Additional information for Parature
Key features of Parature
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- Multichannel interaction management
- Unified agent desktop
- Ticket management
- Unified knowledgebase
- Knowledgebase search/ suggest
- Multimedia-enhanced articles
- Search optmized article content
- Customer self-service portal
- SEO optimization portal
- Custom branded portal
- Ratings & related topics
- Multi-site content publishing options
- Social media support
- Parature Facebook portal
- Integrated live chat tool
- Guided workflows & actions
- Personalized support responses
- Customer surveys & feedback
- Mobile support portal
Multichannel support: Manage interactions coming from social media, live chat, email, and mobile with a unified queue and personalized responses.
Ticket management: Auto generate tickets from live chat, social media, and email interactions and choose to assign, solve, escalate, and more.
Knowledge management: Create a searchable, search-optimized knowledgebase by authoring articles complete with videos, infographics, and links.
Self-service portal: Create a custom branded, SEO optimized customer portal with guided support through related topics and ratings.
Customer feedback: Create customer surveys and feedback forms across channels and on knowledgebase articles.