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PhoneCall vs Calabrio Call Recording Comparison

Overview

PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing...

Calabrio Call Recording software enables digital businesses to monitor & record all calls & analyze data, to improve the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$0.01/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(5)

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

3.9

(9)

5

4

3

2

1

3

4

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features27
  • API
  • Access Control
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Auditing
  • Auto-Dialer
  • Automatic Notifications
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Segmentation
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Data Format Management
  • Data Import/Export
  • HIPAA Compliance
  • Instant Messaging
  • Monitoring
  • PCI DSS Compliance
  • Performance Appraisal
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Records Management
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Search Functionality
  • Secure Data Storage
  • Tagging
  • Text to Speech
  • Voice Mail
  • Total features19
  • API
  • Access Control
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Auditing
  • Auto-Dialer
  • Automatic Notifications
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Segmentation
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Data Format Management
  • Data Import/Export
  • HIPAA Compliance
  • Instant Messaging
  • Monitoring
  • PCI DSS Compliance
  • Performance Appraisal
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Records Management
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Search Functionality
  • Secure Data Storage
  • Tagging
  • Text to Speech
  • Voice Mail

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

PhoneCall vs. Calabrio Call Recording

See how PhoneCall and Calabrio Call Recording stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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