LiveOps Features

LiveOps

Cloud Contact Center | On-Demand Customer Service and Support Solutions

1.0/5 (1 review)

LiveOps Feature Summary

  • Intelligent multichannel routing
  • Security and Reliability
  • Channel pivot
  • Pay-per-use
  • Simplicity and rapid deployment
  • On-demand scalability
  • Powerful integration
  • Multichannel support
  • Continuous innovation
  • Customized contact center design
  • LiveOps integrated agent desktop
  • Enterprise-class Customer Supprot
  • LiveOps Voice™
  • LiveOps Talent™ Agent Services
  • LiveOps Chat™
  • Solutions for all industries
  • LiveOps Social™
  • No scheduled downtime
  • LiveOps Email™

Competitor Feature Comparison

API
Activity Dashboard
CRM Integration
Call Routing
Chat
Custom Forms
Customer Database
Customer Service Analytics
Drag & Drop Interface
Email Notifications
Feedback Collection
Feedback Management
IVR / Voice Recognition
Multi-Channel Management
Multi-Language
Permission Management
Queue Manager
SMS Integration
Self Service Portal
Social Media Integration
Surveys & Feedback
Tagging
Third Party Integration
Learn moreCompare App
API
Activity Dashboard
CRM Integration
Call Routing
Chat
Custom Forms
Customer Database
Customer Service Analytics
Drag & Drop Interface
Email Notifications
Feedback Collection
Feedback Management
IVR / Voice Recognition
Multi-Channel Management
Multi-Language
Permission Management
Queue Manager
SMS Integration
Self Service Portal
Social Media Integration
Surveys & Feedback
Tagging
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
CRM Integration
Call Routing
Chat
Custom Forms
Customer Database
Customer Service Analytics
Drag & Drop Interface
Email Notifications
Feedback Collection
Feedback Management
IVR / Voice Recognition
Multi-Channel Management
Multi-Language
Permission Management
Queue Manager
SMS Integration
Self Service Portal
Social Media Integration
Surveys & Feedback
Tagging
Third Party Integration
Visit WebsiteCompare App

LiveOps Feature Reviews

1 reviewers had the following to say about LiveOps's features:

Steve Kim

One of the worst platforms for sales prospecting

2016-11-03

It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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