PhoneCall Features

PhoneCall

Scalable cloud contact center for telemarketing needs

4.6/5 (5 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Audit Management
Auto-Dialer
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Campaign Segmentation
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Contractor Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Employee Management
Event Triggered Actions
Feedback Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real-Time Chat
Real-time Updates
Records Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SSL Security
Secure Data Storage
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Telemarketing Management
Template Management
Text to Speech
Third Party Integrations
Time Off Management
Timesheet Management
Variable Workforce
VoIP
VoIP Connection
Voice Mail
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Audit Management
Auto-Dialer
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Campaign Segmentation
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Contractor Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Employee Management
Event Triggered Actions
Feedback Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real-Time Chat
Real-time Updates
Records Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SSL Security
Secure Data Storage
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Telemarketing Management
Template Management
Text to Speech
Third Party Integrations
Time Off Management
Timesheet Management
Variable Workforce
VoIP
VoIP Connection
Voice Mail
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Audit Management
Auto-Dialer
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Campaign Segmentation
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Contractor Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Employee Management
Event Triggered Actions
Feedback Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real-Time Chat
Real-time Updates
Records Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SSL Security
Secure Data Storage
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Telemarketing Management
Template Management
Text to Speech
Third Party Integrations
Time Off Management
Timesheet Management
Variable Workforce
VoIP
VoIP Connection
Voice Mail
Workflow Configuration
Workflow Management
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PhoneCall Feature Reviews

4 reviewers had the following to say about PhoneCall's features:

NADIA H.

We are totally satisfied with Phone Call CRM

2016-12-02

.), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .).

Pros

Functionalities. Statistics. Process incoming and outgoing calls at the same time.

Cons

The price though the value for money is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PhoneCall

Maybe you could add more colors? :)

Source: Capterra
Helpful?   Yes   No
Read more
helene v.

Sense of the customer relationship with Phone Call !

2016-12-14

Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Matthieu B.

The best solution for outbound calls

2017-10-07

The best solution for outbound calls.

Pros

Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive...

Cons

We are not yet autonomous on all the functionalities, but the support is well reactive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
sebastien c.

more efficiency , more contacts in less time.

2017-11-09

more business

Pros

Really adapted for a massive prospection. save time and money. this software is approuved;

Cons

the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more