OXON Features

OXON

Cloud-based contact center management software

4.86/5 (14 reviews)

OXON Feature Summary

  • Call center management
  • Call routing
  • Call recording
  • Call scripting
  • Call list management
  • Call analysis
  • Campaign managagement
  • Compliance management
  • Escalation management
  • IVR/voice recognition
  • Chat functionality
  • Instant messaging
  • Predictive dialer
  • Progressive dialing
  • Queue manager
  • Workflow management
  • Live video
  • Voicemail
  • Training management
  • Activity management
  • Activity dashboard
  • Communication management
  • Multi-channel communication
  • Contact database
  • Contact management
  • Automated scheduling
  • Assignment management
  • Customer history
  • Social media integration
  • Ticket management
  • Support ticket tracking
  • Tracking features
  • Web analytics
  • Performance management
  • Performance reports
  • Real time data
  • Geolocation map
  • Agent activity tracking
  • Timeline management
  • Custom fields
  • Employee management
  • Survey management
  • Surveys & feedback
  • Real time monitoring
  • Configuration management
  • CRM integration
  • Reporting & statistics
  • Shared inbox
  • Email marketing
  • Lead management
  • SMS marketing
  • Auto-responders
  • Knowledge base
  • Campaign planning
  • Sales analytics
  • Sales reporting
  • Quality control
  • Real time reporting
  • PCI DSS compliance
  • Calendar management
  • Meeting management
  • History tracking
  • Sales tracking

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

OXON Feature Reviews

14 reviewers had the following to say about OXON's features:

Mantas Liubertas

Price/quality amazing

2017-02-02

Actualy what best thing, that i can monitor and see how much lazy they are.

Pros

Flexibility Easy to use All in one place Easy API connection with our systems

Cons

No skype integrations No Linkedin lead generator No mobile application

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OXON

I would suggest to try it out first. As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs. So the flexibility and price, easy to use. Those things I would say is what every company would like to get. Support in case you did something wrong. Fast and reliable

Source: Capterra
Helpful?   Yes   No
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Pauline Clement

Fast and personalised customer support, improved workflow efficiency.

2019-03-19

User interface and software performance are exactly what we were looking for.

Pros

Workflow efficiency monitoring and extremely short hold time for inbound calls.

Cons

Some improvements need to be done with custom reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Faye Montminy

Great solution for companies with communication problems

2019-04-15

The most important and useful part of Oxon since the beginning was the activity reports.

Pros

Convenient monitoring of all company's interactions and communications, both internal and external.

Cons

Don't care much for the minimalist design, other than that everything works great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jaja Vilimkova

Outbound Telemarketing agents can switch between several campaigns in a single workflow.

2019-04-15

Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners.

Pros

This takes us just 2 minutes and everything is automatic. Before, we had to do this for several hours and we had no reports about results of those calls.

Cons

We had to integrate our own SMS provider for auto messages after a call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Julie Buck

Strong reports and historical analytics

2019-04-23

Customer support speed boosted, all statistics and activities can be monitored.

Pros

We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc.

Cons

We can't track how much time was spent on calendar tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Věra Nedomová

Terrific for telemarketing

2019-04-24

For example, we now have a "rookie campaign" where new employees automatically dial new contacts every 1 minute.

Pros

Completely modifiable campaign parameters.

Cons

Usually occurs when loading history with huge data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Vivien Winkler

A time and money saving cloud-based system.

2019-04-18

Intelligent software. We would pay more if they offered more functions that we need.

Pros

All customers, communication channels, the data collected - everything is in one place and we don't need to log in to separate platforms.

Cons

Switching between plans isn't available through the interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Ivan Berezovsky

Amazing for sales teams that make outbound sales calls. 5 STARS

2017-02-02

We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more.

Pros

Very good overall experience. Have not seen anything better in terms of product value for money.

Cons

Cloud based

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OXON

It's good that those guys can program you if you need something extra.

Source: Capterra
Helpful?   Yes   No
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Wissal B.

Tough tool for employee management

2019-04-23

Still, for better and more simplistic user experience my recommendation for Oxon Tech team is to make the interface more customisable so that the user would be able to choose preferred sections.

Pros

Advanced ticketing.

Cons

The interface is kind of confusing, takes some time to get a hang of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Evelina Griciute

OXON is a great tool to manage all customer support needs in one platform.

2017-06-19

We can handle all information in one place.

Pros

The functionality of calls and tickets handling is really user friendly: You can see communication history, all customers information, improve manager's work by changing queues and offer best service for your clients.

Cons

OXON is a set of all classic customers support tools in one place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Peter Bond

Simple to use, yet has all needed functions

2019-08-19

Overall, Oxon combines an easy to use interface and complicated functions.

Pros

The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface.

Cons

The webchat design could be improved, also some minor issues with spam handling

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Janki Din

Great software without any investments required

2019-04-09

After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed.

Pros

Adds way more value than it costs. Instant return on investment.

Cons

Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Murtaz Arakhamia

Overall great software

2019-08-22

As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides.

Pros

Friendly and helpful support team.

Cons

I cannot find a single negative thing about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Anya Maksymenko

Excellent business solution

2019-10-14

Pros

The software itself is easy to understand and doesn't require extensive training, which saves time and budget for the company.

Cons

Some useful features, like chatbox, is not there yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more