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ProProfs Chat vs PhoneCall Comparison

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Overview

ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist,...

PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

0.01

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

41

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I have used so many services but nothing comes equivalent to Live2Support. Though Others are also good, Live2Support has its name because of vigorous software and consistently outstanding performance.

es

emma s.

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Anji R.

Pros

Not enoughreviews yet

Cons

While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.

AR

Anonymous Reviewer

M not sure what to complain about the product.

Saumya S.

While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms.

dj

daniel j.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review4 years ago

Key features

  • Total features25
  • API
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Computer Telephony Integration
  • Customizable Branding
  • Customizable Templates
  • Email Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Lead Capture
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • Predictive Dialer
  • Proactive Chat
  • Progressive Dialer
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VoIP Connection
  • Voice Mail
  • Website Visitor Tracking
  • Total features29
  • API
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Computer Telephony Integration
  • Customizable Branding
  • Customizable Templates
  • Email Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Lead Capture
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • Predictive Dialer
  • Proactive Chat
  • Progressive Dialer
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VoIP Connection
  • Voice Mail
  • Website Visitor Tracking

Integrations

  • Total integrations23
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM