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RingCentral Contact Center vs Zoom Meetings Comparison

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Overview

Category Leaders

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive...

Category Leaders

Zoom is a scalable, cloud based video conferencing & web conferencing platform enabling online meetings, webinars, file sharing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

164

5

4

3

2

1

88

47

20

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

8,350

3,337

436

45

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

EM

Ericka M.

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

EK

Eric K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Pros

What I enjoy most about Zoom is its ease of use, ability to record meetings, and its affordable price point.

DE

Daniel E.

The cost benefit is very good and ease of connection, I can share the screen during meetings, and excellent for my work.

CR

Carmelo Rafael D.

The fact that it is easy to learn, as well as the quit and helpful response from customer service. I am glad it was recommended to me and I will continue to help others by doing the same.

RS

Ryan S.

Cons

Lackluster support, misleading plan details. Most of these reviews are suspicious.

MA

Mohammad A.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

GF

Greg F.

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

JT

Jerry T.

Cons

I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.

DG

Daviti G.

If I do have problems sharing my screen, etc. then I have to typically leave zoom and re-enter the meeting. It always solves the problem but is an annoyance.
AvatarImg

Josh A.

There has been a few times where Zoom doesn't work well with my internet and I'll randomly be dropped from calls with no warning.
AvatarImg

Allie L.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features87
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Archiving & Retention
  • Attendance Management
  • Attendee Management
  • Audience Engagement
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Reminders
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Management
  • File Sharing
  • File Transfer
  • HD Audio/Video
  • Host Controls
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Internal Meetings
  • Keyword Tracking
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multiple Camera Feeds
  • Multiple Scripts
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled Recording
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Split/Multi-Screen
  • Survey/Poll Management
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Layouts/Views
  • Video Streaming
  • Virtual Backgrounds
  • VoIP Connection
  • Voice Mail
  • Whiteboard
  • Workflow Management
  • Workforce Management
  • Total features83
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Archiving & Retention
  • Attendance Management
  • Attendee Management
  • Audience Engagement
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Reminders
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Management
  • File Sharing
  • File Transfer
  • HD Audio/Video
  • Host Controls
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Internal Meetings
  • Keyword Tracking
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multiple Camera Feeds
  • Multiple Scripts
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled Recording
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Split/Multi-Screen
  • Survey/Poll Management
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Layouts/Views
  • Video Streaming
  • Virtual Backgrounds
  • VoIP Connection
  • Voice Mail
  • Whiteboard
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations37
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations336
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RingCentral Contact Center logo

RingCentral Contact Center

Great Product

Reviewed 4 years ago

Glad our company is using this product, very satisfied.

Pros

I enjoy the functionality and ease of use. It's great on desktop or mobile.

Cons

I wish a little easier to increase number or participants in meetings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RingCentral Contact Center logo

RingCentral Contact Center

Great video conferencing

Reviewed 3 years ago

Overall i would recommend this software! It makes having meetings a breeze!

Pros

I have really enjoyed using ring central it is very user friendly. Our organization has never had any problems with any of our calls. It makes it easy for multiple participants to join in. Easy to set up meetings. This is an essential tool for your organization or company.

Cons

I have not found anything negative so far

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RingCentral Contact Center logo

RingCentral Contact Center

Great VOIP solution for multiple locations

Reviewed 4 years ago

This solution provides call conferencing to every user as well as a screen sharing option for online meetings.

Pros

The mobile App is probably the most liked part of this solution as it enables a user to answer their work phone from their mobile device.

Cons

As the system is using the Internet there are times when a call quality can be poor or it has a problem connecting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

RingCentral Contact Center logo

RingCentral Contact Center

Works when it works.

Reviewed a year ago

Worth trying and user friendly

Pros

I like most how this software is very close to zoom , so not hard to navigate and use. I enjoy how it asking name before entering meeting so you could change it for different purposes or multiple users.

Cons

It sometimes lags and has delayed start.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RingCentral Contact Center logo

RingCentral Contact Center

Ring Central Contact Center

Reviewed a year ago

Overall I am satisfied it is rare when we have any issues needing support but they are always eager to assist when necessary

Pros

Its a great program for hosting meetings. We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

Cons

The only thing I would suggest is maybe offering more from the program, like more features. Also when I try to apply a virtual background it doesn't work for me but it does work for others so maybe the issue is on my end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

RingCentral Contact Center logo

RingCentral Contact Center

Great overall busines communication system

Reviewed 7 years ago

RingCentral is wonderful for a small business. I love that I don't even have to have a phone. Just my computer. Also love the RingCentral Meetings. I use it to create training videos for my team. They keep adding features, which is awesome!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingCentral Contact Center logo

RingCentral Contact Center

Ring Central For More Accurate Reports

Reviewed 3 years ago

Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates. It has multiple features which will allow you to keep your workforce up to date on any of the many updates between the company

Pros

Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. It will allow you to keep track of the Average Handle time, hold time and more, live, in a dashboard.

Cons

If they could add a training on how to export the information, at the begging may be a little confusing