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RenewityRMA Comparison

Overview

RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Our business has a rigorous technical service depot where we like to track some items that are very product-specific.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.

Cons

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
RenewityRMA propelled us so far forward that it is hard to believe where we were before.
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features39
  • Alerts / Escalation
  • Assignment Management
  • CRM Integration
  • Case Management
  • Charting
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Data Import
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Triggered Actions
  • Filtered Views
  • Forms Management
  • History Tracking
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Progress Reports
  • Quote Management
  • Request Assignment
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • SLA Management
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Third Party Integration
  • Trend Analysis
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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