Requuest Pricing, Features, Reviews & Comparison of Alternatives

Requuest

Customizable IT support solution

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Requuest overview

What is Requuest?

Requuest is a cloud-based service desk solution designed for IT support teams, customer service technicians, and helpdesk departments, offering tools to manage trouble ticketing, IT assets, service catalogs, knowledge bases, service level agreements (SLAs), and more.

Custom ticket templates, request forms, and customer surveys can be created in Requuest without coding, allowing users to collect detailed and specific information from customers on their queries or requests. Multiple ticket types can be managed through a grid interface, including incidents, problems, changes, and service requests. Ticket types can also be visualized on the day, week, and month views within the built-in calendar. A self-service web portal enables clients to send queries through any internet-enabled device, and receive updates on tickets, requests, and queries.

Requuest enables users to configure service catalogs with automated alerts, granular service level management, workflows, approvals, escalations, and more. Knowledge bases can also be created to share known errors, solutions, and other knowledge with clients. Tags and keywords are automatically proposed by the system to assist in tag management and allow agents and customers to search for relevant articles. Business rules can be defined to automate processes such as notification & escalation, resource assignment, and performing a range of actions on specific ticket types.
www.requuest.com

Pricing

Starting from
$37/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Requuest screenshot: Tickets in Requuest can be managed in a configurable grid viewRequuest. You got ITRequuest screenshot: The relationships between different configuration items (CIs) can be visualized in RequuestRequuest screenshot: Users can assign and view ticket types, priorities, and follow-ups in RequuestRequuest screenshot: Requuest also allows users to view tickets on the built-in calendar, with day, week, and month viewsRequuest screenshot: Requuest's dashboard can be customized with a range of different key metric visualizations

Requuest reviews

There are currently no reviews of Requuest.
 

Requuest pricing

Starting from
$37/month
Pricing options
Subscription
Free trial
View Pricing Plans

30-day free trial, no credit card required.

Concurrent licensing:
$40/month billed month-to-month
$37/month billed annually.

Requuest features

Alerts / Escalation
Automatic Notifications
Email Integration
Knowledge Base Management
Reporting & Statistics
Support Ticket Management
Surveys & Feedback

API (228 other apps)
Activity Dashboard (125 other apps)
CRM Integration (97 other apps)
Chat (207 other apps)
Customizable Branding (132 other apps)
Instant Messaging (102 other apps)
Monitoring (113 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Third Party Integration (158 other apps)
Workflow Management (87 other apps)

Videos and tutorials

Additional information for Requuest

Key features of Requuest

  • Codeless request forms, ticket templates & surveys
  • Multiple ticket types
  • Prioritization
  • Service level status tracking
  • Query dispatching
  • Month, week & day calendar views
  • Drag-and-drop ticket management
  • Custom fields
  • Asset management
  • Relationship visualization
  • Search functionality
  • Folder access & visibility management
  • Custom categorization
  • Automated inventory import
  • Knowledge base creation
  • Solution templates & tags
  • Client self-service portal
  • Automatic keyword proposals
  • Tag management
  • Service catalog
  • 3-level categorization
  • Task templates & workflow
  • Customizable request forms
  • SLA management
  • Priority matrix
  • Alerts & notifications
  • Email integration
  • Context-based scenarios
  • Customizable dashboard
  • Built-in reports
View All Features

Benefits

Multiple ticket types, including problems, incidents, changes, and service requests, can be managed in a configurable grid interface, filtered, and assigned to different agents.

IT assets can be managed in a centralized configuration management database (CMDB) with users able to track inventory, equipment, licences, and contracts, and visualize the relationships between items.

A knowledge base can be accessed by both agents and customers, with automatically-proposed tags and keywords to enable searching of articles.

A customizable, mobile-responsive web portal allows clients to submit queries or requests from any device, and communicate with agents in real time.

The dashboard can be customized with a range of visual metrics including histogram and circular views, and a range of built-in SQL queries can be run at any time.