Key Features of Oxygen Help Desk
- 100% Web Based
- Quick Call Templates
- Customer Self Service Portal
- In built Email Module
- CMDB Module
- Sofware Licensing Module
- Powerful Reports
- Mobile Interface
- Active Directory Intergration
- Windows Server
- SSL Security Configuration
- Email-to-Incident Conversion
Oxygen Service Desk is a process automation engine that simply interprets your pre-defined business processes and then mobilises the actual process, pushing work tasks to people and to systems, streamlining how the processes run across your entire department or organisation.
Oxygen Help Desk and Service Desk software solutions gives you the ability to map your Business Processes right out of the Box with its in built Business Rules Engine and unlike many Service Desk Software providers the software is not solely based around just one best practice framework such as ITIL and therefore too rigid.
100% Web Based no installed client software. On demand SaaS or traditional perpetual licenses.
Flexible License Options
Installed in your data center and owned out right, rented as an on-demand Software as a Service or simply hosted in our data centres.
Self Service Portal
Cut through contact centre hold queues, email backlogs and more - give your clients direct access to their requests and updates on their status.
Make easy bespoke changes to suit your business requirement without the need of additional consultancy.
Multiple Service Desk
Run different Service Desks from one installed application. Oxygen can cater for all kinds of service requests, one application centralises all of your business processes completely.
Manage and monitor your organisations inventory through the Oxygen CMDB and Asset Management Module.
Ultra Fast Deployment
Be up and running in as little as two days, see an instant return on investment.
Process Automation Engine
Ensures pre-defined processes are mobilised accountable and Auditabl