QwikDial Features

QwikDial

Predictive Dialing solution for ARM system integration

4.71/5 (7 reviews)

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API
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Visit WebsiteCompare App
API
Accounting
Auto-Dialer
Call Monitoring
Call Recording
Call Reporting
Call Scheduling
Call Transfer
Campaign Management
Campaign Planning
Computer Telephony Integration
Contact Database
Electronic Payments
FCC Compliance
FTC Compliance
Lead Management
List Management
Predictive Dialer
Purchasing & Receiving
Reporting/Analytics
Learn moreCompare App

QwikDial Feature Reviews

7 reviewers had the following to say about QwikDial's features:

JW B.

We have used this dialer technology for over a year now and are happy to have made the switch.

2018-02-05

Pros

This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment.

Cons

Certainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hunter Q.

QwikDial

2018-11-27

However, with the writing on the wall about new bipartisan bills being presented in Congress designed to basically eliminate any ability to use predictive dialing, we are hoping that QwikDial can adjust to create some sort of "click-to-dial" option.

Pros

Integrated with DAKCS collection software. Uploading accounts for call campaigns is done directly from the Beyond system in a single step.

Cons

Voicemail drop features need some work, particularly with the reporting back to Beyond.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly P.

QwikDial is a great dialing solution

2018-11-27

We were able to get QwikDial to work on our thin client environment with help from the great team at DAKCS!

Pros

It gives our office a great click to dial platform, and with the software integration we are able to leave messages as well.

Cons

The fact that I can not use the recordings with my speech analytics is a bit of a downfall, but I know DAKCS is aware of this and looking for a solution for their clients, as always!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott D.

QwikDial triples workflow

2019-01-22

Pros

I am able to see real time statistics, and keep track of everything that is happening at a glace, no matter where I am in the world.

Cons

It is subject to internet connectivity, which most cloud dialers are. It can be challenging when the internet is stagnant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 51-200 employees)

Great product!

2018-11-26

We are able to scale the dialer to what we have as needs on a daily basis. If we need more contacts, we just add a few more lines. It generates some linkback but mostly it generates more return calls. I have had to decrease the number of lines because the collectors could not keep up.

Pros

This product is very easy to setup and monitor. The integration with our collection software makes this a product we will never cease to use.

Cons

I can't really think of anything that i dislike about Qwikdial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike P.

QwikDial

2018-11-20

Pros

Very good functionality. Easy to set up and run.

Cons

I have not found anything to be a con at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ann S.

QwikDial review

2018-11-21

Pros

Easy to use. Like that calls are recorded and attached to the debtor's file.

Cons

Sometimes slow depending on internet connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more