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RingCentral Contact Center vs Calabrio Call Recording Comparison

Overview

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive...

Calabrio Call Recording software enables digital businesses to monitor & record all calls & analyze data, to improve the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

82

45

16

5

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

3.9

(9)

5

4

3

2

1

3

4

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

Janna was my technical support representative and she was excellent. She had a great attitude.
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

Pros

Not enoughreviews yet

Cons

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.
The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.
I was sceptical at first and do not feel that way at all now.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features36
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Customizable Reporting
  • Data Format Management
  • Data Import/Export
  • Data Synchronization
  • Distribution Management
  • Employee Management
  • Feedback Collection
  • HIPAA Compliance
  • Historical Analysis
  • IVR / Voice Recognition
  • Lead Assignment
  • Monitoring
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Search Functionality
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Total features19
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Customizable Reporting
  • Data Format Management
  • Data Import/Export
  • Data Synchronization
  • Distribution Management
  • Employee Management
  • Feedback Collection
  • HIPAA Compliance
  • Historical Analysis
  • IVR / Voice Recognition
  • Lead Assignment
  • Monitoring
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Search Functionality
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Third Party Integration

Integrations

  • Total integrations12
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

RingCentral Contact Center vs. Calabrio Call Recording

See how RingCentral Contact Center and Calabrio Call Recording stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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