Quiq Messaging Features List

Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4.42/5 (12 reviews)

Quiq Messaging Feature Summary

  • Customer engagement center
  • Multi-channel collection
  • Multiple brands / products
  • Automated routing
  • Help desk
  • White label branding
  • Proactive invitations
  • Shortcut messages
  • Call me option
  • Persistent chat
  • CRM integration
  • Live chat
  • Chat functionality
  • Queue manager
  • Inbox management
  • Dashboard
  • Third party integration
  • Multi-channel communication
  • Instant messaging
  • Customer order history
  • Customer service integration
  • Customer support tracking
  • SMS integration
  • Automated conversation prioritization
  • Adjustable SLAs
  • Service level management
  • Collaboration tools
  • Real time agent monitoring
  • Customizable UI
  • Real-time performance analytics
  • Detailed customer information database

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (134 other apps)
Activity Dashboard (55 other apps)
Automatic Notifications (62 other apps)
CRM Integration (52 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (70 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (61 other apps)
Ticket Management (50 other apps)
Workflow Management (45 other apps)

Competitor Feature Comparison

Quiq Messaging Feature Reviews

10 reviewers had the following to say about Quiq Messaging's features:

Laurie Simpter

For customers...very convenient. For agents...super easy. Great investment for my company.

2018-04-06

Pros

Our customers love the option of Messaging as a contact channel. Because this integrates directly with Oracle Service Cloud, the experience is seamless for the agents.

Cons

I would love to see some additional reporting capabilities for ad hoc and custom reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Justin Courtney

Messaging with Quiq is a game changer

2017-10-19

Pros

Ease of responding to numerous contact channels (SMS, live Chat, and Facebook).

Cons

Would like to be able to target chat customers by opening the chat window for based on url's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Amanda Watson

Implementation has been great, testing is easy, everything works as expected

2018-04-17

Offered our callers another way of contacting our institution when phone traffic is congested.

Pros

It sits inside Oracle Service Cloud which we already use for our CRM so there is no other system for agents to access.

Cons

My lease favorite part of the system is the reporting in Oracle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Monique Deschane

Great Service, Listened to our NEEDS!!!

2018-04-05

We have one more option for our customers

Pros

Easy to use, Able to receive Photos and Videos, Easy photo download process, Instant auto response messages back to our customers, Reporting,

Cons

Message area to respond back to customers is very small.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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jerry Oversen

great, easy implementation. Nice integration with Oracle

2017-10-19

Adding an emerging channel is very important to us.

Pros

ability to allow customers to use native messaging app; cost is right in line with what we had budgeted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Lynch

We're new customers but already feel like it's helping us implement omni-channel marketing

2018-03-30

We've really just started using this product, so we haven't been able to really measure them yet. Consumers, who have used the service have said they find it helpful.

Pros

We really enjoy the fact that Quiq gives us the ability to interact with visitors, in a more direct way.

Cons

We wish there was an app so that when someone is assigned to monitor Quiq for the weekend, they can answer messages on the go.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Paulina Hazen

A great tool in the age of technology, where texting has become a primary source of communication.

2018-04-12

Pros

Ability to store previous conversations in email form.

Cons

Not able to store AND retrieve previous costumer contacts. That the phone number is not tied to our conpany's actual landline number, and has an out of state area code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 1001-5000 employees)

Easy to use and not too complicated.

2018-04-05

Best benefit is the ability to have an agent work on more than one client at a time. Helps reduce FTE.

Pros

Gives our customers that are out on the field, easy access to our call center.

Cons

It would be great if there was a pop-up feature that would appear when a call comes in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexander C. Senchak

Easy to onboarding and effective usage by customers. Good product overall

2018-03-29

Pros

Love the templates and easy use for the team.

Cons

We also would like to tag conversations around their topic to track why people use the platform. Mobile response would also be super helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

User friendly and convenient.

2018-04-03

We haven't used it long enough to track benefits.

Pros

I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus.

Cons

It took me the longest time to figure out that a phone number was entered incorrectly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more