What is Requuest?Requuest is a cloud-based service desk solution designed for IT support teams, customer service technicians, and helpdesk departments, offering tools to manage trouble ticketing, IT assets, service catalogs, knowledge bases, service level agreements (SLAs), and more.
Custom ticket templates, request forms, and customer surveys can be created in Requuest without coding, allowing users to collect detailed and specific information from customers on their queries or requests. Multiple ticket types can be managed through a grid interface, including incidents, problems, changes, and service requests. Ticket types can also be visualized on the day, week, and month views within the built-in calendar. A self-service web portal enables clients to send queries through any internet-enabled device, and receive updates on tickets, requests, and queries.
Requuest enables users to configure service catalogs with automated alerts, granular service level management, workflows, approvals, escalations, and more. Knowledge bases can also be created to share known errors, solutions, and other knowledge with clients. Tags and keywords are automatically proposed by the system to assist in tag management and allow agents and customers to search for relevant articles. Business rules can be defined to automate processes such as notification & escalation, resource assignment, and performing a range of actions on specific ticket types.
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