Requuest Features

Requuest

Customizable IT support solution

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Requuest Feature Summary

  • Codeless request forms, ticket templates & surveys
  • Multiple ticket types
  • Prioritization
  • Service level status tracking
  • Query dispatching
  • Month, week & day calendar views
  • Drag-and-drop ticket management
  • Custom fields
  • Asset management
  • Relationship visualization
  • Search functionality
  • Folder access & visibility management
  • Custom categorization
  • Automated inventory import
  • Knowledge base creation
  • Solution templates & tags
  • Client self-service portal
  • Automatic keyword proposals
  • Tag management
  • Service catalog
  • 3-level categorization
  • Task templates & workflow
  • Customizable request forms
  • SLA management
  • Priority matrix
  • Alerts & notifications
  • Email integration
  • Context-based scenarios
  • Customizable dashboard
  • Built-in reports

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