Olark Pricing

Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs

Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent visibility (knowing when teammates are online) often unreliable/ not functional

Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark. Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark.

The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark. I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots.

The UI is clean, easy to use, and is honestly just pleasant to log into every day. Beyond that though, the shortcuts are helpful, and the storage of past chats is really advanced for the price point, and easy to sort through and keep track of. Lastly, the reporting and metrics are helpful in making informed decisions.

There isn't a lot to Olark. It's a chat tool, pure and simple. The integrations are available, but they aren't easy to connect, and they don't provide a lot of output for the trouble.

Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and automated messages.

One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses. Also, managing large pools of support requests can get overwhelming.

I like the ease of use. I can quickly turn the chat on or off with a few clicks

I have to upgrade my account to remove the Olark stamp

Eease of use and integration.

Some stability issues and outages.

Interface and ease

Yikes. I'm not sure. Maybe how often and loudly it pops up every time you open our page! That might be an option we can change though.

Thanks Carly!! [-Karl]

This program is so easy to use that everyone in our office has taken a turn! We love that it can be a subtle, yet helpful, add on to our website. We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

Clean design, ease of use as the administrator, and quick response from the customer service team.

Some of the initial information about the customer was hard to read...but with the new colors and look that showed up today, I think it has much improved.

The white label option is key. No business wants advertising for another business on their website.

White label pricing seems a bit ridiculous.

Ease of use to setup on website and easy to customize the look and function of the chat window.

It was a little confusing when I first tried to log into the chat with a desktop application and the web client seemed to be buggy at times.

Cost, Connectivity, Functionality

Can't honestly think of anything.

Simple, Easy, Robust and customers love it

Cost, occasional availability issues, needs stronger reporting (perhaps with internal SLA's) and more integrations.

The customization features are not only nice, they are easy to implement and change at will.

While I think the keyboard shortcuts are great (and use them), I can see how some users may find it not so easy. So it's good this feature is optional.

Olark Chat is definitely one of, if not, the easiest chat platform for your website. I've helped many clients implement this chat feature on their site. It's easily deployed through Google Tag Manager or directly in the site code. The chat is managed through Olark's interface/portal. It's easily customizable from a design and functionality standpoint and requires no additional change in code on the site. It also is the best out-of-the-box chat solution I've encountered. It's my first recommendation for chat for clients, especially those wishing to test it out. Very affordable, and a month-to-month solution.

I really don't have a negative to report for this chat platform with exception that the script does slightly slow down your website. I suppose it's not made for enterprises, but that's very clear in the marketing language that this is ideal for small to medium size businesses.

I like how easy this was to install- plus you can get a free trial. The analytics are great and I like several of the extensions and the possibility of integrating chat with other applications. The chat interface and its behavior are customizable to match our site's look and feel and business workflow.

This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users.

Easy to setup and use. Good customisation options. Responsive support.

Price can be a little high if you want to remove the Olark branding.

With more and more business being done over the phone, some customers prefer to avoid business interactions or to limit them as much as possible. Olark makes it easy for those customers to engage business and ask questions on their terms: comfortably, quickly, and with little pressure. They can engage your organization in a chat directly from your website. Organizations, meanwhile, can easily engage multiple customers simultaneously through Olark.

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint. If a prospective customer prefers not to come into your store or even call you over the phone, the odds of that customer making a purchase are relatively low. I have seen a low volume of qualified leads generated through Olark.

Gets the job done at a very affordable price! Our customers can easily get in touch with us via live chat.

Lots of down time and limitations to the features. I'm not sure you can still only send images one way and only big blocks of texts. Page breaks would be nice...

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done. It would be great for a small company/start up.

Overall, it does get the work done but I didn't see any advanced functionalities like getting analytics of usage. May be text analytics to understand the most common type of concerns etc.

The interface is quite easy to manage for customer service representatives. As an administrator, the settings and back-end are super simple to customize and activate to tailor to your website's needs. The installation and adaptability of the code into your site is almost instantaneous.

Although it is one of the most affordable solutions in terms of website chat applications, there is still a cost to bear in comparison to a free option like installing Facebook messenger to your shopify website. However, you would reach a broader audience with the olark service.

Olark offers the best feature/price combination for our needs for now. We like the co-browsing feature which is pretty straightforward for our clients and doesn't require much explanation on how to use it. If we rarely need support from Olark they usually answer the questions fast and thoughtful. Some of the companies we tried before only provided canned suggestions. Not the case with Olark.

The chat doesn't support file attachment feature. It forces the users to send the screenshots (of a previously encountered error e.g.) separately and our support folks have to attach the files to the issues later by hand.

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No cons were added to this review

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation .we can save past chats easily detect s those texts by a sime click.

If it is free we can only message for limited amount of guests.(20). We should pay for the entire features of this software.