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OXON vs VCC Live Comparison

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Overview

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to...

Easy to deploy cloud-based contact center solution with advanced calling features, management and operator platforms, data...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

39

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

55

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

5

4

3

2

1

12

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

5

4

3

2

1

18

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff.
Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners.
As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs.

Pros

I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
Overall, a nice peace of software and a good reliable service worth the money.

Cons

Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.
How thamey are dealing with problem solving and so on.
We would pay more if they offered more functions that we need.

Cons

I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Lack of event notifications (Change and update logs).
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features68
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Document Storage
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Geolocation
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Projections
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Timeline Management
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Website Analytics
  • Workflow Management
  • Total features65
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Document Storage
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Geolocation
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Projections
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Timeline Management
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Website Analytics
  • Workflow Management

Integrations

  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

OXON vs. VCC Live

See how OXON and VCC Live stack up against each other by comparing features, pricing, ratings, integrations, security & more.