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ProProfs Help Desk Alternatives

How do ProProfs Help Desk alternatives compare?

SolarWinds Service Desk and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing ProProfs Help Desk to its top 100 alternatives, Slack has the highest rating, with Salesforce Sales Cloud as the runner-up, and ProProfs Help Desk ranking 84th place. Slack has the most reviews with a total of 20,768, while ProProfs Help Desk has 8. Users say Slack tops the list for value for money followed by Salesforce Sales Cloud, while ProProfs Help Desk comes in 82nd. Users also say Slack and Wix are the easiest to use, while ProProfs Help Desk takes 80th place.

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Top 100 Alternatives & Competitors to ProProfs Help Desk

SolarWinds Service Desk

4.6
(520)

IT Service Desk & Asset Management Software

Features

Total

25

93

42

features in common

25

features in common

SolarWinds Service Desk's unique features

  • CRM

  • Compliance Management

  • Widgets

  • CMDB

ProProfs Help Desk's unique features

  • Interaction Tracking

  • Email Alerts

  • Ad hoc Reporting

  • Chat/Messaging

Starting from

$19/month

Value for money

4.5

0.3

4.8

What users say about SolarWinds Service Desk's value for money

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

Zendesk

4.4
(2.6K)

Service-first CRM company that builds support & sales tools

Features

Total

32

177

42

features in common

32

features in common

Zendesk's unique features

  • Canned Responses

  • Account Management

  • Widgets

  • Availability Management

ProProfs Help Desk's unique features

  • Ad hoc Reporting

  • Email Alerts

  • Interaction Tracking

  • Access Controls/Permissions

Starting from

$19/month

Value for money

4.1

0.7

4.8

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Vision Helpdesk

4.6
(28)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

31

123

42

features in common

31

features in common

Vision Helpdesk's unique features

  • Contact Management

  • Task Scheduling

  • Widgets

  • Network Monitoring

ProProfs Help Desk's unique features

  • Ad hoc Reporting

  • Email Invitations & Reminders

  • Email Response Control

  • Status Tracking

Starting from

$8/month

Value for money

4.4

0.4

4.8

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

JIRA Service Management

4.4
(274)

The only ITSM solution built on the Jira platform

Features

Total

27

95

42

features in common

27

features in common

JIRA Service Management's unique features

  • Supports Agile

  • Compliance Management

  • Widgets

  • License Management

ProProfs Help Desk's unique features

  • Role-Based Permissions

  • Email Tracking

  • Email Invitations & Reminders

  • Template Management

Starting from

$20/month

Value for money

4.2

0.6

4.8

What users say about JIRA Service Management's value for money

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

Features

Total

28

73

42

features in common

28

features in common

InvGate Service Desk's unique features

  • Asset Management

  • Prioritization

  • Customizable Forms

  • IT Asset Tracking

ProProfs Help Desk's unique features

  • Email Tracking

  • Ad hoc Reporting

  • Customizable Reports

  • Live Chat

Value for money

4.5

0.3

4.8

What users say about InvGate Service Desk's value for money

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

BOSSDesk

4.6
(96)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

26

107

42

features in common

26

features in common

BOSSDesk's unique features

  • Device Auto Discovery

  • Contact Management

  • Compliance Management

  • Configurable Workflow

ProProfs Help Desk's unique features

  • Email Alerts

  • Email Response Control

  • Real-Time Chat

  • Ad hoc Reporting

Starting from

$19/month

Value for money

4.7

0.1

4.8

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I have had nothing but a good experience with BOSS Solutions. They offer a wealth of information and solutions that meet of needs and they have a very responsive and friendly team to work with.

MO

Maria O.

SysAid

4.5
(339)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

28

90

42

features in common

28

features in common

SysAid's unique features

  • Audit Management

  • Asset Management

  • IT Asset Management

  • Patch Management

ProProfs Help Desk's unique features

  • Email Alerts

  • Email Tracking

  • Customizable Reports

  • Real Time Analytics

Value for money

4.5

0.3

4.8

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Freshservice

4.5
(423)

A complete IT service management (ITSM) tool for business

Features

Total

29

148

42

features in common

29

features in common

Freshservice's unique features

  • Incident Reporting

  • Employee Self Service

  • SSL Security

  • Contact Management

ProProfs Help Desk's unique features

  • Email Alerts

  • Ad hoc Reporting

  • Real Time Analytics

  • Trend Analysis

Starting from

$19/month

Value for money

4.5

0.3

4.8

What users say about Freshservice's value for money

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.

JM

Joe M.

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

27

123

42

features in common

27

features in common

Canfigure's unique features

  • Inventory Management

  • Historical Reporting

  • RFID Scanning

  • Issue Scheduling

ProProfs Help Desk's unique features

  • Live Chat

  • Email Tracking

  • Email Invitations & Reminders

  • Template Management

Value for money

4.6

0.2

4.8

What users say about Canfigure's value for money

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.

WM

Will M.

Atera

4.5
(208)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Features

Total

25

133

42

features in common

25

features in common

Atera's unique features

  • Deployment Management

  • Compliance Management

  • Dashboard

  • Vulnerability Scanning

ProProfs Help Desk's unique features

  • Multi-Channel Communication

  • Auto-Responders

  • Ad hoc Reporting

  • Email Tracking

Starting from

$79/month

Value for money

4.7

0.1

4.8

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.

TM

Ted M.

It's a great and easy tool, just a few more features and will be perfect.

TE

Tamer E.

ChangeGear

4.0
(50)

Cloud based solution to track & control IT services

Features

Total

19

78

42

features in common

19

features in common

ChangeGear's unique features

  • Service Reporting

  • Compliance Management

  • Contract/License Management

  • Document Storage

ProProfs Help Desk's unique features

  • Email Templates

  • Trend Analysis

  • Surveys & Feedback

  • Real-Time Chat

Value for money

4.0

0.8

4.8

What users say about ChangeGear's value for money

With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.

BP

Brion P.

The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

PC

Paula C.

Alloy Navigator

4.5
(48)

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

31

199

42

features in common

31

features in common

Alloy Navigator's unique features

  • Contact Management

  • Service Reporting

  • Asset Tracking

  • Risk Alerts

ProProfs Help Desk's unique features

  • Real-Time Chat

  • Email Invitations & Reminders

  • Email Response Control

  • Email Alerts

Starting from

$19/month

Value for money

4.5

0.3

4.8

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

JH

John H.

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

GH

Graham H.

HaloITSM

4.6
(19)

ITSM solution for managing incidents & assets

Features

Total

31

124

42

features in common

31

features in common

HaloITSM's unique features

  • Contact Management

  • Built-In Database

  • Compliance Management

  • Real Time Monitoring

ProProfs Help Desk's unique features

  • Ad hoc Reporting

  • Email Invitations & Reminders

  • Email Response Control

  • Real Time Analytics

Starting from

£25/month

Value for money

4.6

0.2

4.8

What users say about HaloITSM's value for money

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Owen W.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

JK

Jayne K.

Bitrix24

4.0
(479)

100% free CRM, collaboration and communication tool suite

Features

Total

29

356

42

features in common

29

features in common

Bitrix24's unique features

  • Project Planning/Scheduling

  • Punch card

  • Lead Nurturing

  • Contact Management

ProProfs Help Desk's unique features

  • Email Alerts

  • Ad hoc Reporting

  • Macros/Templated Responses

  • Alerts / Escalation

Starting from

$49/month

Value for money

4.2

0.6

4.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

33

165

42

features in common

33

features in common

LiveAgent's unique features

  • Project Time Tracking

  • VoIP Connection

  • Recording

  • Caller Profiles

ProProfs Help Desk's unique features

  • Email Invitations & Reminders

  • Member Accounts

  • Status Tracking

  • Interaction Tracking

Starting from

$15/month

Value for money

4.7

0.1

4.8

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

Features

Total

24

103

42

features in common

24

features in common

Capacity's unique features

  • Process Builder

  • Cataloging/Categorization

  • Active Directory Integration

  • CMDB

ProProfs Help Desk's unique features

  • Email Templates

  • Trend Analysis

  • Email Invitations & Reminders

  • Customizable Templates

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

30

119

42

features in common

30

features in common

Freshdesk's unique features

  • Community Management

  • Widgets

  • Cataloging/Categorization

  • Service History

ProProfs Help Desk's unique features

  • Email Response Control

  • Template Management

  • Auto-Responders

  • Trend Analysis

Starting from

$18/month

Value for money

4.4

0.4

4.8

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Features

Total

26

75

42

features in common

26

features in common

HappyFox Help Desk's unique features

  • Contact Management

  • Discussions / Forums

  • Workflow Configuration

  • Sentiment Analysis

ProProfs Help Desk's unique features

  • Auto-Responders

  • Email Response Control

  • Template Management

  • Ad hoc Reporting

Starting from

$29/month

Value for money

4.5

0.3

4.8

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

33

306

42

features in common

33

features in common

HarmonyPSA's unique features

  • Task Planning

  • Projections

  • Account Reconciliation

  • Request Escalation

ProProfs Help Desk's unique features

  • Email Invitations & Reminders

  • Survey/Poll Management

  • Chat/Messaging

  • Role-Based Permissions

Starting from

$65/month

Value for money

4.4

0.4

4.8

What users say about HarmonyPSA's value for money

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Sophie L.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

AF

Alex F.

Salesforce Service Cloud

4.4
(523)

Customer Service & Field Service Management Solutions

Features

Total

31

177

42

features in common

31

features in common

Salesforce Service Cloud's unique features

  • Inventory Control

  • Customer Database

  • Multi-Language

  • Permit Issuance

ProProfs Help Desk's unique features

  • Ad hoc Reporting

  • Email Invitations & Reminders

  • Email Alerts

  • Interaction Tracking

Value for money

4.1

0.7

4.8

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

28

68

42

features in common

28

features in common

Cayzu's unique features

  • Widgets

  • Customizable Fields

  • Issue Scheduling

  • Queue Management

ProProfs Help Desk's unique features

  • Email Response Control

  • Ad hoc Reporting

  • Customizable Reports

  • Auto-Responders

Starting from

$4/month

Value for money

4.9

0.1

4.8

What users say about Cayzu's value for money

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

MS

Marc S.

GoToAssist

4.5
(140)

Remote support software

Features

Total

15

47

42

features in common

15

features in common

GoToAssist's unique features

  • Asset Tracking

  • Remote Access/Control

  • Audit Management

  • Inbox Management

ProProfs Help Desk's unique features

  • Ad hoc Analysis

  • Customizable Reports

  • Ad hoc Reporting

  • Alerts / Escalation

Starting from

$69

Value for money

4.2

0.6

4.8

What users say about GoToAssist's value for money

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.

AR

Anonymous Reviewer

I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.

Tracey M.

HaloPSA

4.8
(17)

HaloPSA brings everything an MSP needs into one location.

Features

Total

31

149

42

features in common

31

features in common

HaloPSA's unique features

  • Compliance Management

  • Task Planning

  • Print Management

  • Real Time Data

ProProfs Help Desk's unique features

  • Email Tracking

  • Email Invitations & Reminders

  • Auto-Responders

  • Email Templates

Starting from

£29/month

Value for money

4.6

0.2

4.8

What users say about HaloPSA's value for money

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.

AS

Andy S.

From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.

Matthew R.

RenewityRMA

4.9
(10)

Returns management and product service tracking solution

Features

Total

13

52

42

features in common

13

features in common

RenewityRMA's unique features

  • Client Portal

  • Historical Reporting

  • Search/Filter

  • Charting

ProProfs Help Desk's unique features

  • Project Management

  • Template Management

  • Chat/Messaging

  • Customizable Templates

Value for money

5.0

0.2

4.8

What users say about RenewityRMA's value for money

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.

Lee S.

I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.

MK

Michael K.

LogMeIn Rescue

4.6
(132)

Remote support for helpdesks, call centers and organizations

Features

Total

14

62

42

features in common

14

features in common

LogMeIn Rescue's unique features

  • Problem Management

  • Video Conferencing

  • Contract/License Management

  • Real Time Screen Sharing

ProProfs Help Desk's unique features

  • Member Accounts

  • Email Invitations & Reminders

  • Support Ticket Management

  • Trend Analysis

Starting from

$149/month

Value for money

4.2

0.6

4.8

What users say about LogMeIn Rescue's value for money

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

Kaseya VSA

4.0
(185)

IT Systems Management Software for Internal IT and MSPs

Features

Total

18

114

42

features in common

18

features in common

Kaseya VSA's unique features

  • Activity Tracking

  • Compliance Management

  • Knowledge Management

  • Device Auto Discovery

ProProfs Help Desk's unique features

  • Macros/Templated Responses

  • Email Invitations & Reminders

  • Trend Analysis

  • Role-Based Permissions

Value for money

3.7

1.1

4.8

What users say about Kaseya VSA's value for money

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.

AD

Andy D.

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.

GB

Gene B.

ConnectWise Manage

4.1
(191)

A PSA Tool Designed To Run Your As-a-Service Business

Features

Total

25

138

42

features in common

25

features in common

ConnectWise Manage's unique features

  • Expense Tracking

  • Contact Management

  • Website Integration

  • Billing & Invoicing

ProProfs Help Desk's unique features

  • Macros/Templated Responses

  • Auto-Responders

  • Ad hoc Reporting

  • Surveys & Feedback

Value for money

3.9

0.9

4.8

What users say about ConnectWise Manage's value for money

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.

Derek S.

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

BB

Brandon B.

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

Features

Total

29

142

42

features in common

29

features in common

VIZOR IT Asset Management's unique features

  • Rules-Based Workflow

  • Supplier Management

  • Contract/License Management

  • Historical Reporting

ProProfs Help Desk's unique features

  • Email Response Control

  • Chat/Messaging

  • Auto-Responders

  • Trend Analysis

SummitAI

4.5
(15)

The future of IT management begins with AI.

Features

Total

30

118

42

features in common

30

features in common

SummitAI's unique features

  • Corrective and Preventive Actions (CAPA)

  • Compliance Management

  • Release Management

  • Employee Self Service

ProProfs Help Desk's unique features

  • Email Tracking

  • Template Management

  • Email Alerts

  • Trend Analysis

OpsGenie

4.7
(123)

Modern IT incident management and response solution

Features

Total

13

58

42

features in common

13

features in common

OpsGenie's unique features

  • Dashboard Creation

  • Call Routing

  • Contact Management

  • Server Monitoring

ProProfs Help Desk's unique features

  • Customizable Branding

  • Template Management

  • Support Ticket Management

  • Trend Analysis

Starting from

$9/month

Value for money

4.4

0.4

4.8

What users say about OpsGenie's value for money

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.

GV

Gurpreet V.

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

James S.

Agiloft

4.9
(32)

Agile Contract Management that works the way you do

Features

Total

25

76

42

features in common

25

features in common

Agiloft's unique features

  • Contact Management

  • Customizable Forms

  • Version Control

  • Government Contracts

ProProfs Help Desk's unique features

  • Macros/Templated Responses

  • Status Tracking

  • Email Tracking

  • Email Response Control

Starting from

$65/month

Value for money

4.8
4.8

What users say about Agiloft's value for money

Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability.

MH

Max H.

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs.

RM

Ryan M.

TeamHeadquarters

4.2
(9)

Unified project management & help desk software

Features

Total

11

65

42

features in common

11

features in common

TeamHeadquarters' unique features

  • Asset Management

  • Budget Management

  • Employee Activity Monitoring

  • Issue Management

ProProfs Help Desk's unique features

  • Member Accounts

  • Ad hoc Reporting

  • Customizable Reports

  • Email Invitations & Reminders

Intelligent Service Management

4.4
(23)

Service desk & IT service management

Features

Total

16

41

42

features in common

16

features in common

Intelligent Service Management's unique features

  • Change Management

  • Projections

  • User Management

  • Problem Management

ProProfs Help Desk's unique features

  • Email Templates

  • Template Management

  • Trend Analysis

  • Email Tracking

Value for money

4.2

0.6

4.8

What users say about Intelligent Service Management's value for money

I hope they continue to improve for the market that each time needs quality and confidence.

AF

Ana F.

Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.

JM

Jess M.

everything HelpDesk

4.3
(13)

IT support management system & help desk

Features

Total

25

61

42

features in common

25

features in common

everything HelpDesk's unique features

  • Asset Management

  • Calendar Sync

  • Calendar Management

  • Remote Access/Control

ProProfs Help Desk's unique features

  • Auto-Responders

  • Role-Based Permissions

  • Real-Time Chat

  • Ad hoc Reporting

Starting from

$20/month

Value for money

4.6

0.2

4.8

What users say about everything HelpDesk's value for money

All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.

MD

Mark D.

Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain.

MR

Marissa R.

TOPdesk

4.6
(42)

Help desk & service management

Features

Total

28

103

42

features in common

28

features in common

TOPdesk's unique features

  • Compliance Management

  • Widgets

  • Network Monitoring

  • Workflow Management

ProProfs Help Desk's unique features

  • Email Alerts

  • Email Tracking

  • Email Invitations & Reminders

  • Status Tracking

Starting from

$66/month

Value for money

4.6

0.2

4.8

What users say about TOPdesk's value for money

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

This product is constantly under development and it's great that they actively encourage their customers to help in its development.

RB

Rudy B.

Features

Total

13

40

42

features in common

13

features in common

AI Service Desk's unique features

  • Change Management

  • Data Visualization

  • Machine Learning

  • Incident Management

ProProfs Help Desk's unique features

  • Real Time Reporting

  • Template Management

  • Support Ticket Management

  • Trend Analysis

FixMe.IT

4.8
(356)

Remote Support Software That Always Works

Features

Total

7

19

42

features in common

7

features in common

FixMe.IT's unique features

  • File Sharing

  • Session Recording

  • File Transfer

  • Multiple Monitor Access

ProProfs Help Desk's unique features

  • Alerts / Escalation

  • Multi-Channel Communication

  • Trend Analysis

  • Email Alerts

Starting from

$30/month

Value for money

4.7

0.1

4.8