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ReviewTrackers vs Swell Comparison
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Overview
Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.
Pros
It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
The return on investment has been outstanding. Swell is an awesome company to work with.
Cons
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
Some times the delay when extracting the reviews.
Sometimes a delay in updating after replying to reviews.
Cons
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Removing names from list can be a bit confusing.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
Key features
- Total features100
- 2-Way Messaging
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Responses
- Automated Scheduling
- Benchmarking
- Brand Guidelines
- Brand Tracking
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Management
- Complaint Monitoring
- Configurable Alerts
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Filtering
- Gamification
- Impact Measurement
- Keyword Tracking
- Knowledge Management
- Listing Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Alerts
- Mobile Coupons
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Location
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Process/Workflow Automation
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Badge Management
- Review Display
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviews Management
- SEO Management
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
- Total features78
- 2-Way Messaging
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Responses
- Automated Scheduling
- Benchmarking
- Brand Guidelines
- Brand Tracking
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Management
- Complaint Monitoring
- Configurable Alerts
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Filtering
- Gamification
- Impact Measurement
- Keyword Tracking
- Knowledge Management
- Listing Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Alerts
- Mobile Coupons
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Location
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Process/Workflow Automation
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Badge Management
- Review Display
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviews Management
- SEO Management
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations12
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations5
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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