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LiveOps vs Slack Comparison

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Overview

A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated...

Category Leaders

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

95

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.0

5

4

3

2

1

1

0

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

5

4

3

2

1

14,704

5,048

821

118

42

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Not enoughreviews yet

Pros

Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.

AR

Anonymous Reviewer

You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.

WM

William M.

In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

Cons

I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.

AR

Anonymous Reviewer

While they are only visible to me, I am always worried that I accidentally posted something wrong.

AR

Anonymous Reviewer

They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.

SW

Simeon W.

  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features16
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Activity/News Feed
  • Agile Methodologies
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Authentication
  • Automatic Call Distribution
  • Billing & Invoicing
  • Brainstorming
  • Budget Management
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Customer Database
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Full Text Search
  • Group Management
  • HIPAA Compliant
  • IVR / Voice Recognition
  • In-App Training
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Meeting Management
  • Member Directory
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Multi-User Collaboration
  • Notes Management
  • On-Demand Recording
  • Percent-Complete Tracking
  • Predictive Dialer
  • Presentation Streaming
  • Prioritization
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Project Tracking
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Video Support
  • Workflow Management
  • Total features75
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Activity/News Feed
  • Agile Methodologies
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Authentication
  • Automatic Call Distribution
  • Billing & Invoicing
  • Brainstorming
  • Budget Management
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Customer Database
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Full Text Search
  • Group Management
  • HIPAA Compliant
  • IVR / Voice Recognition
  • In-App Training
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Meeting Management
  • Member Directory
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Multi-User Collaboration
  • Notes Management
  • On-Demand Recording
  • Percent-Complete Tracking
  • Predictive Dialer
  • Presentation Streaming
  • Prioritization
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Project Tracking
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Video Support
  • Workflow Management

Integrations

  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1757
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM