PHC Service FX Pricing, Features, Reviews & Comparison of Alternatives

PHC Service FX

Don’t just give answers. Give solutions.

4.25/5 (4 reviews)

PHC Service FX overview

- Create electronic newsletters and custom emails automatically. Your customers will love them.
- Go the extra mile... If you know HTML, PHC Service FX allows you to build and send newsletters.
- Use your leads, account and contact information to create recipients. Create filters for sending customised messages and send them all at once.
- At any moment, see all the newsletters sent to each contact. Everything is recorded on the account and contact file.
- Hundreds of customisable analyses, to control business indicators and monitoring the performance of each sales rep or the team as a whole.
- Centralise information on monitors, imagine it as any normal site, click to see more data and browse to the information detail.
- The monitor manages tickets that are not attributed, open tickets, delayed tickets and you can browse to the tickets.
- Ticket Monitor - This monitor helps you manage the ticket, it displays the dialogues, shows other tickets for the account, among other things.
- Service Search Monitor - This monitor is a knowledge database that allows you to run searches related to all tickets and dialogues.
- Have the number of users necessary and define what they can see.


en.phcfx.com

Pricing

Starting from
£21/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Portuguese, Spanish
PHC Service FX screenshot: DashboardPHC Service FX screenshot: Service MonitorPHC Service FX screenshot: ServicePHC Service FX screenshot: MetricsPHC Service FX screenshot: Desktop

PHC Service FX reviews

Excellent
1

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  0.0
  0.0
  0.0
  0.0
Steve Richardson

Good Apps for small companies

Reviewed 2013-12-13
Review Source: GetApp

We have been using PHC FX for almost 2 years and so far we are very pleased. Business FX Is easy to use and the complete integration with CRM and Support allows us to view the client's profile from a single access. And it's not expensive for what you get.Integration with different tools Easy to use Powerful and complete real time analysis

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Frederico

My company everywhere

Reviewed 2014-01-28
Review Source: GetApp

PHC FX let’s me carry may company everywhere. I can access important information on invoicing and the real status of my company wherever I am, and in any device. This is priceless for me. The new products that they launched, like PHC FX Team, let’s me keep my team on time with their actions, and we never missed a deadline.User interface Accessible with every device Very complete

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Sara Garrido Lopez

Priceless tool that comes with me

Reviewed 2014-02-11
Review Source: GetApp

As a service assistant provider, I spend most part of my day out of the office and needed an app to manage my request in real time. This app allows me to see every request that comes in, assign to a team or technician, know it’s status from anywhere. It is a priceless tool for my daily workload.

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Henry Boyd

From lead to deal

Reviewed 2014-02-11
Review Source: GetApp

This little app is great for small businesses and small teams. Everything is saved online and if you buy the Business module you can charge your customers after closing the deal. We added on Documents, to share every agreement and keep our teams up to date.

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PHC Service FX pricing

Starting from
£21/month
Pricing options
Free trial
View Pricing Plans

Choose an annual plan or pay on a monthly basis. Your subscription comes with unlimited data, training and step by step manuals, regular upgrades, backups and a lot more!

PHC Service FX features

API (159 other apps)
Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for PHC Service FX

Key features of PHC Service FX

  • Lend your customers quick support
  • Give support and use one email to do it
  • Know the status of each ticket
  • Distribute the requests
  • Control your service with analytics
  • Manage your customer service requests
View All Features

Benefits

See who placed the request, date and time, the type of ticket, the priority, the dialogues and users involved, among other actions. The heart of your support system helps you find the best solution.
Speedy support and greater control. Automate business rules to treat cases pronto! Tag the source, send email alerts automatically or invoicing the service are three actions you can do without breaking a sweat.
It's up to you! Tickets can be neatly organized to follow the circuit automatically. But, if for any reason you don't want them to, you can always do it manually.

Attribute an Owner and Allocate Time. Who will answer? Choose who will be responsible for the ticket and allocate time. Go back and use that information to analyse and improve your performance.
Your support email address can be customised to make it more personal. Pick the name of your address and spread it across the globe. Your company is one of a kind, your email should be also. Kind of clever, we know.

Receive Requests from any Channel. Send a reply from any device on the go, mobile phone or tablet to support your customers instantly! Everything is saved on PHC FX and starts the ticket circuit.
Every dialogue gets tucked away somewhere, properly. So, whenever you need to, go back and view your conversation.

Date Opened, Real Time Spent or the Source of the Request is data you can (and need to) control. Use them to get metrics or save the time you spent on each customer.
Is your answer the solution? If it is, save it and look it up next time. It's available to everyone so your team will thank you. Its knowledge that grows with you!