Promoter.io Pricing, Features, Reviews & Comparison of Alternatives

Promoter.io

Net Promoter Score & customer experience management software

4.4/5 (5 reviews)

Promoter.io overview

Promoter.io’s Net Promoter System software is a cloud-based Net Promoter Score (NPS) solution which allows businesses to capture customer feedback and assess the loyalty of customer relationships. The platform is designed to measure customer sentiment and predict future customer behavior, with the aim of driving growth and reducing customer churn. Promoter.io offers users a guided best-practice approach to utilizing NPS for their business.

With Promoter.io, users can schedule NPS surveys to send out to customers. Drip, recurring, and lifecycle scheduling schemes are supported. Customer lists can be managed and segmented for different NPS campaigns, and support for a wide range of languages allows users to survey their global customer base. Users can review and respond to feedback from individual customers, with trend tagging, internal notes, and pre-formatted responses. Users can also define alert scenarios to automate team notification when feedback meeting certain criteria is received.

Promoter.io includes an NPS dashboard which lets users track customer sentiment over time, mean scores, revenue risk, and more. Multiple campaigns can be run for separate brands or product lines to keep all data separated. Historical customer sentiment can be tracked to analyze the impact of product and marketing initiatives, and data can be exported at any time. Trends can be uncovered and analyzed, with users able to create and save customer segments to filter data. Keyword analysis through natural language processing (NLP) provides insight into common themes from customer feedback.
www.promoter.io

Pricing

Starting from
$199/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Promoter.io screenshot: Promoter.io's NPS surveys can be answered by customers on desktop or mobileWhat is NPS (Net Promoter Score) & Customer Loyalty?Promoter.io screenshot: Users can view keyword analysis reportsPromoter.io screenshot: Promoter.io allows users to follow-up with customers in real timePromoter.io screenshot: Dashboards provide users with an overview of customer sentiment

Promoter.io reviews

Value for money
Features
Ease of use
Customer support
  3.5
  4.4
  4.8
  4.2
Danica Novakovic

The software is pretty easy to use and has a lot of options when it comes to viewing the data.

Used daily for less than 6 months
Reviewed 2018-05-04
Review Source: Capterra

Pros
It has everything you need. It's very easy to use and get used to. Importing contacts and creating campaigns couldn't be easier. You can add as many custom fields as you wish in your csv file. Custom campaign settings (distribution, recurring surveys, automated reminders, etc.) are pretty awesome and easy to set up so you don't have to worry about a thing once you send out the surveys. Dashboard is user friendly, you can filter it by time, responses, notes, comments and so on.

Cons
The only thing that isn't quite there yet is downloading data. Even if you filter everything you need in the dashboard (i.e. show me all people that have left a comment, gave a 10, in these two weeks) when you export it you will get all the people from that campaign, no matter if they responded at all, which response they gave and at what time which can be really annoying sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Anonymous

Learn who are your promoters in an automated way

Used weekly for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

Pros
I do like the ease of use of the interface of the application. A big plus is the API and Zapier integration that allows me to automatically send queries to users when they perform a specific event on our website.

Cons
I think that the feedback management capabilities could be improved a bit allowing you to see the history of the feedback that each customer has left.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Anonymous

Looks nice, does the job, but nothing more

Used monthly for 1-2 years
Reviewed 2019-02-24
Review Source: Capterra

We send NPS surveys to our customers after they have received their order. The data we collect in Promoter is then being pushed to our own Data Warehouse, so we don't really use the tool a lot. It works on the background.

Pros
The system gives a clear overview of all the ratings that come in. It all looks nice and clean.

Cons
The system is mainly made to be used soletary in Promoter. However, in our company we use many more systems (for example for communication with our customers). If that's the case, all the functionalities in Promoter that enable communication with the customer are redundant. We can't just switch for NPS reviews to another communication tool. Also, there are some data insights/visualisations that look nice but don't really add value. Like the AI based feedback analysis. Sounds nice but in the end, many words that don't make sense are being shown. And the other words are saying nothing. It would be better to have technology to analyse feedback in depth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Libby Angst

Great data views

Used monthly for 2+ years
Reviewed 2018-09-07
Review Source: Capterra

Pros
Really like the way you can slice and dice the data in so many different ways

Cons
Any dislikes about this software have since been updated.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Vraj Desai

Incredibly easy to set up. So many features that helped grow our business.

Used weekly for less than 6 months
Reviewed 2018-10-20
Review Source: Capterra

Pros
Get to split up into different campaigns. Integrates with Mailchimp.

Cons
The price is steep, but that is expected with a top notch service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Promoter.io pricing

Starting from
$199/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.
Grow: $249/month (billed monthly) or $199/month (billed annually).
Scale: $599/month (billed monthly) or $479/month (billed annually).
Enterprise: contact Promoter.io for pricing information.

Promoter.io features

API
Activity Dashboard
Surveys & Feedback
Third Party Integration

Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (170 other apps)
Contact History (72 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (88 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (106 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Workflow Management (73 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Promoter.io

Key features of Promoter.io

  • Customer Effort Score (CES)
  • Drip surveys
  • Keyword analysis
  • NPS surveys
  • Real-time data
  • Response management
  • Summary reports
  • Survey send delay
  • Survey throttling
View All Features

Benefits

• A wide range of languages are supported, allowing companies to survey their global customer base.

• Multiple campaigns can be set up to manage and organize customer feedback for different brands or products.

• Historical customer sentiment can be tracked to provide insight into the impacts of product and marketing initiatives.

• Users can review and respond to feedback from individual customers, and utilize pre-formatted replies for recurring issues.

• Scenarios can be defined by users to generate automated alerts when new customer feedback meets selected criteria.