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Omnis vs Avis de Confiance Comparison
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Overview
Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring....
Avis de Confiance is a cloud-based reviews management solution that helps enterprises collect feedback from customers through...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
€59/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
No reviews
5
4
3
2
1
0
0
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
No reviews
5
4
3
2
1
0
0
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Not enoughreviews yet
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
Key features
- Total features40
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Charting
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Dashboard
- Data Import/Export
- Disaster Recovery
- Email Management
- Feedback Management
- IVR / Voice Recognition
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Negative Feedback Management
- Outbound Call Center
- Performance Management
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Ratings / Reviews
- Real Time Monitoring
- Real-Time Chat
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- Rule Based Publishing
- Self Service Portal
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third Party Integrations
- Widgets
- Total features26
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Charting
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Dashboard
- Data Import/Export
- Disaster Recovery
- Email Management
- Feedback Management
- IVR / Voice Recognition
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Negative Feedback Management
- Outbound Call Center
- Performance Management
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Ratings / Reviews
- Real Time Monitoring
- Real-Time Chat
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- Rule Based Publishing
- Self Service Portal
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third Party Integrations
- Widgets
Integrations
- Total integrationsN/A
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations2
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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Omnis vs. Avis de Confiance
See how Omnis and Avis de Confiance stack up against each other by comparing features, pricing, ratings, integrations, security & more.
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