RenewityRMA Reviews - Pros & Cons, Ratings & more

Zendesk Suite

Issuetrak

TeamSupport

RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

RenewityRMA

Web-based

Director, Corporate Quality

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.

Senior Systems Engineer

I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.

President

Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.

Communications/Customer Service Manager

Renewity RMA is the perfect warranty solution.

Service Product Manager

We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great.

Customer service director

There are no predesigned reports and graphics to assist managers and users of the system. There is no graphics regarding KPI that allow to benchmark.

We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.

My company was able to create several custom processes for several different service and manufacturing facilities.  Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization  .  RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.

Service Flexibility

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.  RenewityRMA propelled us so far forward that it is hard to believe where we were before.  We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems.  Best decision we could have made.

Fast Forward your RMA Process

Renewity allows us to have a customer facing program to track every device coming in for repair.  We send quotes, updates and other communication through the program and that allows us to keep everything together for every device.  The program is configurable for our needs and the price is great!  

Great Product for the Money

I am the Frontlines Admin, and I work with Renewity allot.  They call or email me right back, we will have conference calls to teach me about the software.  They are always there when I need them.

Renewity Review

We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. 
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part. 

Renewity software used to treat tickets and RMA

Renewity RMA totally changed how we process our warranty.  It dramatically reduced the workload with both processing and phone calls.  Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues.  Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field.  The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.  

Renewity RMA is the perfect warranty solution

We really like that the package provides all the tools to manage our RMA process.  It triggers various emails to customers so they know the status of their repairs.  It also shows our customers that we are committed to professionally handling their repairs and provides the tools for them to find answers on our KnowledgeBase.

Great productivity tool

We have been able to double the profits in our RMA service program by entering the repairs and upgrades in a format the customer can easily read and approve. 

Long time user of Renewity

Customer service is excellent.  The team at Renewity is motivated to get the system performing just how the customer needs it to. 

RenewityRMA Reviews (2025)

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