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PlayVox vs Aloware Comparison

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Overview

With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored,...

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(42)

5

4

3

2

1

33

7

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(20)

5

4

3

2

1

13

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Easy to understand and a beautiful window which makes things perfect.
Playbox is very useful because it help find any information needed when heling customer also help keep track of my performances.
Because of this app I know which section I need work on. It helps me to become a good agent.

Pros

It is an awesome thing using this software. I would recommend this to all to use it.
Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.

Cons

For me, if I want to dispute my QA results, it's quite confusing. Maybe our person in charge not discovered yet how to used the dispute method.
I like everything, and bad nothing, i dont know many english sorry.
Sometimes it is hard to find what you are looking for.

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Upload templates became difficult on certain computer.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features71
  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Application Integration
  • Auditing
  • Authentication
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Class Scheduling
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Filter
  • Content Management
  • Conversion Tracking
  • Custom Charts
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Employee Onboarding
  • Employee Reward Programs
  • Enrollment Management
  • Escalation Management
  • Feedback Management
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Gift Card System
  • Goal Setting / Tracking
  • History Tracking
  • IVR / Voice Recognition
  • Incentive Programs
  • Instant Messaging
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Monitoring
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Catalog
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Performance Testing
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Rewards Management
  • Role Management
  • Role-Based Permissions
  • Route Management
  • SMS Marketing Managment
  • Search Functionality
  • Single Sign On
  • Skills Assessment
  • Task Scheduling
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Video Call Recording
  • Visual Analytics
  • Total features39
  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Application Integration
  • Auditing
  • Authentication
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Class Scheduling
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Filter
  • Content Management
  • Conversion Tracking
  • Custom Charts
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Employee Onboarding
  • Employee Reward Programs
  • Enrollment Management
  • Escalation Management
  • Feedback Management
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Gift Card System
  • Goal Setting / Tracking
  • History Tracking
  • IVR / Voice Recognition
  • Incentive Programs
  • Instant Messaging
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Monitoring
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Catalog
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Performance Testing
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Rewards Management
  • Role Management
  • Role-Based Permissions
  • Route Management
  • SMS Marketing Managment
  • Search Functionality
  • Single Sign On
  • Skills Assessment
  • Task Scheduling
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Video Call Recording
  • Visual Analytics

Integrations

  • Total integrations15
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

PlayVox vs. Aloware

See how PlayVox and Aloware stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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