All categories

Learn why GetApp is free

RingCentral Contact Center vs Ameyo FusionCX Comparison

Overview

Category Leaders

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive...

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

83

46

17

5

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.0

(10)

5

4

3

2

1

4

3

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Janna was my technical support representative and she was excellent. She had a great attitude.
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

Pros

Not enoughreviews yet

Cons

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.
The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features86
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Transcription
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Conversion Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Distribution Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Heatmaps
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Prospecting Tools
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • VoIP Connection
  • Voice Mail
  • Workflow Configuration
  • Workforce Management
  • Total features49
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Transcription
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Conversion Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Distribution Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Heatmaps
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Prospecting Tools
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • VoIP Connection
  • Voice Mail
  • Workflow Configuration
  • Workforce Management

Integrations

  • Total integrations16
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

RingCentral Contact Center vs. Ameyo FusionCX

See how RingCentral Contact Center and Ameyo FusionCX stack up against each other by comparing features, pricing, ratings, integrations, security & more.

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.