ProProfs Help Desk Pricing Plan & Cost Guide

ProProfs Help Desk

Help desk and ticketing solution for customer service

4.82/5 (11 reviews)

ProProfs Help Desk Pricing

Starting from: $15.00/month

Pricing model: Free, Subscription

Free Trial: Available

ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.

View Pricing Plans Free Trial

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ProProfs Help Desk Pricing Reviews

Pros

  • I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.Verified ReviewerRead the full review
  • We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.Ashutosh P.Read the full review
  • What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing.Curt P.Read the full review

Cons

  • I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.Ms. Beth F.Read the full review
  • It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.Harshad D.Read the full review
100%
recommended this to a friend or a colleague

2 reviewers had the following to say about ProProfs Help Desk's pricing:

Sugandh S.

The best investment we have made so far!

Used daily for 6-12 months
Reviewed 2021-10-22
Review Source: Capterra

With ProProfs, our reporting has become way stronger now. As a customer service manager, I can easily analyze both agents’ as well as team performance. Just one glance and we can easily see how customers are rating their interactions with our team. This is really helpful because even if a company has a low ticket resolution time, it’s not of much help if the customer is unhappy.

Pros
We picked ProProfs Help Desk after using another vendor for around 3 years. We thought we were measuring agent performance and that was enough. However, ProProfs helped us realize that important help desk metrics such as average first response time, average ticket resolution time, etc. are great for measuring team performance.

Cons
We have been using this tool for the past 6 months now, and it has met our expectations on almost every occasion. No complaints as of now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Harshad D.

Awesome Gmail Like Interface!

Used daily for 6-12 months
Reviewed 2020-03-24
Review Source: Capterra

It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!

Pros
We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.

Cons
The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

Response from ProProfs


Thanks for sharing your views on ProProfs Help Desk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review