This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
RingCentral Contact Center vs Zoom Meetings Comparison
Add to Compare
Compare similar apps
Bitrix24
Freshdesk
Agile CRM
Twilio
Zendesk
VICIdial
Good recommendations?
Overview
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive...
Zoom is a scalable, cloud based video conferencing & web conferencing platform enabling online meetings, webinars, file sharing,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
14.99
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
4.6
12.1K
8,350
3,337
436
45
15
- Value for money
- Ease of use
- Features
- Customer support
Pros
EM
Ericka M.
EK
Eric K.
ca
christine a.
Pros
DE
Daniel E.
CR
Carmelo Rafael D.
RS
Ryan S.
Cons
MA
Mohammad A.
GF
Greg F.
JT
Jerry T.
Cons
DG
Daviti G.
Josh A.
Allie L.
Key features
- Total features87
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Annotations
- Archiving & Retention
- Attendance Management
- Attendee Management
- Audience Engagement
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Desktop / Browser Sharing
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Electronic Hand Raising
- Email Management
- Email Reminders
- Event Management
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Management
- File Sharing
- File Transfer
- HD Audio/Video
- Host Controls
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Internal Meetings
- Keyword Tracking
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Meeting Room Booking
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Camera Feeds
- Multiple Scripts
- Multistreaming
- On-Demand Recording
- On-Demand Webcasting
- Outbound Call Center
- Performance Management
- Phone Key Input
- Polls/Voting
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Private Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Reporting
- Real Time Screen Sharing
- Real-Time Chat
- Real-time Broadcasting
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduled Recording
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Streaming
- Split/Multi-Screen
- Survey/Poll Management
- Surveys & Feedback
- Targeted / Locked Screen Sharing
- Text to Speech
- Third Party Integrations
- Time Zone Tracking
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Streaming
- Virtual Backgrounds
- VoIP Connection
- Voice Mail
- Whiteboard
- Workflow Management
- Workforce Management
- Total features83
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Annotations
- Archiving & Retention
- Attendance Management
- Attendee Management
- Audience Engagement
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Desktop / Browser Sharing
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Electronic Hand Raising
- Email Management
- Email Reminders
- Event Management
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Management
- File Sharing
- File Transfer
- HD Audio/Video
- Host Controls
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Internal Meetings
- Keyword Tracking
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Meeting Room Booking
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Camera Feeds
- Multiple Scripts
- Multistreaming
- On-Demand Recording
- On-Demand Webcasting
- Outbound Call Center
- Performance Management
- Phone Key Input
- Polls/Voting
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Private Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Reporting
- Real Time Screen Sharing
- Real-Time Chat
- Real-time Broadcasting
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduled Recording
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Streaming
- Split/Multi-Screen
- Survey/Poll Management
- Surveys & Feedback
- Targeted / Locked Screen Sharing
- Text to Speech
- Third Party Integrations
- Time Zone Tracking
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Streaming
- Virtual Backgrounds
- VoIP Connection
- Voice Mail
- Whiteboard
- Workflow Management
- Workforce Management
Integrations
Alternatives
Explore similar apps
User reviews that mention these apps
Anonymous Reviewer
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Glad our company is using this product, very satisfied.
I enjoy the functionality and ease of use. It's great on desktop or mobile.
I wish a little easier to increase number or participants in meetings.
Matthew H.
Religious Institutions, 1-10 employees
Used monthly for less than 6 months
Review source
Share this review:
Overall i would recommend this software! It makes having meetings a breeze!
I have really enjoyed using ring central it is very user friendly. Our organization has never had any problems with any of our calls. It makes it easy for multiple participants to join in. Easy to set up meetings. This is an essential tool for your organization or company.
I have not found anything negative so far
Neil S.
Construction, 51-200 employees
Used other for 2+ years
Review source
Share this review:
This solution provides call conferencing to every user as well as a screen sharing option for online meetings.
The mobile App is probably the most liked part of this solution as it enables a user to answer their work phone from their mobile device.
As the system is using the Internet there are times when a call quality can be poor or it has a problem connecting.
Angela C.
Nonprofit Organization Management, 201-500 employees
Used weekly for less than 6 months
Review source
Share this review:
Worth trying and user friendly
I like most how this software is very close to zoom , so not hard to navigate and use. I enjoy how it asking name before entering meeting so you could change it for different purposes or multiple users.
It sometimes lags and has delayed start.
Ericka M.
Medical Devices, 10,001+ employees
Used weekly for 1-2 years
Review source
Share this review:
Overall I am satisfied it is rare when we have any issues needing support but they are always eager to assist when necessary
Its a great program for hosting meetings. We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
The only thing I would suggest is maybe offering more from the program, like more features. Also when I try to apply a virtual background it doesn't work for me but it does work for others so maybe the issue is on my end.
Leah B.
Review source
Share this review:
RingCentral is wonderful for a small business. I love that I don't even have to have a phone. Just my computer. Also love the RingCentral Meetings. I use it to create training videos for my team. They keep adding features, which is awesome!
No pros were added to this review
No cons were added to this review
Anonymous Reviewer
Verified reviewer
Hospital & Health Care, 201-500 employees
Used weekly for 6-12 months
Review source
Share this review:
Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates. It has multiple features which will allow you to keep your workforce up to date on any of the many updates between the company
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. It will allow you to keep track of the Average Handle time, hold time and more, live, in a dashboard.
If they could add a training on how to export the information, at the begging may be a little confusing
Crystal A.
Medical Practice, 1-10 employees
Used daily for 1-2 years
Review source