Additional information for PHC Service FX
Key features of PHC Service FX
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- Lend your customers quick support
- Give support and use one email to do it
- Know the status of each ticket
- Distribute the requests
- Control your service with analytics
- Manage your customer service requests
See who placed the request, date and time, the type of ticket, the priority, the dialogues and users involved, among other actions. The heart of your support system helps you find the best solution.
Speedy support and greater control. Automate business rules to treat cases pronto! Tag the source, send email alerts automatically or invoicing the service are three actions you can do without breaking a sweat.
It's up to you! Tickets can be neatly organized to follow the circuit automatically. But, if for any reason you don't want them to, you can always do it manually.
Attribute an Owner and Allocate Time. Who will answer? Choose who will be responsible for the ticket and allocate time. Go back and use that information to analyse and improve your performance.
Your support email address can be customised to make it more personal. Pick the name of your address and spread it across the globe. Your company is one of a kind, your email should be also. Kind of clever, we know.
Receive Requests from any Channel. Send a reply from any device on the go, mobile phone or tablet to support your customers instantly! Everything is saved on PHC FX and starts the ticket circuit.
Every dialogue gets tucked away somewhere, properly. So, whenever you need to, go back and view your conversation.
Date Opened, Real Time Spent or the Source of the Request is data you can (and need to) control. Use them to get metrics or save the time you spent on each customer.
Is your answer the solution? If it is, save it and look it up next time. It's available to everyone so your team will thank you. Its knowledge that grows with you!