RingCentral Contact Center vs JustCall Comparison

RingEX

Dialpad

Aircall

Grasshopper

Zoom Phone

Vonage Contact Center

Love JustCall for quick setup and broad offering for SMB

We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.

We tested 12 companies. JustCall won our business.

Hi Hamlet!
It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.  We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. 

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/ 


justcall helps sales teams and contact centers and support teams

to give an opinion

Hello Aicha, 
Thank you for taking the time to review our product. 

We are glad that you like the user-friendliness and the customer support you receive from JustCall. 

-Team JustCall



We love JustCall

It works great with our CRM System, They need to improve the app on phones. 

Phone App

We mostly call our guests using JustCall. Although there are some areas that we are unable to contact, we always have an option to send message instead.

LPK Team JustCall Review

Hi Michelle, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.  

We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. 

You can follow our latest product updates here - https://justcall.io/updates/

I would say that it is mixed. We haven't found a system we liked better yet. 

JustCall Integrates well with our CRM/Hubspot but spotty call quality. 

Hello Alexander, 
Thanks for taking the time to review our product. We are glad that you like the JustCall+Hubspot integration. 
It is so unfortunate that you had problems with call quality which will soon be forwarded as a complaint to the product team.
 In the meantime, if you face the issue again please raise a ticket here at help@justcall.io (or) contact our customer support. 
we will be there to help you throughout the journey. 




well its going ok, but sholud be better, for example our phone calls doesnt have the recording option and we are trying to contact them a week for that and no response, also the app in the phone the time and dates are wrong , and never update to the right time or right date, i think for the price i am paying should be worth work everyhting and the should contact us fast for the solution

overall ok, but should be better

Hi Ana,

Thank you for your review. 
We are very sorry you had to go through this experience.
Our support team is notified and they will definitely get back to you with a solution soon. 

Thanks for your patience. 


Every company relies on their calling systems to complete tasks.  With JustCall everything is in one platform, from voice mail drops to save time, to bulk texting to contact customers not able to be reached by a phone call . 

JustCall gets it Done!!!

"Hi Lisa, Thank you for sharing your JustCall experience with us! So happy to hear you are enjoying all of our favorite features. Mail us at help@justcall.io . if you face any issue and someone from our team will be sure to resolve any troubles. We have now come up with more advanced features, Do check out https://justcall.io/updates/ . 
"

Function dialer made almost unusable by the crap software they've built around it.  I vocally complain about JustCall dropping calls, crashing, or creating some fresh havok to my team daily. 

Software that's held together by duck tape and a prayer, this company won't last long without a massive technical overhaul. Oh, and there's no way to contact support from in-app.  

Horrible Intergration, dashboard and applications are just slapped together

"We're sorry to hear that you were not satisfied with your experience. If you are still facing these issues, please raise a ticket here at help@justcall.io (or) contact our customer support.
we will be there to help you throughout the journey. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. 
Meanwhile, you can go through our help guides to learn more about our features: https://help.justcall.io/en/"

They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses.

Not for a fit for new, small, or start up businesses 

Compare RingCentral Contact Center and JustCall based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Archiving & Retention

Audio Capture

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Center Management

Call Conferencing

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Caller Profiles

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Conversion Tracking

Customizable Reports

Data Import/Export

Email Management

Employee Database

Employee Management

Employee Scheduling

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

File Transfer

For Call Centers

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Keyword Tracking

Labor Forecasting

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-User Collaboration

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Predictive Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

Screen Capture

Screen Recording

Search/Filter

Sentiment Analysis

Single Sign On

Skills Tracking

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Text to Speech

RingCentral Contact Center

Android

Web-based

Windows

iPad

iPhone

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Janna was my technical support representative and she was excellent. She had a great attitude.

Owner

Lackluster support, misleading plan details. Most of these reviews are suspicious.

Cost reduction consultant

The system is wonderful, most beneficial for small businesses, pricing could be more competitive.

Senior Account Executive

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great.

Project Leader/Marketing Professional Commercial Truck Marketing

I enjoy the functionality and ease of use. It's great on desktop or mobile.

QAPI Coordinator 

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

President

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Director

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

Office Manager

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Marketing Support Manager

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers.

Senior Agent 

I like how it is easy to use for communicating with our client.

Transaction Coordinator

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service.

Marketing Assistant

If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

Sometimes it is difficult to integrate with different softwares.

SCheduler

And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

RingCentral Contact Center screenshot: Flexible, user-friendly analytics

RingCentral Contact Center screenshot: Up-to-the-minute information via easily customizable dashboards

RingCentral Contact Center screenshot: Seamless integration between RingCentral and Salesforce CRM

RingCentral Contact Center screenshot: RingCentral Contact Center Platform


RingCentral Contact Center screenshot: Keep agents happy, engaged, and productive.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

JustCall: All-in-one biz chat (voice, text, email, WhatsApp). AI automates tasks, analyzes calls, & helps your team shine. Trusted by 6,000+ businesses globally. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, global phone numbers in 70+ countries.

RingCentral Contact Center vs JustCall Comparison

RingCentral Contact Center

JustCall

Overview

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