Folder HelpDesk Pricing, Features, Reviews & Comparison of Alternatives

Folder HelpDesk

Helpdesk ticket collaboration system

  0 reviews

Folder HelpDesk overview

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.


Pricing options
Value for money


Business size



United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Czech, Danish, Dutch, Finnish and 9 other languages, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Folder HelpDesk reviews

There are currently no reviews of Folder HelpDesk.

Folder HelpDesk features

API (160 other apps)
Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Folder HelpDesk

Key features of Folder HelpDesk

  • FAQ answers are easily created and added to ticket
  • Ticket retrieval also from an online form
  • Ticket history ‒ e-mail threading
  • Automatic e-mail notifications
  • Create Outlook Tasks from tickets and vice versa
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