Remote Utilities Features

Remote Utilities

Remote support and access management solution

4.73/5 (11 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Authentication
Chat/Messaging
Collaboration Tools
Customizable Branding
Diagnostics Tools
Drag & Drop
File Sharing
File Transfer
Live Chat
Mobile Access
Multiple Monitor Access
Multiple User Accounts
Real-Time Chat
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Update / Installation
Reporting/Analytics
Role-Based Permissions
Screen Recording
Screen Sharing
Secure Data Storage
Secure Login
Session Recording
Summary Reports
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
User Management
Learn moreCompare App
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Authentication
Chat/Messaging
Collaboration Tools
Customizable Branding
Diagnostics Tools
Drag & Drop
File Sharing
File Transfer
Live Chat
Mobile Access
Multiple Monitor Access
Multiple User Accounts
Real-Time Chat
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Update / Installation
Reporting/Analytics
Role-Based Permissions
Screen Recording
Screen Sharing
Secure Data Storage
Secure Login
Session Recording
Summary Reports
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
User Management
Visit WebsiteCompare App
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Authentication
Chat/Messaging
Collaboration Tools
Customizable Branding
Diagnostics Tools
Drag & Drop
File Sharing
File Transfer
Live Chat
Mobile Access
Multiple Monitor Access
Multiple User Accounts
Real-Time Chat
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Update / Installation
Reporting/Analytics
Role-Based Permissions
Screen Recording
Screen Sharing
Secure Data Storage
Secure Login
Session Recording
Summary Reports
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
User Management
Visit WebsiteCompare App

Mobile apps

iOS App


19 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


432 reviews

Remote Utilities Feature Reviews

7 reviewers had the following to say about Remote Utilities's features:

Randall B.

I can already connect to computers within my house without hassle. The ease of setup is amazing.

2017-08-04

Easy remote access and management to help anyone who needs it.

Pros

Easy to set up, No hassle to use, Multiple functions for controlling, Lock Mouse and Keyboard, Blackout Desktop Background, Chat Availability, Completely Free, File Transfer, Message Sending, Remote Terminal, Remote Task Manager, RDP, View or Full Control, Remote Power Control

Cons

Only works for Windows without needing Wine, Doesn't work with Ubuntu Server, RU is difficult to set up for starters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Remote Utilities


Thank you for your review, Randall! Yes, so far RU is only available for Windows (as of August 2017). We are working on adding Mac support soon, and in the future we are also going to add full-fledged Linux support.

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Ígor S.

One of the best remote support softwares, full of useful add-ons

2018-07-12

It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session

Pros

We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way

Cons

to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Remote Utilities


Thank you, Igor!

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Sean J.

Great value for money remote management software

2018-06-27

Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.

Pros

Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Cons

A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Remote Utilities


Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance.

Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates.

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Dan V.

I am not tech savvy

2018-07-24

Pros

This was extremely easy to set up.

Cons

It feels a bit old thoughout the UI, but don't think for a second that it's outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Remote Utilities


Thank you for your review!

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John H.

Frankly, it just can't get much better than this!

2019-04-20

Close to perfect!

Pros

With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs.

Cons

The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Remote Utilities


Thank you, John! We will do our best to further improve Remote Utilities and add more exciting features.

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Chris J.

I use Remote Utilities to support a client that I can't add to my main remote viewer software.

2018-05-10

Further, I can use this product along with another remote viewer that is already installed on the computers accessed, and there is no conflict.

Pros

It is an excellent application that allows for full control of the clients, and also gives me access to a Windows Task Manager locally so that I perform a ton of IT support functions - something that one of the big remote applications don't do at all.

Cons

I can't really think of any cons. They could maybe make their control panel a little more intuitive from first glance, and also update the look a little more. Their cost for the paid plans seems a little more in line (pricey) with the big guys of the remote viewers but is still cheaper for the number of clients you can have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Remote Utilities


Thank you very much! We will do our best to add even more features and improvements soon.

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Rod C.

I love this program for accessing my work computer from home.

2017-08-28

Allows me to work from home connecting to office computer.

Pros

It's extremely easy to install and configure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Remote Utilities


Thank you, Rod!

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