ProProfs Chat Features

ProProfs Chat

Live chat software for websites

4.78/5 (50 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Callback Scheduling
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Templates
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Management
File Sharing
Geolocation
Geotargeting
Help Desk Management
IT Asset Management
Knowledge Base Management
Knowledge Management
Lead Capture
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Access
Offline Form
Performance Metrics
Proactive Chat
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Routing
SSL Security
Screen Sharing
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
User Profiles
Website Visitor Tracking
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Callback Scheduling
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Templates
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Management
File Sharing
Geolocation
Geotargeting
Help Desk Management
IT Asset Management
Knowledge Base Management
Knowledge Management
Lead Capture
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Access
Offline Form
Performance Metrics
Proactive Chat
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Routing
SSL Security
Screen Sharing
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
User Profiles
Website Visitor Tracking
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Callback Scheduling
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Templates
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Management
File Sharing
Geolocation
Geotargeting
Help Desk Management
IT Asset Management
Knowledge Base Management
Knowledge Management
Lead Capture
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Access
Offline Form
Performance Metrics
Proactive Chat
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Routing
SSL Security
Screen Sharing
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
User Profiles
Website Visitor Tracking
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


61 reviews

ProProfs Chat Feature Reviews

25 reviewers had the following to say about ProProfs Chat's features:

Griffin R.

Nice Features of Live Chat Software

2011-01-03

Live2Supports live Chat is a nice feature, you can offer visitors who dont want to wait for an email reply, or pick up the phone.

Pros

Real time Visitor Monitoring Fast and Easy Navigation Chat History of every visitor comes to websites One to One Text Chat with Website Visitors Customize Pre & Post Chat form Ready Made Chat Windows Templates Enable time base chat session Chat Transcripts of All Chat Sessions Auto Pop-ups and User-defined Messaging

Cons

Video Chat

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Jeral U.

Verified Reviewer

Keeping a track made easy

2018-07-30

Pros

Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.

Cons

It will be good if video chat could also be introduced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Preethi R.

Verified Reviewer

Affordable and highly valued Service

2015-05-27

I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service.

Pros

Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance.

Cons

The extended functionality provided need extensive time frame to explore

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Adams S.

Awesome Live Chat Software

2010-12-04

I would like to recommend Live2Support for live chat software Version 3.1.

Pros

Monitor Website Traffic in Real-time. 2. Fast and Easy Navigation. 3.

Cons

Video Chat

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Steven M.

Sales Manager on your Website

2015-09-07

I myself am using live chat software from live2support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Delen

Simple to Use and Setup

2013-10-28

I tried some other live chat software but finally I installed Live2Support.

Pros

* Simple to set-up and use * Low price * File transfer in seconds * 24/7 customer support * Different chat windows/buttons * Hits Log * Analytics feature .... and many more.

Cons

Nothing to say

Source: GetApp
Helpful?   Yes   No
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Rosalie

Value for Money

2013-03-30

I have tried some other live chat service but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

Pros

* Features as well. * Chat window customization.

Cons

Nothing

Source: GetApp
Helpful?   Yes   No
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Mark T.

Highly reliable and user friendly

2010-12-17

Live2Support provides highly reliable , affordable and user friendly live chat service with 24/7 customer support.

Pros

Highly reliable, Affordable, excellent features in best price,

Cons

Voice over IP

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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zara i.

Verified Reviewer

Cost Effective Value Loaded solution

2015-07-31

It is no doubt one of the best solution available in live chat services.

Pros

It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Cons

It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Mukesh R.

Best tool connect with other customer support tools

2017-05-30

Pros

I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on.

Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Catlin A.

Good Live Support Software

2010-04-15

I will recommend it to all businessman.

Pros

Live2Support 2.0 has great feature like saving chat history, monitoring and recording website activities.

Cons

none so far

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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kenley t.

Verified Reviewer

Affordable and highly valued Service

2015-10-19

Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Pros

We can manage multiple website using single live chat account.

Cons

comprehensive functionality need a lot of time to evaluate.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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david h.

Cost Effective Live Chat Solution

2015-10-03

I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Edward J.

Wonderful Product with best option of Customization.

2015-08-17

I am engaged with this particular live2support service for last 6 years and I is managing my 5 websites, blogs, from a single account without paying a single penny extra. besides the easy customization of the chat window and extensive report, This particular service also provide a feature loaded operator chat window that helps in providing quicker and faster responses.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Mark S.

Simple and user friendly.

2017-06-02

Pros

Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.

Cons

I would have loved if they could offer something out of the box which is not provided by any other company proving live chat tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Tami D.

Great Chat Program

2019-07-08

We enjoy using this CHAT software.

Pros

Ease of use. Cost was in a reasonable amount for our budget.

Cons

How to add to your website instructions are not real easy to understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Robert W.

Simple and customizable

2015-06-24

Unlike many live chat programs, Live2Support can be customized to fit your unique branding and style.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Mike W.

I can monitor people on my site!!

2017-06-14

Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Pros

When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Sugandh S.

Proactive Support Made Possible

2021-03-25

I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it.

Pros

ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers.

Cons

The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Michael S.

All in One Complete Support Suite

2020-10-23

Great so far. The product is offering us a seamless experience for free.

Pros

We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk.

Cons

They should have more features added that are basic in the free package to make it more accessible for people who are looking for a full-fledged package for free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Richard S.

Live2Support a great asset to business website.

2015-06-07

Live2support live chat is a powerful, enterprise-ready live chat system which can be integrated into any existing website whether it's a CMS or a custom website.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Anonymous
(Internet company, 1-10 employees)

Advanced chat tool, rather for small companies

2020-07-23

Pros

I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it.

Cons

I didn't find anything that I didn't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Aditya M.

Use live chat software

2019-04-27

Good software which fulfills most of my requirements.

Pros

Chat greetings that i can display on price page.

Cons

I hope this chat software comes with chat bots

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Jhon M.

Best chat for support

2017-04-18

I personally use and trusted on live2support chat. Grt software to use.

Pros

User friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Anonymous
(Information Technology and Services company, 1-10 employees)

Made some customers smile thanks to ProProfs!

2020-09-14

Glad I switched to ProProfs Chat plugin for my WordPress website.

Pros

My team also likes how they can track their own input and get access to previous transcripts to improve the experience further.

Cons

I think the tool is really useful and for now my team and I have not come across any technical difficulties for sure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more