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Olark Reviews - Page 3

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471 reviews

Recommended

JR
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Jayanth R.

Insurance, 501-1,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Olark is a simple yet very effective chat tool to use for any business

Reviewed 5 months ago

Olark increased our chat traffic on the website with more Sales converted

Pros

Olark is affordable, easy to deploy & a very stable chat tool. Olark is intuitive for agents using it to assist & customers reaching out via chat

Cons

Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market

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Brandie A.

Financial Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Olark = powerful tool for teams

Reviewed 5 years ago

Very easy to use. Great visibility to customer experience with your business.

Pros

Olark was simple to install, integrates well with our Wordpress website, and it was easy for our service reps to use. The best part about Olark from a business standpoint is the chat log. You can audit all chats, which will allow you to train operators on best practices for chat. You can also see how many chats go unanswered and when, and try to figure out why.

Cons

My only complaint is that I wish it integrated better with HubSpot.