BirdSeed Features

BirdSeed

All-in-one Website Visitor Engagement Tool

4.57/5 (14 reviews)

BirdSeed Feature Summary

  • Shortcut messages
  • 'Call me' option
  • Video responses
  • Phone call request
  • Video client testimonials
  • Engagement tools
  • Link launcher
  • Personal company engagement page
  • Video & text proactive engagement messages
  • Email capture
  • Forms management
  • Meeting scheduling
  • Offline form
  • Deals promotion
  • Email registration
  • Transfers / routing
  • Keyword search
  • Zapier integration
  • Availability management
  • Appointment scheduling
  • Live chat & video
  • Dining reservation & test drive scheduling
  • Knowledge database
  • Categorization
  • Contact management
  • Newsletter signup management

Competitor Feature Comparison

API
Activity Dashboard
Appointment Management
Availability Management
Call Routing
Categorization
Chat
Contact Management
Email Integration
Event Scheduling
Forms Management
Knowledge Base Management
Meeting Management
Offline Access
Promotions Management
Real Time Monitoring
Real Time Notifications
Receiving
Registration Management
Request Routing
Search Functionality
Subscription Management
Surveys & Feedback
Third Party Integration
Website Integration
Visit WebsiteCompare App
API
Activity Dashboard
Appointment Management
Availability Management
Call Routing
Categorization
Chat
Contact Management
Email Integration
Event Scheduling
Forms Management
Knowledge Base Management
Meeting Management
Offline Access
Promotions Management
Real Time Monitoring
Real Time Notifications
Receiving
Registration Management
Request Routing
Search Functionality
Subscription Management
Surveys & Feedback
Third Party Integration
Website Integration
Visit WebsiteCompare App
API
Activity Dashboard
Appointment Management
Availability Management
Call Routing
Categorization
Chat
Contact Management
Email Integration
Event Scheduling
Forms Management
Knowledge Base Management
Meeting Management
Offline Access
Promotions Management
Real Time Monitoring
Real Time Notifications
Receiving
Registration Management
Request Routing
Search Functionality
Subscription Management
Surveys & Feedback
Third Party Integration
Website Integration
Visit WebsiteCompare App

BirdSeed Feature Reviews

13 reviewers had the following to say about BirdSeed's features:

Dustin Day

What a great sales/support tool for your site

2019-08-16

Easy to setup and install on your website.

Pros

Love the knowledge base and video features.

Cons

Wish it had more native integrations with other applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Thank you SO much Dustin!! Reviews like this mean the world to us! We will continue to hopefully add additional lead conversion value in the future.

Read more
Nicole Leonie

Good Start To Cover What We Need

2019-09-12

The overall experience is good and no negative comment at the point of writing

Pros

1) Constantly improving app 2) Simple and easy to use 3) It is a Swiss Army tool for our business 4) It is on par with Intercom

Cons

1) To have more integration for the calendar feature not just Google Calendar 2) More integrations with email marketing systems such as Mailer Lite, MailChimp, etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Thank you Nicole!! We really appreciate the review of BirdSeed. We know we aren't perfect.. but improving and trying to add value every day :) Thanks for the review and for taking time out of your day to write your review.! We will make it easier to integrate with email marketing systems in the near future!

Read more
Craige Hardel -Lowering Costs Maximizing ROI

Perfect agent for small businesses

2019-08-26

It's a good tool and filled a lot of holes in our marketing. Especially the livechat and call request I do recommend if you want something you can use right away and know what you want

Pros

Birdseed saved me a lot of time and energy when interfacing with my clients and potential ones too.

Cons

Integrations are still missing and can be optimized a bit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Hello Craige!!

Thank you so much for your review. We appreciate that you find our offering unique as that is exactly why we built something we felt was different and needed.. we also wanted something that would work for all businesses looking to better engage website visitors and allow them to "take their next right step" in the process of becoming an excited customer! We are still working on ways to improve the integration process as we know that easily connecting to other products is very important for businesses to complete the loop of responding to their leads. Thank again!

Read more
Shane Stiles

Weird Name, Great Software!

2019-09-10

Pros

It isn't just a chat, it has integrated newsletter signups, call requests, knowledge base, videos, so many features and integrations.

Cons

Typical though when a service has so many features.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Thank you so much for your review, Shane! We really appreciate that you would consider us along with all of the other quality products out there. You are so right that we are trying to cater to many different types of visitors with our product! Hope to continue to add value to your website visitor engagement and we have some great new features coming!

Read more
Rithvik Podduturi

Truely amazing tool for lead capturing and knowledge base

2019-05-29

Collecting leads have become easy after installing birdseed on my site.

Pros

Right lead generation to knowledge base everything is present in one app and integrating it to my site was just so easy it just took 2 mins to add birdseed to my site.

Cons

Right now I can't point out any cons in the platform they have given everything for free which is just amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Thank you so much!! We really appreciate the kind words and glad that we are able to add value!

Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Love this App

2020-02-18

Overall I have had a great experience with increase customer time on my sites, better engagement and much more professional looking layout in a easy to find tool.

Pros

Not only can you use video to connect with clients on any level you decide ( For FAQ questions, For Demo etc. ) but also Live chat and email.

Cons

Really no major cons. Sure a few minor technical issues due to so many different themes being used but all are taken care of fast. The developer is hands on and very responsive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Hello There~

Thank you SO much for the review. We have really worked hard to create a product that is easy to use and valuable for engaging more of your website visitors. Really appreciate you taking the time to write the review and the kind words! We will continue to build a more trusted and feature-rich product!

Read more
Anonymous
(Health, Wellness and Fitness company, myself only employees)

Nice all in one platform!

2019-07-23

Pros

I loved that I would allow me to add a chat function to my site that I could customize to send clients to different places.

Cons

The chats wouldn't load or I wouldn't get notifications for the chats, which defeats the purpose.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Thank you so much for your review! We are in the process of making substantial updates to our live chat tool and would love it if you check it out in about 10 days. Regarding notifications for the chats and getting notified in Slack, I would be happy to help you get those setup in minutes! You also are able to add in FB Messenger and I can show you how to do that as well. If you could open a ticket by emailing Support@birdseed.io, we will get those sorted out for you very quickly!

Read more
Retno Wulandari

Tools to Increase Site Visitors Engagement

2019-08-19

Pros

But the ones that I like most are the feedback, contact form, and email capture tools.

Cons

Choosing which tools are the best for your site requires trial and error.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Hello Retno!

Thank you so much for your review of BirdSeed. We really appreciate that you took the time to write about your experience thus far. We realize that one of the things we need to improve upon greatly is explaining all of the different way to make sure of our product since there are so many options. You will find that we will greatly improve customer education in the near future! Thanks again!

Read more
Fonda Clayton

Wow...there are several tools in one

2019-10-15

I am not a long time user but am super excited to see where I will be able to take my business with this tool.

Pros

It is nonintrusive especially in the mobile experience which is so important.

Cons

My score of the likelihood of recommending is lower only because I am having trouble embedding the snippet. I really think it is my site, but I have to doublecheck it.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Hello Fonda!

Thank you so much for your review. We appreciate that you see the value and look forward to where our product is headed in the future as well!. We would love to help you get the code on your website quickly.... could you please submit a ticket at Support@Birdseed.io? We should be able to explain or show how to do it really quickly!

Read more
Anonymous
(Management Consulting company, 10001+ employees)

Use for consulting blog

2019-06-05

I stopped to the setup because of the confusion.

Pros

The variety of the tools available to use within birdseed ecosystem.

Cons

It is not that easy to setup the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Hello, and thank you so much for your review! We are sorry you had an issue setting up your account. If you could please an email to Support@BirdSeed.io, we should be able to respond to your ticket quickly and help get everything setup for you quickly! I really apologize for the start of using our product, but hope to make-up for it quickly!

Read more
Janeris Marte

Birdseed is great all around

2020-03-17

Anytime I have an issue, their support online and on facebook answers right away.

Pros

I really like the ease when setting it up. I like the ability for my clients to reach me easily and quickly.

Cons

I don't see anything I don't like. If I ever need something, they try to roll out specific features quickly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Janeris,
Thank you SO much for the review!!! We really, really appreciate it and we have some powerful updates coming very soon!

Read more
Cherlyn Chong

So many little engagement widgets in one thing!

2019-08-29

Great! I know that site visitors coming to my site want to get their information immediately, as well as possibly get in touch, so this meets all of their needs.

Pros

I was looking for something to replace my tawk.to chat tool, and found this.

Cons

Really, there's nothing to dislike about it. I am impressed and pleased with the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Thank you so much for the review, Cherlyn! We really appreciate that you have used our product extensively and really understand the value of having different things for different visitors.. and provide them immediately! We will continue to improve our product and hopefully have some things coming soon that help you convert even more visitors to engaged contacts!

Read more
Esther Gambrell

Great for Customer Service

2019-07-18

I am able to have a HELP section on my website that is very easy for clients to find and get their questions answered

Pros

I love their FAQ features. I can put those directly on my homepage under the question mark and clients can easily reference what they need.

Cons

There are still some bugs they are working on. It is a great platform, so I trust that they will be fixed soon, but bugs are still annoying at times. I trust that the platform will mature as they continue to grow. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from BirdSeed


Esther,

Thank you so much for this review!! We will continue to improve every aspect of our product in the coming months and hope you are able to make use of these enhancements!

Read more