Paldesk Live chat & omni-channel helpdesk software ( 4.8/ 5 10 reviews) 598 Alternatives to Paldesk
Explore a recommended list of Paldesk alternatives for your business in 2020. Compare alternatives to Paldesk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Live Chat Software and Virtual agent for SMBs
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Ticket management for customer service and support teams
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
AI-powered customer engagement platform
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Artificial intelligence (AI)-based chatbot creation platform
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money. What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Ticketing software for effortless customer support
AI-based customer service management solution
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements. I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Collaborative remote access solution
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Help desk and ticketing solution for customer service
Artificial Intelligence-based knowledge management solution
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.
Customer and employee experience management platform.
What users mention about SoGoSurvey See all reviews Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used. It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Returns management and product service tracking solution
Free online appointment booking software
What users mention about Bookafy See all reviews The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way. Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's. I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Natural language processing powered chatbot + live chat
Live chat software to manage multiple customer interactions
Multi Channel Live Chat Software for Website Engagement
Happier customers live chat with Olark
What users mention about Olark See all reviews Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on. The design is simple and intuitive which is very important to the companies I help to find great software. A simple design makes for quick training of employees and an easy launch. We are happy with their support and their new UI is really good. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website.
All-in-one Website Visitor Engagement Tool
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
SMS platform for sales, recruiting & customer service teams
What users mention about TextUs See all reviews I love the simplicity of the program. I love that I can send out "Mass" texts to my employees and that I can create templates for future texts to be sent out automatically. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change). I love the ease of use of Text-Us and the Bullhorn integration. As a recruiter, it is so easy to text candidates, and track all of our communication in our ATS - Applicant Tracking System.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
Cloud based hospitality & vacation rental software
Live Chat software for modern messaging
What users mention about Freshchat See all reviews Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site. This is amazing because it allows you to customise so many outcomes.
Easy to use chatbot platform for business
What users mention about ChatBot See all reviews It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great. Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
Custom-built business management software.
What users mention about Logicbox See all reviews My experience with Logicbox has been wonderful. My company has a customized application for our techs in the field and it has changed the way we operate for the better. It was allways a win - win relationship. The software delivers what they offers. I use the product daily and never have any issues with it. I have had things I would like done and the responsiveness has been good.
In-app feedback platform for collecting NPS data
IT support management system & help desk
Help desk solution for enhancing customer support
Helpdesk and Ticketing solution for businesses of all sizes
Deliver an unforgettable customer experience.
What users mention about Teamwork Desk See all reviews Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters. Ease of use, great tracking abilities, exporting as Excel documents, good customer support. Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook.
Helpdesk & Project Management Software - in one application
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
ITIL Certified IT Service and Asset Management Solution
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team. I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
Unified project management & help desk software
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. Simple and effective product, great value for the business with easy adaptation and good additives. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.
Ticketing, powered by your Slack conversations
Workplace management solution for facility operations
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
Help desk and IT asset management solution
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Knowledge management platform
What users mention about SABIO See all reviews You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it. The support is very reliable and above average competent.
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage. Amazing, very helpful, and a great new-age way to give our guests the best service.
Survey & Feedback Software to Collect Customer Insights
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Its been pretty good, the best QA buddy system that we've had yet.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
Collaborative inbox for all communication channels.
Omni-channel customer service platform
Gladly is a Cloud-based customer service platform
Multi-channel customer relations management platform
Live Chat & Helpdesk Tool
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. Agents can easily create their own views. We have reduced the tickets resolution time significantly and our clients are very happy with the advanced portal features.
Digital customer service platform and ticketing system
What users mention about Helpshift See all reviews Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM. Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk. The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.
Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft
Live chat for customer support
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
Unified customer service platform
What users mention about Kayako See all reviews Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles. Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions. Good features, good support, meets our needs. Has been very reliable for our needs.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings. There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Customer service software you can depend on
What users mention about Deskpro See all reviews Their support is good, they have a nice response time in any technical question or issue that we had. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.
Live chat and customer messaging for businesses of all sizes
What users mention about Userlike See all reviews I am just starting but so far its great and I Love it ...getting everything connected together in one spot is perfection. Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities. I really love the Chat Butler and the 24/7 Support of the Chat Butler. I also like the chat panel, I love the design and the friendly UI.
Cloud-based help desk platform
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time. Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc.
Personalized live customer experience & engagement
Automatic callbacks for website visitors within 25 seconds
Social Customer Service Software
Customer service texting platform
What users mention about Teckst See all reviews The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on. I love the interaction i 'm able to have with my contacts courtesy of this software. Am able to get feedback and know what the customer enjoyed about my period and what to change. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.
Smith.ai Live Chat & AI Chatbot is the superior 24/7 service