Re:Desk Features

Re:Desk

Help desk software for eCommerce or multi-vendor stores

4.83/5 (6 reviews)

Re:Desk Feature Summary

  • Known issue management
  • Automated routing
  • Service desk (ITIL / ITSM)
  • Multiple brands / products
  • Help desk
  • eCommerce integration
  • Role-based permissions
  • Email templates
  • Email notifications
  • SSL support
  • Spam filters
  • Inbox / queue manager

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
Activity Dashboard (59 other apps)
Automatic Notifications (63 other apps)
CRM Integration (54 other apps)
Chat (136 other apps)
Contact History (55 other apps)
Customizable Branding (57 other apps)
Email Integration (62 other apps)
Instant Messaging (71 other apps)
Knowledge Base (85 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (57 other apps)
Surveys & Feedback (60 other apps)
Third Party Integration (71 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

Re:Desk Feature Reviews

5 reviewers had the following to say about Re:Desk's features:

Sergey Pavlov

Using for communication between our clients and our support team.

2018-04-26

Pros

This platform has useful integrations with social services like Facebook and Twitter. The UI is very easy and helpful.

Cons

We don't use all functionality of the product and we didn't find any cons properties. Everything seems good for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Nikolay Pavlov

Product Director, E-commerce & Analytics

2018-03-16

Pros

Really helpful, easy to setup.

Cons

We are need more reports, analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Re:Desk


Glad to hear new review. Thank you a lot!

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Anonymous
(Oil & Energy company, 10001+ employees)

Highly Functional for the Customer Service Department

2018-08-27

Pros

The multiple features of Re:Desk allowed our team to document customer feedback, to manage feedbacks and other features.

Cons

There are moments where the system is a bit laggy or slow, but this might be an internet A connection problem. So far, no other problems were faced by our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Re:Desk


Glad to hear your response! You are welcome!

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Sergey Zhoglo

Must have software for any business. Recommend.

2018-03-23

Pros

Really great and simple design and only essential features.

Cons

No cons for us. The service provides all necessary features and tools for operating with our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Re:Desk


Thank you for review!

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Ilya Shalnev

Using for my side project, easy to setup and easy to use, nice UI.

2018-03-29

Pros

Lack of some features we need, and I was surprised how it's easy to extend.

Cons

Support is a little bit laggy (but they will help you anyway). Also it would be great to have more frequent product updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more