Olark Pricing

We wanted to offer our software customers a channel for support and Olark seemed like a good choice. The interface is easy to navigate, and they have done a good job of thinking through the experience, like being able to customize and "away" message and the confirmation message. It is also very easy to implement with just a couple lines of code.

The biggest problem with Olark is its reliability. We are currently in the process of switching away from it because we would be online, ready to chat, and customers would tell us that on their end it wasn't showing up. There were multiple planned and unplanned outages, and it cost us some good will with our customers.

The interface is quite easy to manage for customer service representatives. As an administrator, the settings and back-end are super simple to customize and activate to tailor to your website's needs. The installation and adaptability of the code into your site is almost instantaneous.

Although it is one of the most affordable solutions in terms of website chat applications, there is still a cost to bear in comparison to a free option like installing Facebook messenger to your shopify website. However, you would reach a broader audience with the olark service.

Olark is super easy to use. We originally were using a free live chat software...and what we learned is that free is not always better. Olark was our top choice and we started with a free trial. After 2 weeks of the free trial, we knew we had to be a paying customer. Super easy to set up, to customize, and our users love it. It is just like texting (similar chat bubbles...you can see when the person is typing, etc) and so it feels familiar for users. We've increased chats and increased our satisfied customers!

My only con is that you have to pay "per seat". In our previous live chat software, we were able to just purchase one seat and have two people monitoring that seat. With Olark, each login needs its own seat. This is an added expense, but Olark is competitive with their pricing. It is worth the extra cost for us.

Olark is very easy to use, it is cost efficient, and it gives you insights to your customers that you would not have otherwise known.

If you have a large sales team you will need a lot of logins for Olark. This can take it from an inexpensive tool to a relatively expensive one.

Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and automated messages.

One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses. Also, managing large pools of support requests can get overwhelming.

Hi Sushil, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com

Simple, Easy, Robust and customers love it

Cost, occasional availability issues, needs stronger reporting (perhaps with internal SLA's) and more integrations.

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years...

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1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.

Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs

Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent visibility (knowing when teammates are online) often unreliable/ not functional

Hi Jesse, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or the ability to post images we'd be happy to chat with you at Olark.com

Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark. Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark.

The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark. I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots.

Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.

I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients.

Hi Romina, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com

Eease of use and integration.

Some stability issues and outages.

The UI is clean, easy to use, and is honestly just pleasant to log into every day. Beyond that though, the shortcuts are helpful, and the storage of past chats is really advanced for the price point, and easy to sort through and keep track of. Lastly, the reporting and metrics are helpful in making informed decisions.

There isn't a lot to Olark. It's a chat tool, pure and simple. The integrations are available, but they aren't easy to connect, and they don't provide a lot of output for the trouble.

Interface and ease

Yikes. I'm not sure. Maybe how often and loudly it pops up every time you open our page! That might be an option we can change though.

Thanks Carly!! [-Karl]

This program is so easy to use that everyone in our office has taken a turn! We love that it can be a subtle, yet helpful, add on to our website. We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done. It would be great for a small company/start up.

Overall, it does get the work done but I didn't see any advanced functionalities like getting analytics of usage. May be text analytics to understand the most common type of concerns etc.

Hi Anmol, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or around analytics we'd be happy to chat with you at Olark.com

Cost, Connectivity, Functionality

Can't honestly think of anything.

The customization features are not only nice, they are easy to implement and change at will.

While I think the keyboard shortcuts are great (and use them), I can see how some users may find it not so easy. So it's good this feature is optional.

I like how easy this was to install- plus you can get a free trial. The analytics are great and I like several of the extensions and the possibility of integrating chat with other applications. The chat interface and its behavior are customizable to match our site's look and feel and business workflow.

This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users.

With more and more business being done over the phone, some customers prefer to avoid business interactions or to limit them as much as possible. Olark makes it easy for those customers to engage business and ask questions on their terms: comfortably, quickly, and with little pressure. They can engage your organization in a chat directly from your website. Organizations, meanwhile, can easily engage multiple customers simultaneously through Olark.

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint. If a prospective customer prefers not to come into your store or even call you over the phone, the odds of that customer making a purchase are relatively low. I have seen a low volume of qualified leads generated through Olark.

The white label option is key. No business wants advertising for another business on their website.

White label pricing seems a bit ridiculous.

Clean design, ease of use as the administrator, and quick response from the customer service team.

Some of the initial information about the customer was hard to read...but with the new colors and look that showed up today, I think it has much improved.

Ease of use to setup on website and easy to customize the look and function of the chat window.

It was a little confusing when I first tried to log into the chat with a desktop application and the web client seemed to be buggy at times.

Gets the job done at a very affordable price! Our customers can easily get in touch with us via live chat.

Lots of down time and limitations to the features. I'm not sure you can still only send images one way and only big blocks of texts. Page breaks would be nice...

Easy to setup and use. Good customisation options. Responsive support.

Price can be a little high if you want to remove the Olark branding.