ProProfs Chat Features

ProProfs Chat

Live chat software for websites

4.76/5 (41 reviews)

ProProfs Chat Feature Summary

  • Real time Text Chat, Visitors monitoring and on-line/offline
  • Dual interface for monitoring & chatting
  • Tracking/chat code for secure web pages (SSL) & secure chat
  • Visitor information - OS, browser, language, & more
  • Various visitor window customizable options
  • All Text/Message in visitor chat window in any language are
  • Typing status
  • CMS integration
  • Visitor monitoring
  • Off-line messages
  • Reporting & statistics
  • Third party integration
  • Canned responses
  • Geolocation
  • Post-chat surveys for gathering feedback
  • Icons & team photos
  • Callback requests when operators are offline
  • Lead capture
  • Customizable templates
  • Real-time visual & audio notification on chat request
  • Real Time Monitoring
  • Commerce integration
  • Lead capture
  • Third party integration
  • Fully Customizable chat window and buttons (logo, colors)
  • Operator activity reports and analytics
  • User activity monitoring
  • Surveys & feedback
  • Customer analysis
  • File sharing
  • CRM integration
  • eCommerce integration
  • Authentication & security
  • Multi-language
  • Smart or manual chat routing
  • Mobile apps for iOS and Android
  • Built-in help desk
  • Proactive chats and triggers
  • Visitor tracking
  • Ticket management
  • Email integration
  • Activity dashboard
  • File transfer
  • Alerts / escalation
  • Event triggered actions
  • Mobile integration
  • Offline access
  • Transfer management
  • Programming languages
  • Third party integration
  • Macros
  • Single sign on
  • Search functionality
  • Multi-channel communication
  • Instant messaging
  • Feedback collection
  • Customer history
  • Cash management
  • Customizable branding
  • Collaboration review
  • "What If" scenarios
  • Chat
  • Email templates
  • Timeline management
  • Archiving & retention
  • Icons & team photos
  • Post-chat surveys for gathering feedback
  • Chat transcript
  • Employee profile
  • Filtered views
  • Performance reports
  • Reporting & statistics
  • Real time analytics
  • Trouble ticketing
  • Support ticket tracking
  • Ratings & reviews
  • Security & encryption
  • History tracking
  • Contact history
  • Automated scheduling
  • Customer support tracking
  • Data visualization
  • Visual analytics
  • Labeling
  • Pre-chat & post-chat surveys
  • Ticket form
  • Multiple website support
  • Chat/ticket tagging
  • Daily summary reports
  • Tag-based reports
  • Interactive reports
  • Group statistics
  • Staffing prediction
  • Agent activity reports
  • On-demand reporting
  • First response time reporting
  • Average response time reporting
  • Sales tracker
  • Automated greetings
  • Proactive chats
  • Mobile chat window
  • Credit card masking
  • Banned visitors list
  • Access restriction
  • Chat windows translations
  • Pop-up or embedded chat window
  • Chat window CSS customization

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
Activity Dashboard (59 other apps)
Automatic Notifications (62 other apps)
CRM Integration (54 other apps)
Chat (136 other apps)
Contact History (54 other apps)
Customizable Branding (56 other apps)
Email Integration (61 other apps)
Instant Messaging (70 other apps)
Knowledge Base (84 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (57 other apps)
Surveys & Feedback (59 other apps)
Third Party Integration (70 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


5 reviews

See all iOS Apps

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

ProProfs Chat Feature Reviews

25 reviewers had the following to say about ProProfs Chat's features:

Griffin Robert

Nice Features of Live Chat Software

2011-01-03

Live2Supports live Chat is a nice feature, you can offer visitors who dont want to wait for an email reply, or pick up the phone.

Pros

Real time Visitor Monitoring Fast and Easy Navigation Chat History of every visitor comes to websites One to One Text Chat with Website Visitors Customize Pre & Post Chat form Ready Made Chat Windows Templates Enable time base chat session Chat Transcripts of All Chat Sessions Auto Pop-ups and User-defined Messaging

Cons

Video Chat

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert White

Simple and customizable

2015-06-24

Unlike many live chat programs, Live2Support can be customized to fit your unique branding and style.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Catlin Anderson

Good Live Support Software

2010-04-15

I will recommend it to all businessman.

Pros

Live2Support 2.0 has great feature like saving chat history, monitoring and recording website activities.

Cons

none so far

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Adams Scott

Awesome Live Chat Software

2010-12-04

Notable features include Proactive Chat Requests, Chat Histories, Operator Chat, and Foot Prints, Language Customization etc.

Pros

(Geo location, search engine, time spent etc.) 8. Chat History of every visitor comes to your website. 9.

Cons

Video Chat

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jackab Kario

A great tool E-commerce

2016-01-28

The Integration feature has also helped in monitoring the growth of the business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mukesh Roy

Best tool connect with other customer support tools

2017-05-30

Pros

I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on.

Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeral Uriel

Verified Reviewer

Keeping a track made easy

2018-07-30

Pros

Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.

Cons

It will be good if video chat could also be introduced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Joya Adrina

Verified Reviewer

Simple and customizable

2015-06-27

With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Pros

It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM.

Cons

Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Winning my customers through Live2support chat software

2014-05-07

With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software.

Pros

Easy to integrate and use, no need of lots of technical information to install it on site.

Cons

NA

Source: GetApp
Helpful?   Yes   No
Read more
Steven Martin

Sales Manager on your Website

2015-09-07

Customization of live chat window is something that can create right brand value for the organization.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Imani Zara

Cost Effective Solution

2015-07-21

I myself have created branded chat images.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Preethi Randhawa

Verified Reviewer

Affordable and highly valued Service

2015-05-27

I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it.

Pros

Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance.

Cons

The extended functionality provided need extensive time frame to explore

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Mike Wilk

I can monitor people on my site!!

2017-06-14

Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Pros

When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
zara imani

Verified Reviewer

Cost Effective Value Loaded solution

2015-07-31

It is no doubt one of the best solution available in live chat services.

Pros

It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Cons

The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Richard Partington

Good software for lead generation for us

2018-07-12

Great exploration for our business, getting quality leads, easy to communicate and many more

Pros

The software does not require knowledge of any computer language.

Cons

It would be really nice if you work towards changing the notification sound.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
kenley tiana

Verified Reviewer

Affordable and highly valued Service

2015-10-19

Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Pros

Logo can be placed on chat window creating higher brand value. Co-browsing is also possible while chat on visitor end.

Cons

comprehensive functionality need a lot of time to evaluate.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Rosalie

Value for Money

2013-03-30

I have tried some other live chat service but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

Pros

* Low price. * Instant customer support

Cons

Nothing

Source: GetApp
Helpful?   Yes   No
Read more
Edward Jean

Wonderful Product with best option of Customization.

2015-08-17

I am engaged with this particular live2support service for last 6 years and I is managing my 5 websites, blogs, from a single account without paying a single penny extra. besides the easy customization of the chat window and extensive report, This particular service also provide a feature loaded operator chat window that helps in providing quicker and faster responses.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
david harlai

Cost Effective Live Chat Solution

2015-10-03

It has automatic or user defined chat routing to efficiently utilize resources.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
daniel jonesa

A unique Sales and Support Manager for your website

2015-08-17

It¿s actually my third eyesight to get a clear vision about the customer and the result is more sales conversions.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Richard Strauss

Live2Support a great asset to business website.

2015-06-07

I think it's a very competitively priced chat solution system and at the same time it provides the rich user experience and enterprise level solution with great UI.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Richard Strauss

Live2Support a great asset to business website.

2015-06-07

I think it's a very competitively priced chat solution system and at the same time it provides the rich user experience and enterprise level solution with great UI.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Thomas

Highly reliable and user friendly

2010-12-17

There is no need of technical knowledge. It really helps to generate more sales.

Pros

Highly reliable, Affordable, excellent features in best price,

Cons

Voice over IP

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Alan Smith

Best Product and best customer services

2015-05-28

I submitted a ticket on a Monday thinking it would be addressed by next day days and to my surprise it was handled within minutes.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Smith

Simple and user friendly.

2017-06-02

Pros

Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.

Cons

I would have loved if they could offer something out of the box which is not provided by any other company proving live chat tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more