Parature Pricing Plan & Cost Guide

Parature

Customer service software from Microsoft

3.59/5 (11 reviews)

Parature Pricing

Pricing model: Subscription

Contact Parature for a quote

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Pricing Comparison

How does Parature compare with other Customer Service & Support apps?

Subscription plan?

Parature



98% of apps offer a
subscription plan

Free trial?

Parature



87% of apps have a
free trial

Freemium plan?

Parature



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month

Please note: For comparison purposes the price for Parature has been scaled monthly. Actual price is $/per year




Parature Pricing Reviews

Pros
  • Web hosted. Excellent WYSIWYG editors for ticketing and knowledge base creation. Integration between the two is excellent also. Very flexible since it behaves as a CMS for tech Support as well.
  • We purchased Parature before it was acquired by Microsoft. We found the vendor to be responsive to our needs as well as prompt with their replies. The application itself is very flexible and offers a feature I've not seen in any competitor - the ability to host downloads and control the access to those downloads. So if you are a software company that delivers your products electronically, this could be the "killer" feature for you.
Cons
  • Expensive. Support not as quick or as helpful as I would like.
  • It's expensive, and with the acquisition by Microsoft, the future of the product is unclear.
78%
recommended this to a friend or a colleague

3 reviewers had the following to say about Parature's pricing:

Steven Perkins

Great product

Reviewed 2013-05-29
Review Source: Capterra

I would highly recommend this product.Web hosted. Excellent WYSIWYG editors for ticketing and knowledge base creation. Integration between the two is excellent also. Very flexible since it behaves as a CMS for tech Support as well.

Read the full review


Parature

Customer service software from Microsoft

Rusty Wilson

Flexible, Customizable, and Hosted Downloads

Reviewed 2015-02-28
Review Source: Software Advice

We purchased Parature before it was acquired by Microsoft. We found the vendor to be responsive to our needs as well as prompt with their replies. The application itself is very flexible and offers a feature I've not seen in any competitor - the ability to host downloads and control the access to those downloads. So if you are a software company that delivers your products electronically, this could be the "killer" feature for you.

Read the full review


Parature

Customer service software from Microsoft

Tim Konopelky

Parature Service Desk

Reviewed 2017-01-13
Review Source: Capterra

I have been using Parature for roughly 5 years. From my first day using the software I found it intuitive and robust. There are not many things that you cannot custom to fit your business ticketing model using this product. It has automation and a knowledge base for self service and a variety of other options to make supporting clients a positive experience. The incorporation of ticket routing rules, sla's and email alerts will allow one to create a very robust design depending on how much effort put into the design. As with any system, it is important to dedicate a system administrator to ensure the best user experience. This product was designed to provide a high ROI and it will reduced support costs as we have seen. One of the weaknesses of the product is in the inability to be able to upload a multi-page HTML document/guide which can cause some support issues. A pdf file covers this but it does add to the support duties as the PDF output must be reviewed and formatted correctly. As well, access to high level engineering has pretty much disappeared and communication on updates to issues and product development can be improved on. This is why I have given a low customer support rating. It would be nice to see Parature's original product support efficiency and dedication to the customer base in the current and future offering.

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Parature

Customer service software from Microsoft