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Genesys Cloud CX
Software for faster, smarter, personal experiences
(21)
Genesys Cloud CX has the following pricing plans:
Starting from: $75.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Genesys Cloud CX?
Genesys Cloud CX has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Genesys Cloud CX support?
Genesys Cloud CX supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Thai, Turkish
Q. Does Genesys Cloud CX support mobile devices?
Genesys Cloud CX supports the following devices:
Android, iPad, iPhone
Q. Does Genesys Cloud CX offer an API?
Yes, Genesys Cloud CX has an API available for use.
Q. What other apps does Genesys Cloud CX integrate with?
Genesys Cloud CX integrates with the following applications:
Salesforce Service Cloud, UserVoice, Microsoft Azure, Pivotal Tracker, Google Workspace, Azure Active Directory, Jenkins, OneLogin, Ping Identity, Verint Workforce Management, Zendesk Suite
Q. What level of support does Genesys Cloud CX offer?
Genesys Cloud CX offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat
Genesys Cloud CX is unique in how it helps you transform your customer experience - no matter where the customer conversation starts or ends. By connecting your entire contact center across your teams, tools, and interactions, you have the insight to address customers problems with ease. With intelligent experience orchestration, your customers feel understood, and your agents feel empowered. Differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture.
Typical customers
Platforms supported
Support options
Training options
Starting from
75
Per month
Flat Rate
Starting from
55
/user
Per month
Value for money
4.1
/5
225
Starting from
75
Per month
Flat Rate
Value for money contenders
Functionality
4.2
/5
225
Total features
151
21 categories
Functionality contenders
Overall Rating
4.4
/5
225
Positive reviews
116
88
14
3
4
Overall rating contenders