LiveOps Features

LiveOps

On-Demand Customer Service and Support Solutions

3.0/5 (2 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Responders
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
SMS Messaging
Scheduled Recording
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text to Speech
Third Party Integrations
Virtual Assistant
Voice Customization
Voice Mail
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Responders
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
SMS Messaging
Scheduled Recording
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text to Speech
Third Party Integrations
Virtual Assistant
Voice Customization
Voice Mail
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Responders
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
SMS Messaging
Scheduled Recording
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text to Speech
Third Party Integrations
Virtual Assistant
Voice Customization
Voice Mail
Workflow Configuration
Workflow Management
Visit WebsiteCompare App

LiveOps Feature Reviews

2 reviewers had the following to say about LiveOps's features:

kimberly a.

Great software

2021-08-24

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Pros

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve K.

One of the worst platforms for sales prospecting

2016-11-03

It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more