RingCentral Contact Center Alternatives

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. Read more about Ytel Platform

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. Read more about NICE inContact We also integrate with leading CRMs like Salesforce to simplify the agent experience. NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9

An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more. Read more about Cloudagent

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Read more about MiContact Center

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools. Read more about Magnetic North

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements. Read more about Smart Queue by AVOXI

A leading cloud native contact center that serves more than 1,000 companies across the globe. Read more about Sharpen

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Read more about LiveOps Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Read more about Bright Pattern

8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more. Read more about 8x8 Virtual Office

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we pro… Read more about Vocalcomvide you with a complete set of tools to engage with your customers across any channels and increase sales — Vocalcom contact center software equips already 3.500+ businesses of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains.

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place. Read more about AireContact

Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses. Read more about iTouchVision Call Centre

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. Read more about simplyCT It is mainly used by call centers and contact center to provide superior customer services.

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring. Read more about Focus Contact Center

Contact center and predictive dialler for call centers on one single platform with CRM integration. Read more about Autom8 Enterprise

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about ShoreTel

Builds user-centric applications from existing systems free from the underlying technical complexity in a safe, governed framework. Read more about Corizon

Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses. Read more about eSpace Contact Center

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Read more about PhoneBurner

UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR. Read more about UJET

Twilio Programmable Voice enables organizations to build a custom call experience using a scalable API, and control communication using code. Users can embed calling into any application to enable conversations via any platform. The Voice API allows users to make, manage and route calls to anywhere. Read more about Twilio Programmable Voice

Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

CrazyCall is cloud telephony solution for business which allows sales professionals to replace their handset with a CRM-enabled, web-based software that offers call recording, local telephone numbers, lead generation, real-time reporting, cold-call campaign automation, and more… Read more about CrazyCall

Kixie is the fastest way to make more sales calls. Kixie PowerCall is a powerful sales dialer with local presence dialing, intelligent CRM integration, and enterprise phone service all in one. Read more about Kixie

Aspect Quality Management software enables contact center managers to monitor & measure the performance of individual agents and identify customer experience issues. Evaluate interactions as a supervisor, agent, and customer, sample calls with built-in speech analytics, and do ad hoc searches. Read more about Aspect Quality Management

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Read more about RingCentral

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge. Read more about ProcedureFlow

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions. Read more about Pims Auto Dialer

TRACK is a cloud-based hospitality software for vacation rentals & resort industry that enables business owners to manage property, CRM, and reservation sales. Read more about TRACK

Use ClickPoint Software solutions to manage leads, calls, contacts, tasks, and improve lead quality and quantity while automating your marketing and sales efforts. Read more about SalesExec

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. Read more about CallSquad

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features includ… Read more about VanillaSofting: • queue-based priority lead routing • auto dialing: progressive and preview • logical branch scripting • email drip lead nurturing • mass email • email templates • inbound web lead capture • lead scoring • voice drop of pre-recorded voice mails • call recording, monitoring, whisper & barge • ACD queues • Screen pops VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability. Read more about ChaseData

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more. Read more about Newfies-Dialer

T-Max Predictive Dialer is an inbound/outbound CRM dialing system for sales, marketing & collections teams with the aim of collecting more live contacts. Read more about T-Max Predictive Dialer

Fenero is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more. Read more about Fenero

XenCALL is an all-in-one CRM and VoIP predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone. Read more about XenCALL

Dixa is a cloud-based customer service platform that combines chat, email, and calls in a single interface, with real-time monitoring, built-in CRM, and more. Read more about Dixa

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat. Read more about VICIdial

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more. Read more about EducationFolder

Cloud-based contact center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application

Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service. Read more about Aspect Via

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall

Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating critical knowledge easy. Read more about Shelf

Twilio Flex is a fully programmable cloud contact center solution which allows companies to instantly deploy an omnichannel contact center and customize discrete components including interaction routing, communication channels, workflows, UI & reporting to meet the unique needs of the organization… Read more about Twilio Flex

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface… Read more about InfoFlo

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Read more about Freshcaller

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication. Read more about Plum Voice Hosted IVR

Aspect CXP Pro is a solution for building, implementing & maintaining self-service interactive voice response (IVR) applications for inbound & outbound contact. Read more about Aspect CXP Pro

ETS is a voice, IVR & customer experience testing suite which records & analyses replicated real-world calls to identify & rectify faults in real-time. Read more about ETS

TeleCapture is a phone call tracking & recording solution for businesses, with local & toll-free numbers for measuring marketing effectiveness, and optimizing conversion rates. With TeleCapture, users can access reports and dashboards to gather insight into how marketing campaigns are performing. Read more about TeleCapture

Jog.ai is a cloud-based call recording platform that automatically records & transcribes calls and indexes the voice data for later access. Read more about Jog.ai

FCS Voice is a voice and digital messaging solution for hotels and resorts of all sizes, promising compatibility with major PABX and property management systems. Read more about FCS Voice

Callcap increases visibility into sales and marketing goals, and overall customer experience with measurable, real-time analytics, alerts, feedback, and more. Read more about Callcap

PhoneWagon is a cloud-based call tracking and automation software that helps businesses monitor marketing campaigns and turn more leads into paying customers. Read more about PhoneWagon

Oreka TR total call recorder is an on-demand call or screen recording solution, offering live monitoring, call exporting, audit trailing, auto-tagging, and more. Read more about Oreka TR

The Chorus Conversation Cloud is an AI-driven tool which is designed to capture and record every sales call and customer-facing meeting to analyze and provide insights. The cloud-based tool aims to help teams become more customer centric, data-driven, and maintain alignment across the organization. Read more about Chorus

Providing call tracking and analytics to more than 75,000 companies and marketing agencies in North America, CallRail's intuitive software helps data-driven marketers optimize the performance of their advertising campaigns and increase sales effectiveness. Read more about CallRail

Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management… Read more about bpm'online CRM, Inside Sales and Customer Service Software).

VeraSMART is a call accounting and reporting solution from Calero, supporting usage monitoring, call tracking, compliance, and more for both wireline and mobile. Read more about VeraSMART

QwikDial is cloud-based predictive/preview dialing software for ARM management with added features include secure payment processing and call recording. Read more about QwikDial

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents. Read more about Freshdesk

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com. Read more about NewVoiceMedia

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more. Read more about Nectar Desk

Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency. Read more about CloudCall

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. Read more about Talkdesk

contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more. Read more about contactSPACE

SolusOne is a Canadian owned and operated company. We specialize in B to B VoIP Solutions, Call Center Solutions, and Software. We can provide you with all the Products and Services you will need to manage Calls, Agents, Customer Relations, and Reporting. Read more about SolusOne

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. Read more about uContact - IVR - Gamification - Recording - WFM

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes. Read more about Noble Solution Suite

Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers. Read more about Connect First

CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center. Read more about CallFire

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations. Read more about Click2Coach

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems. Read more about Virtual Observer

PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemarketing & lead generation. Read more about PhoneCall

Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more. Read more about Track My Leads

Monet Software is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics. Read more about Monet Software

Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports. Read more about Snapforce

Pronexus VBVoice™7 is a powerful rapid application development toolkit for Interactive Voice Response (IVR) solutions. VBVoice enables the creation of feature-rich inbound and outbound IVR applications. IVR solutions built with VBVoice have been deployed by thousands of customers in numerous industries. Read more about VBVoice

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources. Read more about Dezide

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance. Read more about Avaya Aura® Call Center Elite

InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius