Paldesk Pricing, Features, Reviews & Comparison of Alternatives

Paldesk

Live chat & omni-channel helpdesk software

5.0/5 (6 reviews)

Paldesk overview

Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients, and the omni-channel helpdesk combines requests sent from email, live chat, Facebook, Twitter, mobile apps, and more, to aid with management and responses.

Businesses can create a customized chat widget using Paldesk and embed it on their website and mobile apps to provide instant support to customers. Colors and text can be customized to fit with company branding, and provide a personalized website experience. Customer requests from various platforms are displayed within the Paldesk dashboard in real time and each request can be automatically assigned or transferred to a specific agent based on the agent’s skills, contact channel, type of issue, and contact history. Agents have access to a full omni-channel message history within the Paldesk platform in order to provide context when solving cases.

With Paldesk, businesses can provide support to customers in real time and during out-of-office hours, automatic messages can be configured to respond to queries. Any off-hour queries are automatically converted into tickets which can be routed-to and managed by an agent during office hours. Users can also create canned responses to common enquiries, which can then be escalated to an agent if they still cannot be resolved.
www.paldesk.com

Pricing

Starting from
$16
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Paldesk screenshot: Embed a chat widget into the business website to facilitate customer queries Paldesk screenshot: Chat widgets can be customized with company colors Paldesk screenshot: Agents can view and manage their pending tickets Paldesk screenshot: The Paldesk mobile apps for iOS and Android allow agents to respond to queries from anywherePaldesk screenshot: Agents can update their availability status at any time to allow or defer new conversationsPaldesk screenshot: The agent dashboard provides an overview of online contacts, online agents, ready agents, and open tickets

Paldesk reviews

Excellent
6

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  4.8
Mia Despotović

Exquisite :)

Used daily for less than 6 months
Reviewed 2018-09-20
Review Source: Capterra

Saves a time. Increases efficiency of multi-conversation coordination and resovement. Fastens reactions to customers requests and their resovement at that matter. Eliminates possibility to forget about postponed conversations, and lists all the client wishes/requests on same spot, improving costumer care - since it takes a click to review them no matter of time or channel they were sent trough! Easy to get how it works, super user friendly and extremely useful :) Integrates with an e-mail, facebook and twitter accounts fast and easy, squeezing all communication channels at one. Customization is simple and smart team option to assign contacts to the ideal agent works proces to be very efficient.

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Sven Špehar

Great product

Used daily for 6-12 months
Reviewed 2018-09-20
Review Source: Capterra

Overall Paldesk is a great product with great features. It gives us everything that we need to have efficient communication with our clients. We love the powerful and simple to use features that Paldesk provides to our booking platform!

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Davor Prpić

Paldesk live chat

Used daily for 6-12 months
Reviewed 2018-10-22
Review Source: Capterra

with Paldesk we can convert customers and improve customer serviceEasy to use, one dashboard for all channel (website, Facebook, email, ...) Mobile app, Integrations,

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Mirjana Rajcic

Great Omnichannel Chat!

Used daily for 6-12 months
Reviewed 2018-09-20
Review Source: Capterra

I have better communications with my customers :)Simplicity and Pal brand is great thing! :)

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Anonymous

Easy to implement and use

Used daily for less than 6 months
Reviewed 2018-09-20
Review Source: Capterra

I am working alone so its good when you have several clients to manage from one place. Social media channels in one place... that is greatChat looks really good on a website, and response time is great. Integration of different channels is great too.

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Paldesk pricing

Starting from
$16
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Billed monthly: $16/agent/month

Billed annually: $12/agent/month

Billed every 2 years: $10/agent/month

Paldesk features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Customizable Templates
Email Integration
Instant Messaging
Knowledge Base
Monitoring
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Social Media Integration
Third Party Integration
Ticket Management

Surveys & Feedback (63 other apps)
Workflow Management (56 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Paldesk

Key features of Paldesk

  • Reporting/analytics
  • File sharing
  • Proactive chat
  • Canned responses
  • Offline form
  • Transfers/routing
  • Real-time chat
  • Website visitor tracking
  • Help desk management
  • Chat
  • Instant messaging
  • Widgets
  • Customer experience management
  • Customer support tracking
  • Request assignment
  • Social media integration
  • Email integration
  • Activity dashboard
  • Transfer management
  • Contact history
  • Customer history
  • Chat transcript
  • Customizable templates
  • Lead capture
  • Support ticket tracking
  • Ticket management
  • Event triggered actions
  • Customer activity reporting
  • API integration
  • Automatic Notifications
  • Knowledge Base
  • Multi-Channel Communication
  • Reporting & Statistics
  • Third Party Integration
View All Features

Benefits

Create a customized chat widget and embed it into the company website or mobile apps in order to enable communication between customers and agents. Personalize the widget to match company branding and colors.

Receive customer queries from multiple channels including the business website, mobile apps, Twitter, Facebook, email, and more, and manage all tickets from one dashboard.

Automatically assign tickets to agents based on factors such as the request type, customer chat history, agent experience, channel, and more. Agents are able to view all of their pending tickets from their dashboard.

Create canned responses for common support queries, which will trigger automatically when certain questions are detected. Out-of-office messages can also be defined to send to clients who message outside of support hours.

Log and archive every client interaction and build a database of customer data which can be searched for at any time. Reports can also be generated based on this data.