Quiq Messaging Features

Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4.65/5 (34 reviews)

Quiq Messaging Feature Summary

  • Customer engagement center
  • Multi-channel collection
  • Multiple brands / products
  • Automated routing
  • Help desk
  • White label branding
  • Proactive invitations
  • Shortcut messages
  • Call me option
  • Persistent chat
  • Chat functionality
  • CRM integration
  • Detailed customer information database
  • Instant messaging
  • Multi-channel communication
  • Real time agent monitoring
  • Service level management
  • Adjustable SLAs
  • SMS integration
  • Third party integration
  • Customer order history
  • Dashboard
  • Automated conversation prioritization
  • Live chat
  • Customizable UI
  • Queue manager
  • Customer service integration
  • Real-time performance analytics
  • Collaboration tools
  • Inbox management
  • Customer support tracking

Competitor Feature Comparison

API
Activity Dashboard
CRM Integration
Call Recording
Call Routing
Chat
Collaboration Tools
Communication Management
Contact Management
Customer Database
Dashboard Creation
Drag & Drop Interface
Inbox Management
Instant Messaging
Multi-Channel Communication
Performance Management
Performance Reports
Prioritizing
Queue Manager
Real Time Data
Real Time Monitoring
Real Time Notifications
SLA Management
SMS Integration
Template Management
Third Party Integration
Timer
Transaction History
Learn moreCompare App
API
Activity Dashboard
CRM Integration
Call Recording
Call Routing
Chat
Collaboration Tools
Communication Management
Contact Management
Customer Database
Dashboard Creation
Drag & Drop Interface
Inbox Management
Instant Messaging
Multi-Channel Communication
Performance Management
Performance Reports
Prioritizing
Queue Manager
Real Time Data
Real Time Monitoring
Real Time Notifications
SLA Management
SMS Integration
Template Management
Third Party Integration
Timer
Transaction History
Visit WebsiteCompare App
API
Activity Dashboard
CRM Integration
Call Recording
Call Routing
Chat
Collaboration Tools
Communication Management
Contact Management
Customer Database
Dashboard Creation
Drag & Drop Interface
Inbox Management
Instant Messaging
Multi-Channel Communication
Performance Management
Performance Reports
Prioritizing
Queue Manager
Real Time Data
Real Time Monitoring
Real Time Notifications
SLA Management
SMS Integration
Template Management
Third Party Integration
Timer
Transaction History
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Quiq Messaging Feature Reviews

25 reviewers had the following to say about Quiq Messaging's features:

Serdar Canbek

Great Partners

2019-08-12

We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use .

Pros

Great support. It makes the app easy to manage, troubleshoot and improve. 2.

Cons

Below are some of the opportunities based on Omni channel experience 1.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peggy Carey

Texas A&M University & Quiq

2019-08-15

Pros

- integration with existing CRM - easy to use - easy to train staff - easy to implement - customer support - cost

Cons

Reporting could be a little more robust.... being able to validate the effort/cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurie Simpter

For customers...very convenient. For agents...super easy. Great investment for my company.

2018-04-06

Pros

Our customers love the option of Messaging as a contact channel. Because this integrates directly with Oracle Service Cloud, the experience is seamless for the agents.

Cons

I would love to see some additional reporting capabilities for ad hoc and custom reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tracy Sedlak

Quiq pilot to launch

2019-08-12

We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way.

Pros

The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success.

Cons

Seriously, I can't name one thing. Compared to our prior software this is a dream to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicholas Lowry

Amazing Product for Sales/Support and a phenomenal dev. team.

2019-05-24

Pros

Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side.

Cons

Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kaylee Kerns

Quiq with Salesforce

2019-05-21

Our company and members have been enjoying the product and enhanced communication channels.

Pros

User Interface is clean.

Cons

Reporting is weaker than we would have hoped for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Courtney

Messaging with Quiq is a game changer

2017-10-19

Pros

Ease of responding to numerous contact channels (SMS, live Chat, and Facebook).

Cons

Would like to be able to target chat customers by opening the chat window for based on url's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Ramil Tambis

The best chat portal!

2019-04-08

I have a five star experience with this software, this the best and so far.

Pros

The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Cons

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

Great Product

2018-07-31

Pros

Easy to use, provides a simple response platform, allowing any user internally to respond in real time to guests.

Cons

It's too easy to over type a response in "email" form when it's actually appearing on the customers phone as a 'text" and could become too lengthy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Monique Deschane

Great Service, Listened to our NEEDS!!!

2018-04-05

We have one more option for our customers

Pros

Easy to use, Able to receive Photos and Videos, Easy photo download process, Instant auto response messages back to our customers, Reporting,

Cons

Message area to respond back to customers is very small.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lindsay Platzek

I love Quiq

2019-05-24

Pros

Very intuitive, easy to learn with very little training.

Cons

The product was pretty new the first time I implemented so we learned together sometimes what the limitations of integrating with Salesforce were.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Watson

Implementation has been great, testing is easy, everything works as expected

2018-04-17

Offered our callers another way of contacting our institution when phone traffic is congested.

Pros

It sits inside Oracle Service Cloud which we already use for our CRM so there is no other system for agents to access.

Cons

My lease favorite part of the system is the reporting in Oracle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Manche

Quick Quiqs and Messages

2019-05-21

Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system.

Pros

Easily Editable Auto Response messages help let customers know available hours.

Cons

I wish it had a contact list, because of our outbound communication with field technicians.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather Mulcahy

Quiq Review

2019-05-21

Quiq is very receptive to feature requests and they work with you to make sure that you and your team are satisfied!

Pros

I love the ease of being able to text customers and the platform is pretty self explanatory!

Cons

I would like to see the option to add tags to the text messages so we can easily report and track issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
jerry Oversen

great, easy implementation. Nice integration with Oracle

2017-10-19

Adding an emerging channel is very important to us.

Pros

ability to allow customers to use native messaging app; cost is right in line with what we had budgeted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Lynch

We're new customers but already feel like it's helping us implement omni-channel marketing

2018-03-30

We've really just started using this product, so we haven't been able to really measure them yet. Consumers, who have used the service have said they find it helpful.

Pros

We really enjoy the fact that Quiq gives us the ability to interact with visitors, in a more direct way.

Cons

We wish there was an app so that when someone is assigned to monitor Quiq for the weekend, they can answer messages on the go.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachelle McDonald

Quiq has helped us greatly communicate with our students

2019-08-12

Quiq texting has allow us to communicate better with our students and allows them to communicate with us on their time and not have to wait in our phone queue.

Pros

Easy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage

Cons

The reporting capabilities were not where they needed to be when we went live.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hector Chim

Great

2018-12-19

direct connection with clients and SMS campaigns

Pros

The reporting is great I am able to check all information

Cons

Everything is good there is nothing I dislike

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Essensa

Excellent!

2019-08-12

Combining Web Chat, SMS, and Facebook Messenger into one platform creates a fluid customer experience that our customers can rely on and choose their preferred method of communication.

Pros

From the Admin side; excellent customer service, ease of implementation, and timeliness of requested actions. From the User side; extremely intuitive for agents, high customer satisfaction, and efficiency. Overall, Quiq is a forward thinking platform that really understand customer's needs both internally and externally.

Cons

Any cons I have had have been addressed immediately and a solution has been created or is being developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angel Brockbank

Quiq is easy, convenient, and effective

2019-05-21

We also added Apple Business Chat and it was super easy and has worked great.

Pros

The setup was super easy, it's easy to navigate and use.

Cons

However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerabel Del Rosario

this software is the definition of innovative

2019-03-05

Pros

this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need.

Cons

sometimes it's just really confusing since there are so many graphs showing on my window

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 51-200 employees)

Even Older Demographics Use Messaging

2018-12-27

Pros

Quiq allows us to seamlessly switch between multiple customers, even those on different messaging platforms (sms, kik, etc).

Cons

The user interface is not as intuitive and nimble as I would have preferred.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Carter

Review

2018-12-19

I believe that Multichannel Messaging platform has benefited our company in many ways from customer satisfaction to the operation of our Service Center.

Pros

I really enjoy being able to quickly connect with multiple customers at one time leading to an increase in customer satisfaction as well as improving my team's efficiency.

Cons

I feel that when I have needed assistance regarding creating new logins, I did not receive the assistance expected. One of my CSRs did not have access for months because I was not assisted in finding a resolution.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 1001-5000 employees)

Easy to use and not too complicated.

2018-04-05

Best benefit is the ability to have an agent work on more than one client at a time. Helps reduce FTE.

Pros

Gives our customers that are out on the field, easy access to our call center.

Cons

It would be great if there was a pop-up feature that would appear when a call comes in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Todd Johnson

Cyprus Text Implementation

2019-08-13

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size.

Pros

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer.

Cons

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more