GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
RenewityRMA Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.5/10
Pros and cons
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.
Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues.
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
There are no predesigned reports and graphics to assist managers and users of the system. There is no graphics regarding KPI that allow to benchmark.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.