App comparison

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Oracle B2C Service Logo

Oracle B2C Service

4.5
(32)

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Multi-channel contact center

(2)

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Oracle B2C Service Alternatives & Competitors

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Oracle B2C Service logo

18

182

22

features in common

18

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Oracle B2C Service logo

Oracle B2C Service user ratings

Functionality

4.4
(32)

Top features

  • Interaction Tracking

    5.0

  • Call Tracking

    5.0

  • Call Routing

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Oracle B2C Service logo
4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Oracle B2C Service logo

21

158

22

features in common

21

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Oracle B2C Service logo

Oracle B2C Service user ratings

Functionality

4.4
(32)

Top features

  • Interaction Tracking

    5.0

  • Call Tracking

    5.0

  • Call Routing

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.1

Oracle B2C Service logo
4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.