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Recommended
Jayanth R.
Insurance, 501-1,000 employees
Used daily for 1-2 years
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Olark increased our chat traffic on the website with more Sales converted
Olark is affordable, easy to deploy & a very stable chat tool. Olark is intuitive for agents using it to assist & customers reaching out via chat
Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market
Brandie A.
Financial Services, 11-50 employees
Used daily for 2+ years
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Very easy to use. Great visibility to customer experience with your business.
Olark was simple to install, integrates well with our Wordpress website, and it was easy for our service reps to use. The best part about Olark from a business standpoint is the chat log. You can audit all chats, which will allow you to train operators on best practices for chat. You can also see how many chats go unanswered and when, and try to figure out why.
My only complaint is that I wish it integrated better with HubSpot.