RingCentral Contact Center Alternatives

Pricing

Starting from

$100/month

Value for money

4.0

0.1

4.1

What users say about NICE inContact's value for money

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

We like incontact but we are a smaller company and everything cost money and I don't know if we are getting everything out of what we are currently paying.

DM

David M.

Features

Total

52

108

86

features in common

52

features in common

NICE inContact's unique features

Customizable Forms
Contact Management
Access Controls/Permissions
VoIP

RingCentral Contact Center's unique features

Video Conferencing
Chatbot
Call Tracking Metrics
Agent Interface

Categories in common

Five9

4.2

(384)

Cloud contact and call center software

Pricing

Starting from

$100/month

Value for money

4.0

0.1

4.1

What users say about Five9's value for money

Very responsive account management. Monthly billing plan so you can scale up and down users easily to manage costs.

AR

Anonymous Reviewer

Offers a lot of customization for reporting and customer support was helpful when I called in. UI is a little outdated, but overall great value for the price.

JR

Josh R.

Features

Total

68

131

86

features in common

68

features in common

Five9's unique features

Sentiment Analysis
Contact Management
Widgets
Workflow Management

RingCentral Contact Center's unique features

Fax Management
Conversion Tracking
Conferencing
Data Synchronization

Categories in common

Ytel

3.9

(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

46

102

86

features in common

46

features in common

Ytel's unique features

Lead Capture
Reminders
Speech-to-Text Analysis
VoIP

RingCentral Contact Center's unique features

Distribution Management
Prospecting Tools
Reporting & Statistics
Multiple Scripts

Categories in common

FluentStream

(64)

A cloud-based business phone service

Pricing

Starting from

$20/month

Value for money

4.6

0.5

4.1

What users say about FluentStream's value for money

If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.

CD

Carl D.

It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

JJ

John J.

Features

Total

37

61

86

features in common

37

features in common

FluentStream's unique features

HIPAA Compliant
Telemarketing Management
Workflow Management
Performance Metrics

RingCentral Contact Center's unique features

Request Assignment
Interaction Tracking
Calendar Management
Survey/Poll Management

Categories in common

Sharpen

4.4

(47)

Happy Agents. Happy Customers.

Pricing

Value for money

4.8

0.7

4.1

What users say about Sharpen's value for money

I would recommend that you ask them to explain how the phone system works in detail before investing. I did, and it has been a great choice.

EH

Elizabeth H.

Fathom Voice as VoIP service is far more cost effective than having a regular phone.

Benjamin M.

Features

Total

44

68

86

features in common

44

features in common

Sharpen's unique features

SMS Messaging
Customer Database
Monitoring
Availability Indicator

RingCentral Contact Center's unique features

Predictive Dialer
Chatbot
VoIP Connection
Reporting & Statistics

Categories in common

LiveOps

1.0

(1)

On-Demand Customer Service and Support Solutions

Features

Total

15

16

86

features in common

15

features in common

LiveOps' unique feature

Customer Database

RingCentral Contact Center's unique features

Call Monitoring
Keyword Tracking
Real Time Reporting
CRM

Categories in common

3CLogic

4.3

(48)

Cloud Call Center Solutions

Pricing

Value for money

3.7

0.4

4.1

What users say about 3CLogic's value for money

3CLogic was able to not only replace the functionality of our previous system while improving reliability and support, but they have added additional functionality as well - all at a lower cost.

MH

Matthew H.

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

ky

kristopher y.

Features

Total

43

80

86

features in common

43

features in common

3CLogic's unique features

FTC Compliance
Template Management
Customer Complaint Tracking
Training Management

RingCentral Contact Center's unique features

Request Assignment
Multi-User Collaboration
VoIP Connection
Survey/Poll Management

Categories in common

MiCloud Connect

4.2

(247)

Cloud phone system & contact center software & services

Pricing

Value for money

3.8

0.3

4.1

What users say about MiCloud Connect's value for money

The pricing was most attractive coupled with the ease of use of the portal and dashboard.

NM

Nathan M.

The mobility app (application on smartphone) is antiquated and constantly dropping. Price is extremely high compared to the poor quality of service received.

ZG

Zak G.

Features

Total

28

50

86

features in common

28

features in common

MiCloud Connect's unique features

Access Controls/Permissions
Help Desk Management
Visual Analytics
SSL Security

RingCentral Contact Center's unique features

Third Party Integrations
Multi-Channel Communication
Blended Call Center
Campaign Management

Categories in common

Focus Contact Center

(4)

Call & Contact Center Software Focus Contact Center

Features

Total

42

82

86

features in common

42

features in common

Focus Contact Center's unique features

Data Management
SSL Security
Goal Management
Lead Qualification

RingCentral Contact Center's unique features

Call Transcription
Interaction Tracking
VoIP Connection
Mobile Access

Categories in common

Ameyo

3.9

(30)

All-in-one Contact Center Software

Features

Total

56

120

86

features in common

56

features in common

Ameyo's unique features

Visual Analytics
Customizable Forms
Lead Capture
Contact Management

RingCentral Contact Center's unique features

Call Tracking Metrics
On-Demand Recording
Chatbot
Call Tagging

Categories in common

Bright Pattern

(95)

Cloud Contact Center Software with Embedded AI

Pricing

Starting from

$70/month

Value for money

4.8

0.7

4.1

What users say about Bright Pattern's value for money

Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals.

KP

Kristen P.

You'll save thousands in development costs and allow for cross/multi-channel communications with unbelievable ease.

KR

KC R.

Features

Total

51

88

86

features in common

51

features in common

Bright Pattern's unique features

Customer Activity Tracking
Drag & Drop
Self Service Portal
Real Time Monitoring

RingCentral Contact Center's unique features

Caller ID
Search/Filter
VoIP Connection
Multiple Scripts

Categories in common

CloudAgent

(27)

Inbound, outbound & blended cloud contact center

Features

Total

28

42

86

features in common

28

features in common

CloudAgent's unique features

Knowledge Base Management
Multiple Parties
Voice Customization
Call Scheduling

RingCentral Contact Center's unique features

Call Transcription
Multi-User Collaboration
On-Demand Recording
Calendar Management

Categories in common

MiContact Center

4.0

(3)

Cloud contact center solutions

Features

Total

21

35

86

features in common

21

features in common

MiContact Center's unique features

PCI Compliance
Prioritization
Call Transfer
Real Time Monitoring

RingCentral Contact Center's unique features

Contact Database
Call Logging
Video Conferencing
On-Demand Recording

Categories in common

Huawei eSpace Contact Center

(0)

Multi-channel communications and telephony platform

Features

Total

11

26

86

features in common

11

features in common

Huawei eSpace Contact Center's unique features

Video Support
Video Call Recording
Customer Database
Charting

RingCentral Contact Center's unique features

Archiving & Retention
Call Logging
Call Transcription
Data Synchronization

Categories in common

AireContact

(1)

Multi-channel call centre software

Features

Total

26

30

86

features in common

26

features in common

AireContact's unique features

Call Transfer
Monitoring
Callback Scheduling
Quality Assurance

RingCentral Contact Center's unique features

Customizable Reports
Request Assignment
Auto-Dialer
Lead Distribution

Categories in common

Oracle B2C Service

4.4

(23)

Multi-channel contact center

Features

Total

15

34

86

features in common

15

features in common

Oracle B2C Service's unique features

Customizable Templates
Access Controls/Permissions
Workflow Management
Customer History

RingCentral Contact Center's unique features

Quality Management
Call Logging
Distribution Management
Scheduled Recording

Categories in common

Vocalcom

4.9

(15)

Omnichannel Cloud Contact Center Solutions

Features

Total

47

81

86

features in common

47

features in common

Vocalcom 's unique features

PCI Compliance
Customer Experience Management
Support Ticket Tracking
Support Ticket Management

RingCentral Contact Center's unique features

Call Transcription
Fax Management
VoIP Connection
Data Import/Export

Categories in common

Corizon

(0)

Enterprise Mashup Platform for Contact Center Performance

Features

Total

3

7

86

features in common

3

features in common

Corizon's unique features

User Management
Diagnostic Tools
Credential Management
Communication Management

RingCentral Contact Center's unique features

Multi-Channel Management
Keyword Tracking
Historical Trend Analysis
API

Categories in common

Contact Center

Bitrix24

4.0

(458)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.1

4.1

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Features

Total

56

358

86

features in common

56

features in common

Bitrix24's unique features

SEO Management
Unified Communications
Lead Capture
Meeting Room Booking

RingCentral Contact Center's unique features

On-Demand Recording
Customizable Reports
Single Sign On
Skills Tracking

Categories in common

CloudTalk

(201)

Cloud-based call center software for sales and support teams

Pricing

Starting from

$20/month

Value for money

4.4

0.3

4.1

What users say about CloudTalk's value for money

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.

MP

Michaela P.

Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do.

SD

Simon D.

Features

Total

62

140

86

features in common

62

features in common

CloudTalk's unique features

By-Extension Reporting
Monitoring
Workflow Management
Tagging

RingCentral Contact Center's unique features

File Sharing
Chat/Messaging
Calendar Management
Distribution Management

Categories in common

GoToConnect

(572)

The first-ever truly unified voice and video solution.

Pricing

Starting from

$19.95/month

Value for money

4.5

0.4

4.1

What users say about GoToConnect's value for money

Its a good service for the price. I like the phone they provided.

HF

Harvey F.

Jive is extremely cost competitive and willing to accommodate their clients' needs.

DG

Desiree G.

Features

Total

52

87

86

features in common

52

features in common

GoToConnect's unique features

Contact Management
Electronic Signature
Multiple Parties
Softphone

RingCentral Contact Center's unique features

Interaction Tracking
Automated Routing
Call Tracking Metrics
Agent Interface

Categories in common

LiveAgent

4.7

(1k)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.6

4.1

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Features

Total

56

190

86

features in common

56

features in common

LiveAgent's unique features

Labeling
Complaint Management
Contact Management
Self Service Portal

RingCentral Contact Center's unique features

Performance Management
Lead Distribution
Multi-User Collaboration
Employee Management

Categories in common

InfoFlo

(82)

All-in-One CRM Software Solution

Pricing

Value for money

4.6

0.5

4.1

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

A cost effective and simple solution to my problem.

Martin C.

Features

Total

49

126

86

features in common

49

features in common

InfoFlo's unique features

Trust Accounting
Role-Based Permissions
Billing & Invoicing
Invoice Management

RingCentral Contact Center's unique features

Multi-User Collaboration
File Sharing
Reporting & Statistics
Historical Trend Analysis

Categories in common

Freshcaller

3.8

(24)

Modern Phone System for customer support & sales

Pricing

Starting from

$15/month

Value for money

3.7

0.4

4.1

What users say about Freshcaller's value for money

Get entire call history with cost and recordings. Cost effective compared to larger companies.

Mian M.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Features

Total

37

65

86

features in common

37

features in common

Freshcaller's unique features

Remote Access/Control
Call Screening
Alerts/Notifications
Softphone

RingCentral Contact Center's unique features

Real Time Reporting
Single Sign On
Campaign Management
Survey/Poll Management

Categories in common

Ring4

(14)

Second phone number app for texting and calling

Pricing

Starting from

$9.99/month

Value for money

4.5

0.4

4.1

What users say about Ring4's value for money

A cost effective alternative to buying another SIM when working across two countries. Able to take calls when I am in either country.

MR

Mark R.

This software has an easy set up, links all your existing contacts, and allows you to talk/text without having to pay your phone company a bunch of money.

RH

Rochae H.

Features

Total

20

46

86

features in common

20

features in common

Ring4's unique features

VoIP
Contact Management
Real Time Screen Sharing
Screen Sharing

RingCentral Contact Center's unique features

Real-Time Chat
Social Media Integration
Event Triggered Actions
Lead Distribution

Categories in common

Ricochet360

(23)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

42

102

86

features in common

42

features in common

Ricochet360's unique features

Workflow Management
Call Disposition
Lead Generation
Channel Management

RingCentral Contact Center's unique features

Distribution Management
Real Time Analytics
Calendar Management
Multiple Scripts

Categories in common

Noble Suite

3.9

(12)

Omnichannel contact management with compliance

Pricing

Value for money

3.3

0.8

4.1

What users say about Noble Suite's value for money

The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

SR

Sara R.

I would recommend this dialer to anyone but I would warn of the sticker shock pricing.

PL

Paul L.

Features

Total

26

36

86

features in common

26

features in common

Noble Suite's unique features

Contact Management
Knowledge Base Management
FCC Compliance
Call Transfer

RingCentral Contact Center's unique features

Customizable Reports
Request Assignment
Multi-Channel Communication
Lead Distribution

Categories in common

3CX

(231)

3CX communications system. Web & mobile apps (Android, iOS)

Pricing

Starting from

€350

Value for money

4.3

0.2

4.1

What users say about 3CX's value for money

The service could improve a lot if they commissioned it well. I just really hope that my organization could get the money's worth for the service.

AR

Anonymous Reviewer

This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal.

Ryan G.

Features

Total

37

79

86

features in common

37

features in common

3CX's unique features

Status Tracking
Help Desk Management
Automatic Backup
Purchasing & Receiving

RingCentral Contact Center's unique features

Social Media Integration
Interaction Tracking
VoIP Connection
Calendar Management

Categories in common

Twilio

(245)

Voice and messaging for your web and mobile applications

Pricing

Starting from

$0.01

Value for money

4.3

0.2

4.1

What users say about Twilio's value for money

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

AR

Anonymous Reviewer

The costs are probably the single best thing about Twilio.

GW

Gary W.

Features

Total

38

77

86

features in common

38

features in common

Twilio's unique features

Data Collection
2-Way Messaging
Mobile Coupons
Text-to-Win

RingCentral Contact Center's unique features

Predictive Dialer
Caller ID
VoIP Connection
Data Import/Export

Categories in common

Aircall

4.3

(220)

Phone system for support and sales teams

Pricing

Starting from

$30/month

Value for money

4.1

What users say about Aircall's value for money

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

The application is very much cost effective in comparison to the features it provides.

MK

Murali K.

Features

Total

51

102

86

features in common

51

features in common

Aircall's unique features

Integrations Management
Real-time Updates
Call Screening
Callback Scheduling

RingCentral Contact Center's unique features

Distribution Management
Fax Management
Alerts / Escalation
Survey/Poll Management

Categories in common

Dialpad

4.3

(409)

Cloud communications system for enterprises

Pricing

Starting from

$15

Value for money

4.4

0.3

4.1

What users say about Dialpad's value for money

Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

MR

Mike R.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

KB

Kate B.

Features

Total

36

82

86

features in common

36

features in common

Dialpad's unique features

Self Service Portal
AI/Machine Learning
Employee Directory
Call Queues

RingCentral Contact Center's unique features

Predictive Dialer
Interaction Tracking
Campaign Management
Data Import/Export

Categories in common

Kixie PowerCall

(148)

Ultra-reliable, easily-automated calling & texting for sales

Pricing

Starting from

$29/month

Value for money

4.7

0.6

4.1

What users say about Kixie PowerCall's value for money

Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

Saved us a ton of money for a simple trackable dialer.

Rowdie Mitch G.

Features

Total

37

74

86

features in common

37

features in common

Kixie PowerCall's unique features

Power Dialer
Customer Accounts
SMS Messaging
Call Conferencing

RingCentral Contact Center's unique features

Predictive Dialer
Multi-Channel Communication
Alerts / Escalation
Data Import/Export

Categories in common

VoIPstudio

(26)

VoIP phone service provider for staff communication

Pricing

Starting from

$4.99/month

Value for money

4.8

0.7

4.1

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

This is an incredibly cost effective system and it's quite packed with features.

Sol S.

Features

Total

34

64

86

features in common

34

features in common

VoIPstudio's unique features

Call List Management
Built-In Database
Role-Based Permissions
Employee Portal

RingCentral Contact Center's unique features

Predictive Dialer
Single Sign On
Alerts / Escalation
Data Import/Export

Categories in common

Talkdesk

(664)

The world's leading cloud-based contact center software.

Pricing

Value for money

4.5

0.4

4.1

What users say about Talkdesk's value for money

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Reasonable pricing model that supports our needs.

AR

Anonymous Reviewer

Features

Total

46

96

86

features in common

46

features in common

Talkdesk's unique features

VoIP
Activity Management
SIP Trunking
Alerts/Notifications

RingCentral Contact Center's unique features

Call Transcription
Prospecting Tools
Campaign Management
Mobile Access

Categories in common

Call Center Studio

(37)

Cloud-based call center management software

Pricing

Value for money

4.7

0.6

4.1

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Features

Total

46

91

86

features in common

46

features in common

Call Center Studio's unique features

Self Service Portal
List Management
SIP Trunking
Preview Dialer

RingCentral Contact Center's unique features

Video Conferencing
Chatbot
Calendar Management
Keyword Tracking

Categories in common

PhoneBurner

(141)

Power dialer & outbound sales acceleration software for SMBs

Pricing

Starting from

$149/month

Value for money

4.7

0.6

4.1

What users say about PhoneBurner's value for money

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Features

Total

31

100

86

features in common

31

features in common

PhoneBurner's unique features

Monitoring
Alerts/Notifications
Workflow Management
Inbound Reporting

RingCentral Contact Center's unique features

Predictive Dialer
Multi-User Collaboration
VoIP Connection
Mobile Access

Categories in common

Virtual PBX

(22)

Trusted VoIP for any office, anywhere.

Pricing

Starting from

$14.99/month

Value for money

4.8

0.7

4.1

What users say about Virtual PBX's value for money

Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.

JO

Jason O.

The price cannot be beat. I am happy with the service and customer service.

MS

Marc S.

Features

Total

35

68

86

features in common

35

features in common

Virtual PBX's unique features

Alerts/Notifications
Call List Management
Communication Management
Call Transfer

RingCentral Contact Center's unique features

Request Assignment
Manual Dialer
Alerts / Escalation
Reporting & Statistics

Categories in common

Contact Cloud

(4)

Omnichannel call center and business phone system

Features

Total

25

35

86

features in common

25

features in common

Contact Cloud's unique features

Contact Management
Scheduled Messaging
2-Way Messaging
MMS

RingCentral Contact Center's unique features

On-Demand Recording
Social Media Integration
Distribution Management
Contact Database

Categories in common

InGenius

(5)

Computer telephony integration to fuel efficiency

Features

Total

31

60

86

features in common

31

features in common

InGenius' unique features

Hotkeys
VoIP
Dashboard
Activity Management

RingCentral Contact Center's unique features

Multiple Scripts
Video Conferencing
Alerts / Escalation
Reporting & Statistics

Categories in common

CallRail

(133)

Call Tracking & Analytics

Pricing

Starting from

$45/month

Value for money

4.4

0.3

4.1

What users say about CallRail's value for money

Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.

AR

Anonymous Reviewer

Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure.

AR

Anonymous Reviewer

Features

Total

18

32

86

features in common

18

features in common

CallRail's unique features

Call Reporting
Multi-Campaign
Alerts/Notifications
Call Tracking

RingCentral Contact Center's unique features

Quality Management
Social Media Integration
Real Time Reporting
CRM

Categories in common

Playvox

(70)

Quality Assurance Software for customer service teams.

Features

Total

21

78

86

features in common

21

features in common

Playvox's unique features

Performance Appraisal
Historical Reporting
Customization
Forum / Discussion Board

RingCentral Contact Center's unique features

Lead Distribution
Social Media Integration
Event Triggered Actions
On-Demand Recording

Categories in common

uContact

(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

48

88

86

features in common

48

features in common

uContact's unique features

List Management
Campaign Planning
Power Dialer
Video Call Recording

RingCentral Contact Center's unique features

Call Transcription
Fax Management
VoIP Connection
Mobile Access

Categories in common

Agile CRM

4.2

(405)

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.2

0.1

4.1

What users say about Agile CRM's value for money