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OXON

Cloud-based contact center management software

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OXON Alternatives

How do OXON alternatives compare?

Bright Pattern and InfoFlo stand out as its top competitors based on similarity, popularity and user reviews. When comparing OXON to its top 100 alternatives, Webex has the highest rating, with Zendesk as the runner-up, and OXON ranking 56th place. Webex has the most reviews with a total of 5,490, while OXON has 14. Users say Zoho Desk tops the list for value for money followed by Webex, while OXON comes in 51st. Users also say Webex and Zendesk are the easiest to use, while OXON takes 65th place.

What are the top 5 alternatives to OXON?


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Devices supported


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Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to OXON

Bright Pattern

4.7
(97)

Cloud Contact Center Software with Embedded AI

Features

Total

32

74

37

features in common

32

features in common

Bright Pattern's unique features

  • Call Monitoring

  • FTC Compliance

  • Call Disposition

  • Third Party Integrations

OXON's unique features

  • Voice Mail

  • Workflow Management

  • Contact Database

  • Contact Management

Starting from

$70/month

Value for money

4.8

0.2

5.0

What users say about Bright Pattern's value for money

I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.

HD

Heidi D.

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

InfoFlo

4.5
(87)

All-in-One CRM Software Solution

Features

Total

26

112

37

features in common

26

features in common

InfoFlo's unique features

  • Document Management

  • Forecasting

  • Time Tracking

  • VoIP

OXON's unique features

  • Performance Management

  • Call Scripting

  • API

  • Real Time Reporting

Value for money

4.6

0.4

5.0

What users say about InfoFlo's value for money

It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.

DS

Derek S.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

Five9

4.2
(397)

Cloud contact and call center software

Features

Total

35

117

37

features in common

35

features in common

Five9's unique features

  • Dashboard

  • Support Ticket Management

  • On-Demand Recording

  • Drag & Drop

OXON's unique features

  • Activity Tracking

  • Contact Management

Starting from

$100/month

Value for money

4.0

1.0

5.0

What users say about Five9's value for money

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

DM

Dedrick M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

32

165

37

features in common

32

features in common

LiveAgent's unique features

  • Appointment Management

  • Auto-Responders

  • Video Chat

  • Transcripts/Chat History

OXON's unique features

  • Predictive Dialer

  • Call List Management

  • Performance Management

  • Contact Management

Starting from

$15/month

Value for money

4.7

0.3

5.0

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

Features

Total

31

363

37

features in common

31

features in common

Bitrix24's unique features

  • For Small Businesses

  • Billing & Invoicing

  • Member Portal

  • Activity/News Feed

OXON's unique features

  • Real Time Monitoring

  • Real Time Reporting

  • Alerts / Escalation

  • Blended Call Center

Starting from

$49/month

Value for money

4.2

0.8

5.0

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Twilio

4.6
(265)

Voice and messaging for your web and mobile applications

Features

Total

25

78

37

features in common

25

features in common

Twilio's unique features

  • Data Collection

  • MMS

  • For Small Businesses

  • Voicemail Transcription

OXON's unique features

  • Activity Tracking

  • Call List Management

  • Customer History

  • Multi-Channel Communication

Starting from

$0.01

Value for money

4.3

0.7

5.0

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Convoso

4.5
(25)

Dial Smarter, Not Harder

Features

Total

29

66

37

features in common

29

features in common

Convoso's unique features

  • Call Monitoring

  • Real Time Analytics

  • Auto-Dialer

  • Answering Machine Detection

OXON's unique features

  • Voice Mail

  • Activity Tracking

  • Activity Dashboard

  • Real-Time Chat

Starting from

$90/month

Value for money

4.4

0.6

5.0

What users say about Convoso's value for money

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

NICE CXone

4.2
(509)

Cloud Contact Center Software

Features

Total

34

117

37

features in common

34

features in common

NICE CXone's unique features

  • Budgeting/Forecasting

  • Customer Database

  • Speech-to-Text Analysis

  • Drag & Drop

OXON's unique features

  • Call List Management

  • Real Time Data

  • Real Time Monitoring

Starting from

$100/month

Value for money

4.0

1.0

5.0

What users say about NICE CXone's value for money

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

SS

Somveer S.

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

AB

Alejandra B.

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

21

43

37

features in common

21

features in common

SpitFire's unique features

  • Open Database Design

  • Reporting/Analytics

  • Call Monitoring

  • Customizable Reports

OXON's unique features

  • Live Chat

  • Multi-Channel Communication

  • Activity Dashboard

  • Call Routing

Starting from

$70/month

Value for money

3.9

1.1

5.0

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

32

178

37

features in common

32

features in common

Zendesk's unique features

  • Audit Trail

  • Full Text Search

  • Search/Filter

  • Availability Management

OXON's unique features

  • Real Time Reporting

  • Call List Management

  • Contact Database

  • Contact Management

Starting from

$19/month

Value for money

4.1

0.9

5.0

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Ameyo

3.9
(34)

All-in-one Contact Center Software

Features

Total

37

109

37

features in common

37

features in common

Ameyo's unique features

  • Task Management

  • Dashboard

  • Telemarketing Management

  • Appointment Scheduling

OXON's unique features

  • No unique features

Value for money

3.6

1.4

5.0

What users say about Ameyo's value for money

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

AR

Anonymous Reviewer

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Vishnu B.

InGenius

4.8
(5)

Computer telephony integration to fuel efficiency

Features

Total

26

55

37

features in common

26

features in common

InGenius' unique features

  • Call Reporting

  • Help Desk Management

  • Support Ticket Management

  • Lead Capture

OXON's unique features

  • Call Recording

  • Social Media Integration

  • Activity Dashboard

  • Campaign Management

Agile CRM

4.1
(416)

Sales and marketing CRM for growing businesses

Features

Total

30

231

37

features in common

30

features in common

Agile CRM's unique features

  • Lead Qualification

  • Campaign Planning

  • Call Disposition

  • For iPad Devices

OXON's unique features

  • Real Time Reporting

  • Real Time Data

  • Customer History

  • Real Time Monitoring

Starting from

$8.99/month

Value for money

4.2

0.8

5.0

What users say about Agile CRM's value for money

It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.

Dd

Danie d.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Channels

4.8
(36)

Power up your customer service

Features

Total

31

80

37

features in common

31

features in common

Channels' unique features

  • Callback Scheduling

  • Performance Metrics

  • Virtual Call Center

  • Call Disposition

OXON's unique features

  • Predictive Dialer

  • Live Chat

  • Social Media Integration

  • Real-Time Chat

Value for money

4.9

0.1

5.0

What users say about Channels' value for money

The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls.

AR

Anonymous Reviewer

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

Aircall

4.3
(249)

Phone system for support and sales teams

Features

Total

29

95

37

features in common

29

features in common

Aircall's unique features

  • Phone Key Input

  • Integrations Management

  • PBX

  • Unified Communications

OXON's unique features

  • Campaign Management

  • Performance Management

  • Call List Management

  • Real-Time Chat

Starting from

$30/month

Value for money

4.1

0.9

5.0

What users say about Aircall's value for money

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

HA

Hristo A.

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Jeff G.

Talkdesk

4.6
(671)

The world's leading cloud-based contact center software.

Features

Total

33

90

37

features in common

33

features in common

Talkdesk's unique features

  • Hotkeys

  • Alerts/Notifications

  • Customizable Reports

  • Callback Scheduling

OXON's unique features

  • Social Media Integration

  • Live Chat

  • Campaign Management

  • Performance Management

Value for money

4.5

0.5

5.0

What users say about Talkdesk's value for money

Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Yazeed G.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

CT

Christian T.

3CX

4.5
(248)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

33

112

37

features in common

33

features in common

3CX's unique features

  • Caller Profiles

  • Alerts/Notifications

  • Customizable Reports

  • Customizable Caller ID

OXON's unique features

  • Real Time Reporting

  • Call List Management

  • Campaign Management

  • Workflow Management

Starting from

$145/year

Value for money

4.3

0.7

5.0

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

GoToConnect

4.5
(589)

The first-ever truly unified voice and video solution.

Features

Total

26

95

37

features in common

26

features in common

GoToConnect's unique features

  • Archiving & Retention

  • Call Monitoring

  • Call Scheduling

  • Voicemail Transcription

OXON's unique features

  • Real Time Data

  • Customer History

  • Activity Tracking

  • Real Time Monitoring

Starting from

$19.95/month

Value for money

4.5

0.5

5.0

What users say about GoToConnect's value for money

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

ChaseData CCaaS

4.8
(133)

Cloud-based call center solution for SMBs

Features

Total

33

87

37

features in common

33

features in common

ChaseData CCaaS's unique features

  • Automatic Lead Distribution

  • FTC Compliance

  • Reporting/Analytics

  • Multi-Campaign

OXON's unique features

  • Workflow Management

  • Activity Tracking

  • Customer History

  • Contact Database

Value for money

4.7

0.3

5.0

What users say about ChaseData CCaaS's value for money

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

ME

Matthew E.

To top it off, working with the people at Chase has been an even greater part of this amazing experience.

SR

Samuel R.

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

Features

Total

35

121

37

features in common

35

features in common

Genesys Cloud CX's unique features

  • SIP Trunking

  • Screen Sharing

  • Surveys & Feedback

  • Multi-Channel Data Collection

OXON's unique features

  • Workflow Management

  • Contact Management

Starting from

$75/month

Value for money

3.9

1.1

5.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

31

77

37

features in common

31

features in common

Ytel's unique features

  • List Management

  • Call Duration

  • Performance Metrics

  • Unattended Call Management

OXON's unique features

  • Social Media Integration

  • Workflow Management

  • Reporting & Statistics

  • Real Time Data

Starting from

$100/month

Value for money

3.3

1.7

5.0

What users say about Ytel's value for money

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

AR

Anonymous Reviewer

Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

SZ

Sara Z.

contactSPACE

4.8
(11)

Intuitive cloud contact center software solution

Features

Total

36

105

37

features in common

36

features in common

contactSPACE's unique features

  • Campaign Analytics

  • Local Caller ID

  • Phone Key Input

  • Multi-Campaign

OXON's unique feature

  • Social Media Integration

Value for money

4.2

0.8

5.0

What users say about contactSPACE's value for money

It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

HH

Hayley H.

Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

MY

Michael Y.

Squaretalk

4.8
(43)

Your ecosystem for better cloud communications

Features

Total

33

101

37

features in common

33

features in common

Squaretalk's unique features

  • Quality Management

  • Campaign Planning

  • Communication Management

  • Multi-Campaign

OXON's unique features

  • Voice Mail

  • Social Media Integration

  • Alerts / Escalation

  • Real-Time Chat

Value for money

4.6

0.4

5.0

What users say about Squaretalk's value for money

The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.

DP

Daniel P.

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

wG

william G.

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Features

Total

25

62

37

features in common

25

features in common

Qubicles' unique features

  • Integrations Management

  • Appointment Management

  • Call Disposition

  • Callback Scheduling

OXON's unique features

  • Activity Tracking

  • Real Time Reporting

  • Activity Dashboard

  • Real Time Monitoring

Starting from

$19.99/month

Value for money

4.8

0.2

5.0

What users say about Qubicles' value for money

More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.

JT

Jennifer T.

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.

MB

Mario B.

ReadyMode

4.1
(16)

Predictive dialer and CRM for call centers.

Features

Total

28

58

37

features in common

28

features in common

ReadyMode's unique features

  • Reporting/Analytics

  • FTC Compliance

  • List Management

  • FCC Compliance

OXON's unique features

  • Live Chat

  • Real Time Data

  • Real Time Reporting

  • Workflow Management

Value for money

3.8

1.2

5.0

What users say about ReadyMode's value for money

I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR.

AD

Al D.

Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all.

AM

Alexandre M.

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

Features

Total

27

55

37

features in common

27

features in common

Newfies-Dialer's unique features

  • Third Party Integrations

  • List Management

  • Lead Capture

  • Call Monitoring

OXON's unique features

  • Real-Time Chat

  • Chat/Messaging

  • CRM

  • Multi-Channel Communication

RingCentral Contact Center

4.3
(161)

The Collaborative Contact Center solution from the industry

Features

Total

36

87

37

features in common

36

features in common

RingCentral Contact Center's unique features

  • Scheduled Recording

  • Real Time Analytics

  • Fax Management

  • Collaboration Tools

OXON's unique feature

  • Customer History

Value for money

4.0

1.0

5.0

What users say about RingCentral Contact Center's value for money

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

EM

Ericka M.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

33

71

37

features in common

33

features in common

uContact's unique features

  • Multi-Channel Management

  • Customizable Reports

  • Phone Key Input

  • Preview Dialer

OXON's unique features

  • Customer History

  • Live Chat

  • Contact Management

  • Performance Management

Easycall Cloud

4.3
(11)

Software for managing agents, VoIP & call center operations

Features

Total

31

45

37

features in common

31

features in common

Easycall Cloud's unique features

  • Caller ID

  • Interaction Tracking

  • Reporting/Analytics

  • Auto-Dialer

OXON's unique features

  • Live Chat

  • Performance Management

  • Customer History

  • Blended Call Center

Value for money

4.7

0.3

5.0

What users say about Easycall Cloud's value for money

Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.

Melquisedeque S.

I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.

Filipe P.

XCALLY

4.8
(87)

Omnichannel contact center management

Features

Total

31

59

37

features in common

31

features in common

XCALLY's unique features

  • PBX

  • Phone Key Input

  • Help Desk Management

  • Interaction Tracking

OXON's unique features

  • Activity Dashboard

  • Workflow Management

  • Alerts / Escalation

  • Contact Database

Value for money

4.7

0.3

5.0

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

Salesforce Service Cloud

4.4
(529)

Customer Service & Field Service Management Solutions

Features

Total

31

181

37

features in common

31

features in common

Salesforce Service Cloud's unique features

  • For iPad Devices

  • File Sharing

  • Customizable Fields

  • Mobile Access

OXON's unique features

  • Voice Mail

  • Call List Management

  • Contact Management

  • Real Time Data

Value for money

4.1

0.9

5.0

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Freshdesk Contact Center

3.8
(27)

Modern Phone System for customer support & sales

Features

Total

24

64

37

features in common

24

features in common

Freshdesk Contact Center's unique features

  • Multiple Parties

  • Voicemail Transcription

  • Multiple Scripts

  • Audio / Video Conferencing

OXON's unique features

  • Workflow Management

  • Customer History

  • Live Chat

  • Multi-Channel Communication

Starting from

$15/month

Value for money

3.7

1.3

5.0

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Alvaria CX Suite

4.0
(15)

Turn your customer experience into a competitive advantage.

Features

Total

19

34

37

features in common

19

features in common

Alvaria CX Suite's unique features

  • Lead Management

  • List Management

  • Text to Speech

  • Compliance Management

OXON's unique features

  • Live Chat

  • Real Time Reporting

  • Activity Dashboard

  • API

Value for money

3.5

1.5

5.0

What users say about Alvaria CX Suite's value for money

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

Alvaria Cloud

4.4
(16)

The Premier Enterprise Cloud Contact Center Solution

Features

Total

28

38

37

features in common

28

features in common

Alvaria Cloud's unique features

  • Reporting/Analytics

  • Agent Interface

  • Customizable Reports

  • Automated Routing

OXON's unique features

  • Customer History

  • Call Routing

  • Call Center Management

  • Activity Tracking

Value for money

4.1

0.9

5.0

What users say about Alvaria Cloud's value for money

The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

DM

David M.

It's a great product recommendable to use especially for big brands to help in supporting their customers.

RS

RONALD S.

VICIdial

4.7
(251)

Open source call center software with predictive dialer

Features

Total