our website that never would've been possible before. Now people who don't like to talk on the phone can communicate with us effectively enough to receive the same level of service as those who call in.

Pros

The white label option is key. No business wants advertising for another business on their website.

Cons

White label pricing seems a bit ridiculous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Olark a good deal for the features

Reviewed 5 years ago

I compared Olark against five other live chat companies and although it's not the cheapest option, it appeared to be the best price of the options which included the features I was interested in. I'm also glad that it works with Zapier so that I can link data to a Google Sheet.

Pros

Ease of use to setup on website and easy to customize the look and function of the chat window.

Cons

It was a little confusing when I first tried to log into the chat with a desktop application and the web client seemed to be buggy at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Fit!

Reviewed 5 years ago

I have tried out several options for LiveChat type options. Self hosted, a service, etc. but when it comes back to it each time Olark fits. I am a solo operation and for me cost is key usually, however its worth the money with the feature set it offers, having the ability to use Jabber to tie-in on the desktop? Simple. Easy. No more missing a website notification or some clunky "offical" app that some others offer, I can use Messages on Mac and it just works. So for me it's a perfect fit for the budget, for my technology hook-in, and let's be honest - it just works great!

Pros

Cost, Connectivity, Functionality

Cons

Can't honestly think of anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Best Choice

Reviewed 5 years ago

Olark is a solid platform that allows us to serve our customers in an immediate way that many prefer to email or phone. Feature-rich and easy to use and configure, Olark allows us to respond quickly and simply to technical, marketing or customer service change requests.

Pros

Simple, Easy, Robust and customers love it

Cons

Cost, occasional availability issues, needs stronger reporting (perhaps with internal SLA's) and more integrations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Olark has increased our sales!

Reviewed 5 years ago

Thanks to the ease of use for both the customers and us as operators, our sales have increased significantly in the last 6 to 12 months. The new pricing plan was also a wonderful change and allowed us to add another operator. For us, Olark has been an amazing way to connect with our customers on a more personal level and make sales. Thank you Olark!

Pros

The customization features are not only nice, they are easy to implement and change at will.

Cons

While I think the keyboard shortcuts are great (and use them), I can see how some users may find it not so easy. So it's good this feature is optional.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Easiest Chat Technology for Your Website

Reviewed 3 years ago

This has allowed us to provide a very low cost, easy to implement chat solution for our clients and we haven't had people turn back after using it.

Pros

Olark Chat is definitely one of, if not, the easiest chat platform for your website. I've helped many clients implement this chat feature on their site. It's easily deployed through Google Tag Manager or directly in the site code. The chat is managed through Olark's interface/portal. It's easily customizable from a design and functionality standpoint and requires no additional change in code on the site. It also is the best out-of-the-box chat solution I've encountered. It's my first recommendation for chat for clients, especially those wishing to test it out. Very affordable, and a month-to-month solution.

Cons

I really don't have a negative to report for this chat platform with exception that the script does slightly slow down your website. I suppose it's not made for enterprises, but that's very clear in the marketing language that this is ideal for small to medium size businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Oh look, Olark

Reviewed 4 years ago
Pros

I like how easy this was to install- plus you can get a free trial. The analytics are great and I like several of the extensions and the possibility of integrating chat with other applications. The chat interface and its behavior are customizable to match our site's look and feel and business workflow.

Cons

This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Would be lost without it

Reviewed 5 years ago

I have been using Olark for about three years and would be lost without it. Customers love using it and it integrates well with my help desk software. Looking forward to seeing how it progresses!

Pros

Easy to setup and use. Good customisation options. Responsive support.

Cons

Price can be a little high if you want to remove the Olark branding.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy and Functional...With One Condition

Reviewed 2 years ago

I like the Olark interface and, as far as chat functions go, Olark may have the most to offer. I think it's great as a customer service channel but somewhat lacking as a lead generation and sales device.

Pros

With more and more business being done over the phone, some customers prefer to avoid business interactions or to limit them as much as possible. Olark makes it easy for those customers to engage business and ask questions on their terms: comfortably, quickly, and with little pressure. They can engage your organization in a chat directly from your website. Organizations, meanwhile, can easily engage multiple customers simultaneously through Olark.

Cons

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint. If a prospective customer prefers not to come into your store or even call you over the phone, the odds of that customer making a purchase are relatively low. I have seen a low volume of qualified leads generated through Olark.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Olark is cool

Reviewed 3 years ago
Pros

Gets the job done at a very affordable price! Our customers can easily get in touch with us via live chat.

Cons

Lots of down time and limitations to the features. I'm not sure you can still only send images one way and only big blocks of texts. Page breaks would be nice...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good value for money tool

Reviewed 2 years ago
Pros

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done. It would be great for a small company/start up.

Cons

Overall, it does get the work done but I didn't see any advanced functionalities like getting analytics of usage. May be text analytics to understand the most common type of concerns etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent small business website chat service.

Reviewed 4 years ago
Pros

The interface is quite easy to manage for customer service representatives. As an administrator, the settings and back-end are super simple to customize and activate to tailor to your website's needs. The installation and adaptability of the code into your site is almost instantaneous.

Cons

Although it is one of the most affordable solutions in terms of website chat applications, there is still a cost to bear in comparison to a free option like installing Facebook messenger to your shopify website. However, you would reach a broader audience with the olark service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Olark gives us a perfect price/value/reliability combination

Reviewed 6 years ago
Pros

Olark offers the best feature/price combination for our needs for now. We like the co-browsing feature which is pretty straightforward for our clients and doesn't require much explanation on how to use it. If we rarely need support from Olark they usually answer the questions fast and thoughtful. Some of the companies we tried before only provided canned suggestions. Not the case with Olark.

Cons

The chat doesn't support file attachment feature. It forces the users to send the screenshots (of a previously encountered error e.g.) separately and our support folks have to attach the files to the issues later by hand.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our first and only choice for live chat

Reviewed 5 years ago

We're a manufacturing B2B that was looking to increase our customer interaction through our website. We had done some research on 5 or 6 other live chat services and ultimately ended up choosing Olark based on customer feedback and pricing, and we're so glad that we did! We've had nothing but success using their platform and questions/feedback have been received and converted in a timely manner from their wonderful customer service group. Would absolutely recommend to any business taking their first dive into a live chat service.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An amazing software for live chat.

Reviewed 3 years ago

An amazing live chat app, which gives a life time automation.

Pros

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation .we can save past chats easily detect s those texts by a sime click.

Cons

If it is free we can only message for limited amount of guests.(20). We should pay for the entire features of this software.