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ProProfs Chat Alternatives

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Top 100 Alternatives & Competitors to ProProfs Chat

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LiveChat

4.7
(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

26

94

30

features in common

26

features in common

LiveChat's unique features

  • IT Asset Management

  • Sales Reports

  • Audit Management

  • Request Escalation

ProProfs Chat's unique features

  • Geolocation

  • Callback Scheduling

  • User Profiles

  • Lead Capture

Starting from

$16/month

Value for money

4.5

0.2

4.7

What users say about LiveChat's value for money

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.

GS

Grant S.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

24

190

30

features in common

24

features in common

LiveAgent's unique features

  • Voice Customization

  • Inbox Management

  • Forms Management

  • Customer Segmentation

ProProfs Chat's unique features

  • Offline Access

  • Callback Scheduling

  • Lead Capture

  • User Profiles

Starting from

$15/month

Value for money

4.7
4.7

What users say about LiveAgent's value for money

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Luis Carlos B.

Kayako

4.0
(158)

Unified customer service platform

Features

Total

13

89

30

features in common

13

features in common

Kayako's unique features

  • Lead Distribution

  • Live Chat

  • Social Media Integration

  • Contract/License Management

ProProfs Chat's unique features

  • Geolocation

  • Reporting/Analytics

  • Screen Sharing

  • Transcripts/Chat History

Starting from

$15/month

Value for money

3.8

0.9

4.7

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.

ND

Nick D.

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

Features

Total

21

46

30

features in common

21

features in common

HelpOnClick's unique features

  • Performance Metrics

  • Customer History

  • Historical Reporting

  • Request Assignment

ProProfs Chat's unique features

  • Geolocation

  • User Profiles

  • Reporting & Statistics

  • Callback Scheduling

REVE Chat

4.4
(14)

Multi Channel Live Chat Software for Website Engagement

Features

Total

17

46

30

features in common

17

features in common

REVE Chat's unique features

  • Visual Analytics

  • Social Media Integration

  • Tagging

  • Call Transfer

ProProfs Chat's unique features

  • Lead Capture

  • Transcripts/Chat History

  • Help Desk Management

  • Mobile Access

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

Features

Total

25

210

30

features in common

25

features in common

User.com's unique features

  • Document Storage

  • Behavior Tracking

  • Summary Reports

  • Search/Filter

ProProfs Chat's unique features

  • Offline Access

  • Screen Sharing

  • User Profiles

  • Geolocation

Starting from

$49/month

Value for money

4.6

0.1

4.7

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Jakub N.

Userlike

4.6
(634)

Live chat and customer messaging for businesses of all sizes

Features

Total

18

50

30

features in common

18

features in common

Userlike's unique features

  • Multi-Channel Communication

  • Knowledge Base Management

  • Real-Time Chat

  • Routing

ProProfs Chat's unique features

  • Real Time Monitoring

  • CRM

  • Real Time Notifications

  • Chat Transcript

Starting from

90/month

Value for money

4.4

0.3

4.7

What users say about Userlike's value for money

Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.

MR

Marco R.

Nice Styling options, fair price packages for premium. Client liked it from the beginning.

WR

Werenfried R.

JivoChat

4.5
(54)

Live chat with agent apps for iOS & Android

Features

Total

26

103

30

features in common

26

features in common

JivoChat's unique features

  • Visual Analytics

  • IVR / Voice Recognition

  • Data Import/Export

  • File Management

ProProfs Chat's unique features

  • Customizable Templates

  • Screen Sharing

  • User Profiles

  • Offline Access

Olark

4.6
(456)

Happier customers live chat with Olark

Features

Total

21

38

30

features in common

21

features in common

Olark's unique features

  • Real Time Analytics

  • File Management

  • Multi-Channel Communication

  • File Transfer

ProProfs Chat's unique features

  • Email Management

  • Chat Transcript

  • Geolocation

  • Callback Scheduling

Starting from

$17/month

Value for money

4.4

0.3

4.7

What users say about Olark's value for money

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

Kate B.

We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

EB

Elizabeth B.

Casengo

4.7
(18)

Customer Support Software for Live Chat, Email and Twitter

Features

Total

5

34

30

features in common

5

features in common

Casengo's unique features

  • Workflow Management

  • Support Ticket Tracking

  • Self Service Portal

  • Knowledge Base Management

ProProfs Chat's unique features

  • Third Party Integrations

  • File Sharing

  • Chat Transcript

  • Help Desk Management

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

23

196

30

features in common

23

features in common

Zendesk's unique features

  • Availability Management

  • Prioritization

  • Multi-Channel Management

  • Support Ticket Management

ProProfs Chat's unique features

  • Offline Access

  • Callback Scheduling

  • Help Desk Management

  • User Profiles

Starting from

$19/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

CL

Chakkrit L.

Zendesk is a powerful CRM tool that totally worth the price.

CL

Chakkrit L.

EngageBay

4.6
(72)

Integrated sales & marketing software for growing teams

Features

Total

19

203

30

features in common

19

features in common

EngageBay's unique features

  • Appointment Scheduling

  • Automated Publishing

  • Customer Database

  • Computer Telephony Integration

ProProfs Chat's unique features

  • Geolocation

  • Help Desk Management

  • Real Time Monitoring

  • User Profiles

Starting from

$9.99/month

Value for money

4.8

0.1

4.7

What users say about EngageBay's value for money

EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.

Anna O.

It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.

Rv

Ryno v.

Bitrix24

4.0
(463)

100% free CRM, collaboration and communication tool suite

Features

Total

24

356

30

features in common

24

features in common

Bitrix24's unique features

  • Mobile Optimized Emails

  • Account Management

  • Call Routing

  • Email Response Control

ProProfs Chat's unique features

  • Callback Scheduling

  • Proactive Chat

  • Website Visitor Tracking

  • Geolocation

Starting from

$24/month

Value for money

4.1

0.6

4.7

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

13

126

30

features in common

13

features in common

Freshdesk's unique features

  • Leave Tracking

  • Role-Based Permissions

  • Full Text Search

  • Text Editing

ProProfs Chat's unique features

  • User Profiles

  • Website Visitor Tracking

  • Offline Access

  • Geolocation

Starting from

$19/month

Value for money

4.4

0.3

4.7

What users say about Freshdesk's value for money

I recommend it for its ease of use, its performance and its fair price.

Juan Manuel C.

Easy to use, quickly setup, generous free plan that gives you enough time to try software, good price compared to competitors.

AR

Anonymous Reviewer

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

20

89

30

features in common

20

features in common

Wix Answers' unique features

  • Role-Based Permissions

  • Survey/Poll Management

  • Blended Call Center

  • Multi-Channel Data Collection

ProProfs Chat's unique features

  • Chat Transcript

  • User Profiles

  • Callback Scheduling

  • Website Visitor Tracking

Starting from

$24/month

Value for money

4.4

0.3

4.7

What users say about Wix Answers' value for money

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

Pipedrive

4.6
(2,3k)

CRM built by salespeople, for salespeople

Features

Total

18

157

30

features in common

18

features in common

Pipedrive's unique features

  • Meeting Management

  • Data Extraction

  • Customizable Reports

  • Quotes/Estimates

ProProfs Chat's unique features

  • Chat Transcript

  • Canned Responses

  • User Profiles

  • Callback Scheduling

Starting from

$12.5/month

Value for money

4.4

0.3

4.7

What users say about Pipedrive's value for money

Hands down Pipedrive has the most comprehensive integration marketplace for the best price period.

DC

Dave C.

We chose it because I received recommendations from my network. Great value for the money, and you are valued as a customer.

AR

Anonymous Reviewer

Agile CRM

4.2
(405)

Sales and marketing CRM for growing businesses

Features

Total

16

226

30

features in common

16

features in common

Agile CRM's unique features

  • Voice Mail

  • Drag & Drop

  • Customer Service Analytics

  • Mobile Keywords

ProProfs Chat's unique features

  • Website Visitor Tracking

  • User Profiles

  • Canned Responses

  • Offline Access

Starting from

$8.99/month

Value for money

4.2

0.5

4.7

What users say about Agile CRM's value for money

Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.

AR

Anonymous Reviewer

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

AM

Alex M.

Salesforce Sales Cloud

4.4
(15,9k)

Cloud-based CRM & Sales Automation

Features

Total

8

161

30

features in common

8

features in common

Salesforce Sales Cloud's unique features

  • Presentation Tools

  • Channel Management

  • Quality Management

  • FAQ

ProProfs Chat's unique features

  • Real Time Monitoring

  • Callback Scheduling

  • File Sharing

  • Geotargeting

Value for money

4.0

0.7

4.7

What users say about Salesforce Sales Cloud's value for money

The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.

AR

Anonymous Reviewer

It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.

Andrea D.

GoToAssist

4.5
(130)

Remote support software

Features

Total

5

30

30

features in common

5

features in common

GoToAssist's unique features

  • Release Management

  • Interaction Tracking

  • Access Controls/Permissions

  • Configuration Management

ProProfs Chat's unique features

  • Mobile Access

  • Chat Transcript

  • Real-time Consumer-facing Chat

  • Help Desk Management

Starting from

$69

Value for money

4.2

0.5

4.7

What users say about GoToAssist's value for money

RescueAssist has been some of the most helpful software in my career. The ease of use as well as the options available for the price are unbelievable.

JJ

Jason J.

Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.

CT

Carmine T.

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

5

40

30

features in common

5

features in common

Yonyx's unique features

  • Collaboration Tools

  • Performance Metrics

  • Routing

  • Computer Telephony Integration

ProProfs Chat's unique features

  • Mobile Access

  • Chat Transcript

  • Real-time Consumer-facing Chat

  • Website Visitor Tracking

HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

16

332

30

features in common

16

features in common

HarmonyPSA's unique features

  • Automated Quoting

  • Quotes/Estimates

  • Audit Management

  • Deadline Management

ProProfs Chat's unique features

  • Canned Responses

  • Real-time Consumer-facing Chat

  • Geotargeting

  • Offline Form

Starting from

$65/month

Value for money

4.4

0.3

4.7

What users say about HarmonyPSA's value for money

Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer.

NT

Natalie T.

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.

JV

Jason V.

Features

Total

7

89

30

features in common

7

features in common

Salesforce Essentials' unique features

  • Support Ticket Management

  • Task Management

  • Internal Chat Integration

  • Customer Database

ProProfs Chat's unique features

  • Real Time Monitoring

  • Callback Scheduling

  • File Sharing

  • CRM

Starting from

$25/month

Value for money

3.9

0.8

4.7

What users say about Salesforce Essentials' value for money

The code quality was awesome and the staff was super helpful. I think I'm getting the value for my money using this product.

TP

Tanay P.

This was the perfect solution (and cost effective) for us to immediately begin tracking and tackling our pipeline and contacts to stay on track with everyting.

Parker N.

Acquire

5.0
(20)

Multi-channel Customer Communication Platform

Features

Total

18

47

30

features in common

18

features in common

Acquire's unique features

  • Activity Dashboard

  • Customer Engagement

  • Two-Way Audio & Video

  • Event Logs

ProProfs Chat's unique features

  • Real Time Monitoring

  • CRM

  • Real Time Notifications

  • Chat Transcript

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

19

131

30

features in common

19

features in common

Genesys Cloud's unique features

  • Text Analysis

  • Call Scripting

  • Accounting Integration

  • Knowledge Base Management

ProProfs Chat's unique features

  • Geolocation

  • Lead Capture

  • Customizable Branding

  • User Profiles

Starting from

$75/month

Value for money

3.9

0.8

4.7

What users say about Genesys Cloud's value for money

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

HubSpot Service Hub

4.4
(113)

Cloud-based customer service solution for firms of all sizes

Features

Total

17

56

30

features in common

17

features in common

HubSpot Service Hub's unique features

  • Live Chat

  • Customer Engagement

  • Video Management

  • Customer Management

ProProfs Chat's unique features

  • Lead Capture

  • Geolocation

  • Help Desk Management

  • Real Time Monitoring

Starting from

$50/month

Value for money

4.2

0.5

4.7

What users say about HubSpot Service Hub's value for money

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Patrick M.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

EB

Emma B.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

23

113

30

features in common

23

features in common

Quiq Messaging's unique features

  • Lead Qualification

  • AI/Machine Learning

  • Automated Routing

  • Performance Metrics

ProProfs Chat's unique features

  • Offline Access

  • Callback Scheduling

  • Help Desk Management

  • Geolocation

Starting from

$6,000/month

Value for money

4.5

0.2

4.7

What users say about Quiq Messaging's value for money

Very intuitive and easy to use. Great feature set for the price of the software.

JG

Jerrod G.

Continuous investment to make it easy to deploy. Great employees and ceo.

SC

Serdar C.

Chatfuel

4.5
(18)

Build your bot now, no coding required.

Features

Total

11

76

30

features in common

11

features in common

Chatfuel's unique features

  • Push Notifications

  • Tagging

  • Coupons

  • Performance Metrics

ProProfs Chat's unique features

  • Transcripts/Chat History

  • Surveys & Feedback

  • Screen Sharing

  • Real Time Notifications

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Features

Total

15

102

30

features in common

15

features in common

Avochato's unique features

  • Social Promotion

  • Case Management

  • Remote Access/Control

  • Voice Mail

ProProfs Chat's unique features

  • Help Desk Management

  • Geolocation

  • Geotargeting

  • Offline Access

Value for money

4.6

0.1

4.7

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Gorgias

4.7
(75)

Help desk and customer service solution

Features

Total

17

67

30

features in common

17

features in common

Gorgias' unique features

  • Automated Routing

  • Subscription Management

  • Issue Tracking

  • Customer Complaint Tracking

ProProfs Chat's unique features

  • Lead Capture

  • Real Time Monitoring

  • CRM

  • Transcripts/Chat History

Starting from

$60/month

Value for money

4.5

0.2

4.7

What users say about Gorgias' value for money

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

CJ

Chase J.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

JD

John D.

Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

Features

Total

20

109

30

features in common

20

features in common

Heyday's unique features

  • Self Service Portal

  • Email Automation

  • Lead Distribution

  • Customer Database

ProProfs Chat's unique features

  • Real Time Monitoring

  • Real Time Notifications

  • Geolocation

  • Offline Access

ngDesk

4.5
(11)

Ticket management for customer service and support teams

Features

Total

17

48

30

features in common

17

features in common

ngDesk's unique features

  • Forms Management

  • Support Ticket Tracking

  • Self Service Portal

  • Knowledge Base Management

ProProfs Chat's unique features

  • Lead Capture

  • Real Time Monitoring

  • Help Desk Management

  • Real Time Notifications

HelpCrunch

4.8
(172)

Customer Communication tool for Support, Marketing & Sales

Features

Total

22

102

30

features in common

22

features in common

HelpCrunch's unique features

  • Cataloging/Categorization

  • Workflow Management

  • Interactive Content

  • Knowledge Base Management

ProProfs Chat's unique features

  • Callback Scheduling

  • User Profiles

  • Screen Sharing

  • Real Time Notifications

Starting from

$15/month

Value for money

4.8

0.1

4.7

What users say about HelpCrunch's value for money

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

Jelena C.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

22

168

30

features in common

22

features in common

Zoho Desk's unique features

  • Social Media Integration

  • On-Demand Communications

  • Multi-Channel Data Collection

  • Lead Distribution

ProProfs Chat's unique features

  • Offline Access

  • Callback Scheduling

  • Website Visitor Tracking

  • User Profiles

Starting from

$14/month

Value for money

4.5

0.2

4.7

What users say about Zoho Desk's value for money

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

AT

Adam T.

Cost and ease of getting set up. Support personnel always helpful.

LH

Larry H.

Smith.ai

5.0
(24)

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

Features

Total

17

66

30

features in common

17

features in common

Smith.ai's unique features

  • Live Chat

  • Data Import/Export

  • AI/Machine Learning

  • Virtual Assistant

ProProfs Chat's unique features

  • Geotargeting

  • Real Time Monitoring

  • Website Visitor Tracking

  • Real Time Notifications

Starting from

$140/month

Value for money

4.9

0.2

4.7

What users say about Smith.ai's value for money

Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value.

SH

Shawn H.

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

JY

Josh Y.

Smartsupp

4.7
(254)

Smartsupp is Free Live Chat with visitor recording

Features

Total

16

36

30

features in common

16

features in common

Smartsupp's unique features

  • Visual Analytics

  • eCommerce Management

  • Customer Database

  • Design Management

ProProfs Chat's unique features

  • CRM

  • User Profiles

  • Lead Capture

  • Offline Access

Starting from

$10/month

Value for money

4.5

0.2

4.7

What users say about Smartsupp's value for money

I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.

MD

Matthew D.

Awesome experience overall and well worth the cost.

MD

Matthew D.

elevio

4.6
(27)

Self-service support & customer education platform

Features

Total

13

97

30

features in common

13

features in common

elevio's unique features

  • Learning Management

  • Customer History

  • Decision Support

  • Website Integration

ProProfs Chat's unique features

  • Real Time Monitoring

  • Offline Access

  • Callback Scheduling

  • Transcripts/Chat History

Starting from

$79/month

Value for money

4.6

0.1

4.7

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

HappyFox Chat

4.5
(17)

Premium live chat software

Features

Total

14

19

30

features in common

14

features in common

HappyFox Chat's unique features

  • Alerts/Notifications

  • Chat/Messaging

  • Real Time Reporting

  • Website Integration

ProProfs Chat's unique features

  • Surveys & Feedback

  • Real Time Monitoring

  • Help Desk Management

  • Screen Sharing

Starting from

$29.99/month

Value for money

4.5

0.2

4.7

What users say about HappyFox Chat's value for money

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Salesforce Service Cloud

4.4
(512)

Customer Service & Field Service Management Solutions

Features

Total

22

195

30

features in common

22

features in common

Salesforce Service Cloud's unique features

  • Incident Management

  • Service Catalog

  • Multi-Channel Management

  • Outbound Call Center

ProProfs Chat's unique features

  • Callback Scheduling

  • Chat Transcript

  • Offline Access

  • Geolocation

Value for money

4.1

0.6

4.7

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

Front

4.5
(205)

Email management software and shared inbox for teams

Features

Total

13

120

30

features in common

13

features in common

Front's unique features

  • Customer Segmentation

  • Email Tracking

  • Version Control

  • Social Media Monitoring

ProProfs Chat's unique features

  • Geolocation

  • Offline Form

  • Screen Sharing

  • Real Time Monitoring

Starting from

$9/month

Value for money