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RingCentral Contact Center Logo

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

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RingCentral Contact Center Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


NICE CXone logo

NICE CXone

4.2
(518)

Cloud Contact Center Software

Features

Total

NICE CXone logo
RingCentral Contact Center logo

62

129

87

features in common

62

features in common

NICE CXone logo

NICE CXone's unique features

  • Rules-Based Workflow

  • Power Dialer

  • Customer Database

  • Customer History

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Single Sign On

  • Lead Management

  • Customizable Reports

  • Data Import/Export

Pricing

Starting from

$100/month

Value for money

NICE CXone logo
4.0
RingCentral Contact Center logo
4.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
AvatarImg

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Talkdesk logo

Talkdesk

4.5
(680)

The world's leading cloud-based contact center software.

Features

Total

Talkdesk logo
RingCentral Contact Center logo

64

106

87

features in common

64

features in common

Talkdesk logo

Talkdesk's unique features

  • Answering Machine Detection

  • VoIP

  • Automatic Lead Distribution

  • Support Ticket Tracking

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Single Sign On

  • Caller Profiles

  • Campaign Management

  • Mobile Access

Pricing

Value for money

Talkdesk logo
4.5

0.5

RingCentral Contact Center logo
4.0

What users say about Talkdesk's value for money

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.

JM

Jessamine M.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

CT

Christian T.

Twilio logo

Twilio

4.6
(301)

Voice and messaging for your web and mobile applications

Features

Total

Twilio logo
RingCentral Contact Center logo

40

78

87

features in common

40

features in common

Twilio logo

Twilio's unique features

  • Data Collection

  • Mobile Alerts

  • Mobile Coupons

  • MMS

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Email Management

  • Caller ID

  • VoIP Connection

  • Call Reporting

Pricing

Starting from

$0.01

Value for money

Twilio logo
4.3

0.3

RingCentral Contact Center logo
4.0

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Genesys Cloud CX logo

Genesys Cloud CX

4.2
(134)

Mobile optimized cloud call center with multichannel routing

Features

Total

Genesys Cloud CX logo
RingCentral Contact Center logo

68

125

87

features in common

68

features in common

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Multiple Parties

  • Self Service Portal

  • VoIP

  • Telemarketing Management

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Lead Management

  • Call Tracking Metrics

  • Contact Management

  • Event Triggered Actions

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.0
RingCentral Contact Center logo
4.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Connect First logo

Connect First

4.5
(52)

Omni-channel cloud contact center

Features

Total

Connect First logo
RingCentral Contact Center logo

48

55

87

features in common

48

features in common

Connect First logo

Connect First's unique features

  • Voice Customization

  • Automatic Lead Distribution

  • Answering Machine Detection

  • Call Scheduling

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Event Triggered Actions

  • File Sharing

  • Contact Management

  • Data Import/Export

Pricing

Value for money

Connect First logo
4.3

0.3

RingCentral Contact Center logo
4.0

What users say about Connect First's value for money

Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees.
AvatarImg

Morgan T.

Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across.

DG

Derick G.

Five9 logo

Five9

4.2
(409)

Cloud contact and call center software

Features

Total

Five9 logo
RingCentral Contact Center logo

74

124

87

features in common

74

features in common

Five9 logo

Five9's unique features

  • Customizable Templates

  • FCC Compliance

  • Text Analysis

  • AI/Machine Learning

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Activity Tracking

  • Conferencing

  • Fax Management

  • Contact Management

Pricing

Starting from

$100/month

Value for money

Five9 logo
4.0
RingCentral Contact Center logo
4.0

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

ChaseData CCaaS logo

ChaseData CCaaS

4.8
(138)

Cloud-based call center solution for SMBs

Features

Total

ChaseData CCaaS logo
RingCentral Contact Center logo

50

87

87

features in common

50

features in common

ChaseData CCaaS logo

ChaseData CCaaS's unique features

  • FTC Compliance

  • Call Screening

  • Alerts/Notifications

  • Open Database Design

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Video Conferencing

  • File Sharing

  • Call Reporting

  • Keyword Tracking

Pricing

Value for money

ChaseData CCaaS logo
4.6

0.6

RingCentral Contact Center logo
4.0

What users say about ChaseData CCaaS's value for money

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

WD

Wayne D.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

BH

Brian H.

Aircall logo

Aircall

4.3
(294)

Phone system for support and sales teams

Features

Total

Aircall logo
RingCentral Contact Center logo

56

98

87

features in common

56

features in common

Aircall logo

Aircall's unique features

  • Real Time Notifications

  • Automated Attendant

  • Time Zone Tracking

  • Integrations Management

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Performance Management

  • Call Tracking Metrics

  • Multi-Channel Communication

  • Call Center Integration

Pricing

Starting from

$30/month

Value for money

Aircall logo
4.1

0.1

RingCentral Contact Center logo
4.0

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Bright Pattern logo

Bright Pattern

4.7
(98)

Cloud Contact Center Software with Embedded AI

Features

Total

Bright Pattern logo
RingCentral Contact Center logo

48

73

87

features in common

48

features in common

Bright Pattern logo

Bright Pattern's unique features

  • Dashboard

  • Support Ticket Management

  • Customer Database

  • Real Time Notifications

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Video Conferencing

  • Text to Speech

  • Contact Management

  • Mobile Access

Pricing

Starting from

$70/month

Value for money

Bright Pattern logo
4.8

0.8

RingCentral Contact Center logo
4.0

What users say about Bright Pattern's value for money

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

The features and functionality are industry best practice, but the people and support are amazing.

EB

Eric B.

Call Center Studio logo

Call Center Studio

4.5
(47)

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Features

Total

Call Center Studio logo
RingCentral Contact Center logo

73

125

87

features in common

73

features in common

Call Center Studio logo

Call Center Studio's unique features

  • Employee Coaching Tools

  • Voice Customization

  • Template Management

  • Self Service Portal

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Caller Profiles

  • Call Tracking Metrics

  • Call Center Integration

  • File Sharing

Pricing

Value for money

Call Center Studio logo
4.7

0.7

RingCentral Contact Center logo
4.0

What users say about Call Center Studio's value for money

But the most good part is customer support. They are all friendly and helpful.

AR

Anonymous Reviewer

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

fb

fatih boran b.

Rescue logo

Rescue

4.6
(142)

Remote support for helpdesks, call centers and organizations

Features

Total

Rescue logo
RingCentral Contact Center logo

27

66

87

features in common

27

features in common

Rescue logo

Rescue's unique features

  • Real Time Screen Sharing

  • Incident Management

  • Remote Support

  • Problem Management

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Customizable Reports

  • Keyword Tracking

  • Real Time Reporting

  • Contact Database

Pricing

Starting from

$108.25/month

Value for money

Rescue logo
4.2

0.2

RingCentral Contact Center logo
4.0

What users say about Rescue's value for money

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

NR

Nathanial R.

Categories in common

Dialpad logo

Dialpad

4.4
(456)

Cloud communications system for enterprises

Features

Total

Dialpad logo
RingCentral Contact Center logo

40

74

87

features in common

40

features in common

Dialpad logo

Dialpad's unique features

  • PBX

  • Alerts/Notifications

  • Call Conferencing

  • Sentiment Analysis

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Predictive Dialer

  • Computer Telephony Integration

  • Campaign Management

  • Survey/Poll Management

Pricing

Starting from

$15

Value for money

Dialpad logo
4.4

0.4

RingCentral Contact Center logo
4.0

What users say about Dialpad's value for money

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

DC

Darien C.

XCALLY logo

XCALLY

4.8
(92)

Omnichannel contact center management

Features

Total

XCALLY logo
RingCentral Contact Center logo

54

61

87

features in common

54

features in common

XCALLY logo

XCALLY's unique features

  • VoIP

  • Automated Attendant

  • SMS Messaging

  • PBX

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Single Sign On

  • Call Center Integration

  • Call Tracking Metrics

  • On-Demand Recording

Pricing

Value for money

XCALLY logo
4.7

0.7

RingCentral Contact Center logo
4.0

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
AvatarImg

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

PhoneBurner logo

PhoneBurner

4.8
(158)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

PhoneBurner logo
RingCentral Contact Center logo

52

126

87

features in common

52

features in common

PhoneBurner logo

PhoneBurner's unique features

  • Automatic Lead Distribution

  • Tagging

  • Pre-recorded Messages

  • Reminders

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Single Sign On

  • Workforce Management

  • Alerts / Escalation

  • Keyword Tracking

Pricing

Starting from

$124/month

Value for money

PhoneBurner logo
4.7

0.7

RingCentral Contact Center logo
4.0

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

Contact Cloud logo

Contact Cloud

5.0
(5)

Omnichannel call center and business phone system

Features

Total

Contact Cloud logo
RingCentral Contact Center logo

26

35

87

features in common

26

features in common

Contact Cloud logo

Contact Cloud's unique features

  • Automated Responses

  • Mass Texting

  • Scheduled Messaging

  • Mobile Coupons

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • On-Demand Recording

  • Multiple Scripts

  • Call Tracking

  • Real Time Data

Alvaria Cloud logo

Alvaria Cloud

4.4
(16)

The Premier Enterprise Cloud Contact Center Solution

Features

Total

Alvaria Cloud logo
RingCentral Contact Center logo

37

38

87

features in common

37

features in common

Alvaria Cloud logo

Alvaria Cloud's unique feature

  • Alerts/Notifications

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Multiple Scripts

  • Event Triggered Actions

  • Contact Management

  • Call Transfer

Pricing

Value for money

Alvaria Cloud logo
4.1

0.1

RingCentral Contact Center logo
4.0

What users say about Alvaria Cloud's value for money

The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

DM

David M.

It's a great product recommendable to use especially for big brands to help in supporting their customers.

RS

RONALD S.

Categories in common

Dialer360 logo

Dialer360

4.7
(25)

Call center dialer software

Features

Total

Dialer360 logo
RingCentral Contact Center logo

23

23

87

features in common

23

features in common

Dialer360 logo

Dialer360's unique features

  • No unique features

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Call Tracking Metrics

  • Agent Interface

  • Social Media Integration

  • Video Conferencing

Pricing

Starting from

$25/month

Value for money

Dialer360 logo
4.7

0.7

RingCentral Contact Center logo
4.0

What users say about Dialer360's value for money

The best thing about it is the ease of use and the interactive user interface and the thing that makes it truly great is the customer support.

AS

Abhishek S.

This service is fabulous and I like it. Especially, the uploading the leads is so easy to use.

AB

Abdul B.

Categories in common

CallTrackingMetrics logo

CallTrackingMetrics

4.5
(67)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

CallTrackingMetrics logo
RingCentral Contact Center logo

70

125

87

features in common

70

features in common

CallTrackingMetrics logo

CallTrackingMetrics' unique features

  • FCC Compliance

  • Automated Responses

  • Campaign Scheduling

  • Process/Workflow Automation

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Progressive Dialer

  • Contact Database

  • Surveys & Feedback

  • Scheduled Recording

Pricing

Starting from

$39/month

Value for money

CallTrackingMetrics logo
4.4

0.4

RingCentral Contact Center logo
4.0

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.

AF

Andy F.

SpitFire logo

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

SpitFire logo
RingCentral Contact Center logo

33

43

87

features in common

33

features in common

SpitFire logo

SpitFire's unique features

  • FCC Compliance

  • Call Disposition

  • VoIP

  • Preview Dialer

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Real Time Monitoring

  • Multi-Channel Communication

  • Reporting & Statistics

  • Voice Mail

Pricing

Starting from

$70/month

Value for money

SpitFire logo
3.9

0.1

RingCentral Contact Center logo
4.0

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

InGenius logo

InGenius

4.8
(5)

Computer telephony integration to fuel efficiency

Features

Total

InGenius logo
RingCentral Contact Center logo

38

55

87

features in common

38

features in common

InGenius logo

InGenius' unique features

  • Lead Capture

  • Search/Filter

  • Engagement Tracking

  • Performance Metrics

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Multiple Scripts

  • Interaction Tracking

  • Contact Management

  • Reporting & Statistics

3CX logo

3CX

4.5
(259)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

3CX logo
RingCentral Contact Center logo

62

113

87

features in common

62

features in common

3CX logo

3CX's unique features

  • Access Controls/Permissions

  • Progress Tracking

  • Search/Filter

  • SIP Trunking

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Chatbot

  • Automatic Outbound Dialer

  • Agent Interface

  • Campaign Management

Pricing

Starting from

$145/year

Value for money

3CX logo
4.3

0.3

RingCentral Contact Center logo
4.0

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

CloudTalk logo

CloudTalk

4.4
(243)

Cloud-based call center software for sales and support teams

Features

Total

CloudTalk logo
RingCentral Contact Center logo

71

134

87

features in common

71

features in common

CloudTalk logo

CloudTalk's unique features

  • FCC Compliance

  • Sentiment Analysis

  • Virtual Extensions

  • Knowledge Base Management

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Multi-Channel Management

  • Scheduled Recording

  • Surveys & Feedback

  • Performance Management

Pricing

Starting from

$25/month

Value for money

CloudTalk logo
4.3

0.3

RingCentral Contact Center logo
4.0

What users say about CloudTalk's value for money

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

AR

Anonymous Reviewer

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
AvatarImg

Julius T.

Convoso logo

Convoso

4.5
(40)

Dial Smarter, Not Harder

Features

Total

Convoso logo
RingCentral Contact Center logo

46

66

87

features in common

46

features in common

Convoso logo

Convoso's unique features

  • Customer Segmentation

  • FCC Compliance

  • Lead Generation

  • Sales Activity Management

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Call Transcription

  • Text to Speech

  • VoIP Connection

  • Voice Mail

Pricing

Starting from

$90/month

Value for money

Convoso logo
4.3

0.3

RingCentral Contact Center logo
4.0

What users say about Convoso's value for money

It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.

BH

Brian H.

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(562)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
RingCentral Contact Center logo

49

168

87

features in common

49

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Utility Billing

  • Categorization/Grouping

  • Problem Management

  • Equipment Maintenance

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Video Conferencing

  • Text to Speech

  • Contact Management

  • Voice Mail

Pricing

Value for money

Salesforce Service Cloud logo
4.1

0.1

RingCentral Contact Center logo
4.0

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
AvatarImg

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Softdial Contact Center logo

Softdial Contact Center

5.0
(4)

All blended omnichannel CCaaS cloud contact center platform

Features

Total

Softdial Contact Center logo
RingCentral Contact Center logo

57

67

87

features in common

57

features in common

Softdial Contact Center logo

Softdial Contact Center's unique features

  • Help Desk Management

  • Call Scheduling

  • SMS Messaging

  • Automatic Lead Distribution

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Contact Database

  • On-Demand Recording

  • Chatbot

  • Call Tagging

Enghouse Contact Center logo

Enghouse Contact Center

4.5
(15)

Cloud-based contact center platform

Features

Total

Enghouse Contact Center logo
RingCentral Contact Center logo

57

59

87

features in common

57

features in common

Enghouse Contact Center logo

Enghouse Contact Center's unique features

  • Alerts/Notifications

  • Customer History

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Conversion Tracking

  • On-Demand Recording

  • Single Sign On

  • Conferencing

Pricing

Starting from

$75/month

Value for money

Enghouse Contact Center logo
4.2

0.2

RingCentral Contact Center logo
4.0

What users say about Enghouse Contact Center's value for money

What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients.
AvatarImg

Sergio C.

When we upgraded to an Avaya phone system the transistion was flawless. With that any upgrades for version upgrades have been flawless.

KS

Keith S.

Categories in common

Ricochet360 logo

Ricochet360

4.7
(26)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

Ricochet360 logo
RingCentral Contact Center logo

46

96

87

features in common

46

features in common

Ricochet360 logo

Ricochet360's unique features

  • Referral Tracking

  • Task Management

  • Call Management

  • Dashboard

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Video Conferencing

  • File Sharing

  • Data Import/Export

  • Third Party Integrations

Pricing

Value for money

Ricochet360 logo
4.7

0.7

RingCentral Contact Center logo
4.0

What users say about Ricochet360's value for money

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

BH

Brittany H.

It has been a very easy transition and the experience has been great.

CG

Corey G.

Freshdesk Contact Center logo

Freshdesk Contact Center

3.8
(29)

Modern Phone System for customer support & sales

Features

Total

Freshdesk Contact Center logo
RingCentral Contact Center logo

42

64

87

features in common

42

features in common

Freshdesk Contact Center logo

Freshdesk Contact Center's unique features

  • Alerts/Notifications

  • VoIP

  • Dashboard

  • Virtual Call Center

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Event Triggered Actions

  • Chatbot

  • Campaign Management

  • Keyword Tracking

Pricing

Starting from

$15/month

Value for money

Freshdesk Contact Center logo
3.8

0.2

RingCentral Contact Center logo
4.0

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
RingCentral Contact Center logo

48

143

87

features in common

48

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Customizable Fields

  • Customizable Forms

  • Full Text Search

  • Customer History

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Call Transcription

  • Fax Management

  • Contact Management

  • Voice Mail

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.5

RingCentral Contact Center logo
4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
AvatarImg

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

CallRail logo

CallRail

4.5
(150)

Call Tracking & Analytics

Features

Total

CallRail logo
RingCentral Contact Center logo

48

66

87

features in common

48

features in common

CallRail logo

CallRail's unique features

  • Lead Capture

  • Lead Distribution

  • Performance Metrics

  • Call Disposition

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Auto-Dialer

  • File Sharing

  • Contact Management

  • Survey/Poll Management

Pricing

Starting from

$45/month

Value for money

CallRail logo
4.4

0.4

RingCentral Contact Center logo
4.0

What users say about CallRail's value for money

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

AR

Anonymous Reviewer

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
AvatarImg

Trezelle M.

GoTo Connect logo

GoTo Connect

4.5
(610)

The first-ever truly unified voice and video solution.

Features

Total

GoTo Connect logo
RingCentral Contact Center logo

52

97

87

features in common

52

features in common

GoTo Connect logo

GoTo Connect's unique features

  • Task Management

  • Multiple Parties

  • SIP Trunking

  • Call Queues

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Call Transcription

  • Activity Dashboard

  • Reporting & Statistics

  • Call Reporting

Pricing

Starting from

$19.95/month

Value for money

GoTo Connect logo
4.5

0.5

RingCentral Contact Center logo
4.0

What users say about GoTo Connect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

FluentStream logo

FluentStream

4.6
(64)

A cloud-based business phone service

Features

Total

FluentStream logo
RingCentral Contact Center logo

40

61

87

features in common

40

features in common

FluentStream logo

FluentStream's unique features

  • Help Desk Management

  • Outbound Reporting

  • Telemarketing Management

  • Virtual Assistant

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Third Party Integrations

  • Interaction Tracking

  • Contact Management

  • Call Reporting

Pricing

Starting from

$20/month

Value for money

FluentStream logo
4.6

0.6

RingCentral Contact Center logo
4.0

What users say about FluentStream's value for money

The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.

JL

Joseph L.

FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.

JG

Jonathan G.

Kixie PowerCall logo

Kixie PowerCall

4.7
(190)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

Kixie PowerCall logo
RingCentral Contact Center logo

48

82

87

features in common

48

features in common

Kixie PowerCall logo

Kixie PowerCall's unique features

  • Multiple Parties

  • Alerts/Notifications

  • Open Database Design

  • Lead Capture

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Real Time Reporting

  • Call Scripting

  • Alerts / Escalation

  • Mobile Access

Pricing

Starting from

$35/month

Value for money

Kixie PowerCall logo
4.6

0.6

RingCentral Contact Center logo
4.0

What users say about Kixie PowerCall's value for money

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

AH

Andrew H.

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Adversus logo

Adversus

4.8
(18)

Cloud-based dialer & CRM solution

Features

Total

Adversus logo
RingCentral Contact Center logo

39

53

87

features in common

39

features in common

Adversus logo

Adversus' unique features

  • FTC Compliance

  • Multi-Campaign

  • Call Disposition

  • Power Dialer

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Third Party Integrations

  • Single Sign On

  • VoIP Connection

  • Voice Mail

Pricing

Starting from

$160/month

Value for money

Adversus logo
4.9

0.9

RingCentral Contact Center logo
4.0

What users say about Adversus' value for money

You want the best for your business. Because this is only if you want the best.

KP

Kristoffer P.

The dialed is awesome and when you look into it more, it can do a lot, and often when I have something new in the dialer and in the hole system, they are ahead of me, and already on it.

KP

Kristoffer P.

Balto logo

Balto

4.7
(7)

Call center phone coaching for sales & customer service reps

Features

Total

Balto logo
RingCentral Contact Center logo

24

41

87

features in common

24

features in common

Balto logo

Balto's unique features

  • Employee Coaching Tools

  • Sales Reports

  • Feedback Management

  • Performance Metrics

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Call Tracking Metrics

  • On-Demand Recording

  • Keyword Tracking

  • Predictive Dialer

Categories in common

Alvaria CX Suite logo

Alvaria CX Suite

4.0
(15)

Turn your customer experience into a competitive advantage.

Features

Total

Alvaria CX Suite logo
RingCentral Contact Center logo

30

34

87

features in common

30

features in common

Alvaria CX Suite logo

Alvaria CX Suite's unique features

  • FTC Compliance

  • Call Scheduling

  • Compliance Management

  • FCC Compliance

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Real Time Monitoring

  • Multi-Channel Communication

  • Customizable Reports

  • VoIP Connection

Pricing

Value for money

Alvaria CX Suite logo
3.5

0.5

RingCentral Contact Center logo
4.0

What users say about Alvaria CX Suite's value for money

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

wolkvox logo

wolkvox

4.6
(58)

Communication management system for contact centers

Features

Total

wolkvox logo
RingCentral Contact Center logo

63

103

87

features in common

63

features in common

wolkvox logo

wolkvox's unique features

  • Power Dialer

  • Lead Generation

  • Sales Pipeline Management

  • Document Storage

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Call Center Integration

  • File Transfer

  • Mobile Access

  • Event Triggered Actions

Pricing

Value for money

wolkvox logo
4.6

0.6

RingCentral Contact Center logo
4.0

What users say about wolkvox's value for money

The product is a great promise, we need to work around to make it fully work.

YM

Yanina M.

Easy of use, comprehensive, lot of tutorials on Youtube.

AF

Adrian F.

RingCentral Engage Voice logo

RingCentral Engage Voice

5.0
(1)

Outbound contact center software for business of all sizes

Features

Total

RingCentral Engage Voice logo
RingCentral Contact Center logo

21

28

87

features in common

21

features in common

RingCentral Engage Voice logo

RingCentral Engage Voice's unique features